Compare Inbenta, KnowledgeOwl, and Coveo

Pricing

 
KnowledgeOwl Subscription
$49
month
Coveo for Sitecore
Contact us
 
Additional Knowledge Bases
$30
month
Coveo for Salesforce
Contact us
 
Additional Users
$20
month
 
Free Trial
Free Trial Unavailable
Free Trial
Inbenta
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Coveo
Coveo for Sitecore
Contact us
Coveo for Salesforce
Contact us
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.9
7.8
Ease of Use
Ease of Use
8.5
9.0
7.8
Ease of Setup
Ease of Setup
9.1
8.8
6.7
Ease of Admin
Ease of Admin
8.3
8.9
8.1
Quality of Support
Quality of Support
9.4
9.6
8.2
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
7.8
Product Direction (% positive)
Product Direction (% positive)
9.0
9.3
6.1
Meets Requirements
Inbenta
8.2
KnowledgeOwl
8.9
Coveo
7.8
Ease of Use
Inbenta
8.5
KnowledgeOwl
9.0
Coveo
7.8
Ease of Setup
Inbenta
9.1
KnowledgeOwl
8.8
Coveo
6.7
Ease of Admin
Inbenta
8.3
KnowledgeOwl
8.9
Coveo
8.1
Quality of Support
Inbenta
9.4
KnowledgeOwl
9.6
Coveo
8.2
Ease of Doing Business With
Inbenta
9.8
KnowledgeOwl
9.6
Coveo
7.8
Product Direction (% positive)
Inbenta
9.0
KnowledgeOwl
9.3
Coveo
6.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
31.4%
18.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
42.9%
25.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
25.7%
56.3%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
KnowledgeOwl
Small-Business
31.4%
Mid-Market
42.9%
Enterprise
25.7%
Coveo
Small-Business
18.8%
Mid-Market
25.0%
Enterprise
56.3%

Reviewers' Industry

 
Internet
41.7%
Computer Software
21.4%
Computer Software
18.8%
 
Information Technology and Services
33.3%
Internet
8.6%
Insurance
12.5%
 
Computer Software
16.7%
Education Management
8.6%
Information Technology and Services
12.5%
 
Government Administration
8.3%
Non-Profit Organization Management
7.1%
Consumer Goods
12.5%
 
Information Technology and Services
7.1%
Sports
6.3%
 
Other
0.0%
Other
47.1%
Other
37.5%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
KnowledgeOwl
Computer Software
21.4%
Internet
8.6%
Education Management
8.6%
Non-Profit Organization Management
7.1%
Information Technology and Services
7.1%
Other
47.1%
Coveo
Computer Software
18.8%
Insurance
12.5%
Information Technology and Services
12.5%
Consumer Goods
12.5%
Sports
6.3%
Other
37.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Joel S.
Administrator

Besides the technology itself being spectacular, and the implementation being dead simple, I love working with our Inbenta tech and support contacts to build the administrative and user experiences that will drive our customer service efficiency and...

Holly W.
User in Computer Software

I love the flexibility of the application, the support, and most importantly how it helps me solve communication problems. I love how agile the application is and how they're constantly making awesome improvements. It's also extremely easy to use. I REALLY...

Gena N.
Consultant in Computer Software

This being an enterprise search tool, we selected this as the tech support wants to search solution from various sources while on client call, which is not possible in salesforce. So we opted for coveo and implemented it to search records from...

Most Helpful Critical Review
Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

GC
User in Consumer Electronics

It tries too hard. You can probably do without it.

 
Inbenta
Most Helpful Favorable Review
Joel S.
Administrator

Besides the technology itself being spectacular, and the implementation being dead simple, I love working with our Inbenta tech and support contacts to build the administrative and user experiences that will drive our customer service efficiency and...

Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

KnowledgeOwl
Most Helpful Favorable Review
Holly W.
User in Computer Software

I love the flexibility of the application, the support, and most importantly how it helps me solve communication problems. I love how agile the application is and how they're constantly making awesome improvements. It's also extremely easy to use. I REALLY...

Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

Coveo
Most Helpful Favorable Review
Gena N.
Consultant in Computer Software

This being an enterprise search tool, we selected this as the tech support wants to search solution from various sources while on client call, which is not possible in salesforce. So we opted for coveo and implemented it to search records from...

Most Helpful Critical Review
GC
User in Consumer Electronics

It tries too hard. You can probably do without it.

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