Compare Inbenta, KnowledgeOwl, and Coveo

Pricing

 
KnowledgeOwl Subscription
$49
month
Coveo for Sitecore
Contact us
 
Additional Knowledge Bases
$30
month
Coveo for Salesforce
Contact us
 
Additional Users
$20
month
 
Free Trial
Free Trial Unavailable
Free Trial
Inbenta
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Coveo
Coveo for Sitecore
Contact us
Coveo for Salesforce
Contact us
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
9.0
7.8
Ease of Use
Ease of Use
8.5
9.0
7.9
Ease of Setup
Ease of Setup
9.1
8.9
6.4
Ease of Admin
Ease of Admin
8.3
8.9
8.1
Quality of Support
Quality of Support
9.4
9.6
8.3
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
7.7
Product Direction (% positive)
Product Direction (% positive)
9.0
9.3
5.1
Meets Requirements
Inbenta
8.2
KnowledgeOwl
9.0
Coveo
7.8
Ease of Use
Inbenta
8.5
KnowledgeOwl
9.0
Coveo
7.9
Ease of Setup
Inbenta
9.1
KnowledgeOwl
8.9
Coveo
6.4
Ease of Admin
Inbenta
8.3
KnowledgeOwl
8.9
Coveo
8.1
Quality of Support
Inbenta
9.4
KnowledgeOwl
9.6
Coveo
8.3
Ease of Doing Business With
Inbenta
9.8
KnowledgeOwl
9.6
Coveo
7.7
Product Direction (% positive)
Inbenta
9.0
KnowledgeOwl
9.3
Coveo
5.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
30.4%
23.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
43.5%
15.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
26.1%
61.5%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Coveo
Small-Business
23.1%
Mid-Market
15.4%
Enterprise
61.5%

Reviewers' Industry

 
Internet
41.7%
Computer Software
22.2%
Computer Software
21.1%
 
Information Technology and Services
33.3%
Internet
8.3%
Insurance
15.8%
 
Computer Software
16.7%
Information Technology and Services
8.3%
Sports
10.5%
 
Government Administration
8.3%
Education Management
8.3%
Consumer Electronics
10.5%
 
Non-Profit Organization Management
6.9%
Non-Profit Organization Management
5.3%
 
Other
0.0%
Other
45.8%
Other
36.8%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Coveo
Computer Software
21.1%
Insurance
15.8%
Sports
10.5%
Consumer Electronics
10.5%
Non-Profit Organization Management
5.3%
Other
36.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Steve F.
Administrator in Sports

The support is incredible. Internally in our own organization, I often tell coworkers how timely and helpful your support staff are. The technology and platform is also great!

G2 User

Coveo is a very user/customer friendly option for those looking to obtain information from multiple sources through a search engine. Its search ability is easy to implement and produces results in a fairly quick fashion.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

G2 User in Consumer Electronics

It tries too hard. You can probably do without it.

 
Inbenta
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

KnowledgeOwl
Most Helpful Favorable Review
Steve F.
Administrator in Sports

The support is incredible. Internally in our own organization, I often tell coworkers how timely and helpful your support staff are. The technology and platform is also great!

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Coveo
Most Helpful Favorable Review
G2 User

Coveo is a very user/customer friendly option for those looking to obtain information from multiple sources through a search engine. Its search ability is easy to implement and produces results in a fairly quick fashion.

Most Helpful Critical Review
G2 User in Consumer Electronics

It tries too hard. You can probably do without it.

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