Compare Inbenta vs KnowledgeOwl

See this
comparison of Inbenta vs. KnowledgeOwl
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. KnowledgeOwl rates 4.5/5 stars with 69 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
KnowledgeOwl Subscription
$49
month
 
Additional Knowledge Bases
$30
month
 
Additional Users
$20
month
 
Free Trial
Free Trial Unavailable
Inbenta
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
9.0
Ease of Use
Ease of Use
8.5
9.0
Ease of Setup
Ease of Setup
9.1
8.9
Ease of Admin
Ease of Admin
8.3
8.9
Quality of Support
Quality of Support
9.4
9.6
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
Product Direction (% positive)
Product Direction (% positive)
9.0
9.3
Meets Requirements
Inbenta
8.2
KnowledgeOwl
9.0
Ease of Use
Inbenta
8.5
KnowledgeOwl
9.0
Ease of Setup
Inbenta
9.1
KnowledgeOwl
8.9
Ease of Admin
Inbenta
8.3
KnowledgeOwl
8.9
Quality of Support
Inbenta
9.4
KnowledgeOwl
9.6
Ease of Doing Business With
Inbenta
9.8
KnowledgeOwl
9.6
Product Direction (% positive)
Inbenta
9.0
KnowledgeOwl
9.3

Features

Knowledge Share
Knowledge Base
Inbenta
Not enough data available
KnowledgeOwl
9.0
Searchable Articles
Inbenta
Not enough data available
KnowledgeOwl
8.7
Community Forums
Inbenta
Not enough data available
KnowledgeOwl
Not enough data available
Interactive FAQs & Forums
Inbenta
Not enough data available
KnowledgeOwl
Not enough data available
Interaction
Web Portals
Inbenta
Not enough data available
KnowledgeOwl
Not enough data available
Forum to Reponse
Inbenta
Not enough data available
KnowledgeOwl
Not enough data available
Tickets and Tagging
Inbenta
Not enough data available
KnowledgeOwl
Not enough data available
Live Chat
Inbenta
Not enough data available
KnowledgeOwl
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
30.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
43.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
26.1%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%

Reviewers' Industry

 
Internet
41.7%
Computer Software
21.7%
 
Information Technology and Services
33.3%
Internet
8.7%
 
Computer Software
16.7%
Education Management
8.7%
 
Government Administration
8.3%
Non-Profit Organization Management
7.2%
 
Information Technology and Services
7.2%
 
Other
0.0%
Other
46.4%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
KnowledgeOwl
Computer Software
21.7%
Internet
8.7%
Education Management
8.7%
Non-Profit Organization Management
7.2%
Information Technology and Services
7.2%
Other
46.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Jamie T.
Administrator in Education Management

Simplicity. Easy to setup and assign users to roles.

Most Helpful Critical Review
Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

 
Inbenta
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

KnowledgeOwl
Most Helpful Favorable Review
Jamie T.
Administrator in Education Management

Simplicity. Easy to setup and assign users to roles.

Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

Screenshots

 
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