Compare Inbenta, Kapiche, and Information Builders WebFOCUS

Pricing

 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Inbenta
Free Trial
Kapiche
Free Trial Unavailable
Information Builders WebFOCUS
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
9.0
8.7
Ease of Use
Ease of Use
8.5
8.7
7.7
Ease of Setup
Ease of Setup
9.1
Not enough data available
7.2
Ease of Admin
Ease of Admin
8.3
Not enough data available
7.6
Quality of Support
Quality of Support
9.4
10.0
8.8
Ease of Doing Business With
Ease of Doing Business With
9.8
Not enough data available
8.9
Product Direction (% positive)
Product Direction (% positive)
9.0
7.7
9.1
Meets Requirements
Inbenta
8.2
Kapiche
9.0
Information Builders WebFOCUS
8.7
Ease of Use
Inbenta
8.5
Kapiche
8.7
Information Builders WebFOCUS
7.7
Ease of Setup
Inbenta
9.1
Kapiche
Not enough data available
Information Builders WebFOCUS
7.2
Ease of Admin
Inbenta
8.3
Kapiche
Not enough data available
Information Builders WebFOCUS
7.6
Quality of Support
Inbenta
9.4
Kapiche
10.0
Information Builders WebFOCUS
8.8
Ease of Doing Business With
Inbenta
9.8
Kapiche
Not enough data available
Information Builders WebFOCUS
8.9
Product Direction (% positive)
Inbenta
9.0
Kapiche
7.7
Information Builders WebFOCUS
9.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
20.0%
5.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
60.0%
30.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
20.0%
64.2%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Kapiche
Small-Business
20.0%
Mid-Market
60.0%
Enterprise
20.0%
Information Builders WebFOCUS
Small-Business
5.8%
Mid-Market
30.0%
Enterprise
64.2%

Reviewers' Industry

 
Internet
41.7%
Transportation/Trucking/Railroad
40.0%
Information Technology and Services
10.4%
 
Information Technology and Services
33.3%
Performing Arts
20.0%
Higher Education
8.8%
 
Computer Software
16.7%
Market Research
20.0%
Government Administration
8.8%
 
Government Administration
8.3%
Financial Services
20.0%
Financial Services
8.8%
 
Hospital & Health Care
8.0%
 
Other
0.0%
Other
0.0%
Other
55.2%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Kapiche
Transportation/Trucking/Railroad
40.0%
Performing Arts
20.0%
Market Research
20.0%
Financial Services
20.0%
Other
0.0%
Information Builders WebFOCUS
Information Technology and Services
10.4%
Higher Education
8.8%
Government Administration
8.8%
Financial Services
8.8%
Hospital & Health Care
8.0%
Other
55.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

G2 User in Performing Arts

The Story mapping is really useful to identify phrases and how they are linked to associated phrases/words

Executive Sponsor in Higher Education

The Info Assist tool from IBI is making it easy for non-technical employees to create interactive dashboards for our business users. The customer service has been outstanding. The training folks are great to work with

Most Helpful Critical Review
Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

Jin L.
Consultant

There are a couple of things that would make Kapiche more powerful but I believe that most of these are already on the roadmap. The ability to track actions would be useful, so we can see what strategies and actions have impacted customer satisfaction. It'd...

Industry Analyst / Tech Writer in Internet

Tools look and feel is a bit out outdated as compared to the other light weight software out in the market. Customer support really depends on who you get. Definitely not plug and play and not for you typically analyst.

 
Inbenta
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

Kapiche
Most Helpful Favorable Review
G2 User in Performing Arts

The Story mapping is really useful to identify phrases and how they are linked to associated phrases/words

Most Helpful Critical Review
Jin L.
Consultant

There are a couple of things that would make Kapiche more powerful but I believe that most of these are already on the roadmap. The ability to track actions would be useful, so we can see what strategies and actions have impacted customer satisfaction. It'd...

Information Builders WebFOCUS
Most Helpful Favorable Review
Executive Sponsor in Higher Education

The Info Assist tool from IBI is making it easy for non-technical employees to create interactive dashboards for our business users. The customer service has been outstanding. The training folks are great to work with

Most Helpful Critical Review
Industry Analyst / Tech Writer in Internet

Tools look and feel is a bit out outdated as compared to the other light weight software out in the market. Customer support really depends on who you get. Definitely not plug and play and not for you typically analyst.

Screenshots

 
1 of 3
2 of 3
3 of 3
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
Ask Inbenta a QuestionContact InbentaAsk Kapiche a QuestionContact KapicheAsk Information Builders WebFOCUS a QuestionContact Information Builders WebFOCUS