Compare Inbenta, Kapiche, and Google Enterprise Search

Pricing

 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Inbenta
Free Trial
Kapiche
Free Trial Unavailable
Google Enterprise Search
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
9.0
8.8
Ease of Use
Ease of Use
8.5
8.7
8.7
Ease of Setup
Ease of Setup
9.1
Not enough data available
7.0
Ease of Admin
Ease of Admin
8.3
Not enough data available
7.3
Quality of Support
Quality of Support
9.4
10.0
8.0
Ease of Doing Business With
Ease of Doing Business With
9.8
Not enough data availableNot enough data available
Product Direction (% positive)
Product Direction (% positive)
9.0
7.7
7.8
Meets Requirements
Inbenta
8.2
Kapiche
9.0
Google Enterprise Search
8.8
Ease of Use
Inbenta
8.5
Kapiche
8.7
Google Enterprise Search
8.7
Ease of Setup
Inbenta
9.1
Kapiche
Not enough data available
Google Enterprise Search
7.0
Ease of Admin
Inbenta
8.3
Kapiche
Not enough data available
Google Enterprise Search
7.3
Quality of Support
Inbenta
9.4
Kapiche
10.0
Google Enterprise Search
8.0
Ease of Doing Business With
Inbenta
9.8
Kapiche
Not enough data available
Google Enterprise Search
Not enough data available
Product Direction (% positive)
Inbenta
9.0
Kapiche
7.7
Google Enterprise Search
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
20.0%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
60.0%
15.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
20.0%
46.2%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Kapiche
Small-Business
20.0%
Mid-Market
60.0%
Enterprise
20.0%
Google Enterprise Search
Small-Business
38.5%
Mid-Market
15.4%
Enterprise
46.2%

Reviewers' Industry

 
Internet
41.7%
Transportation/Trucking/Railroad
40.0%
Information Technology and Services
29.4%
 
Information Technology and Services
33.3%
Performing Arts
20.0%
Consumer Services
11.8%
 
Computer Software
16.7%
Market Research
20.0%
Telecommunications
5.9%
 
Government Administration
8.3%
Financial Services
20.0%
Research
5.9%
 
Printing
5.9%
 
Other
0.0%
Other
0.0%
Other
41.2%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Kapiche
Transportation/Trucking/Railroad
40.0%
Performing Arts
20.0%
Market Research
20.0%
Financial Services
20.0%
Other
0.0%
Google Enterprise Search
Information Technology and Services
29.4%
Consumer Services
11.8%
Telecommunications
5.9%
Research
5.9%
Printing
5.9%
Other
41.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Yamil Enrique C.
Administrator in Airlines/Aviation

Kapiche has been very helpful and they develop the product according to customer's requirements. It has saved me lots of time in data preparation for my analysis.

User in Computer Software
User in Computer Software

This appliance will help keep everything within your organization's network, organized and easy to find.

Most Helpful Critical Review
Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

Sergio R.
Executive Sponsor

Nothing. The tool works fine. Room for improvement lies in how to handle competitive NPS (when the customer rates us and also our competitors)

Avi R.
Consultant in Information Technology and Services

Some results just not ranked properly, most external functions depended on running open-source servers on other machines, filters very limited compared to proper faceted search results

 
Inbenta
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

Kapiche
Most Helpful Favorable Review
Yamil Enrique C.
Administrator in Airlines/Aviation

Kapiche has been very helpful and they develop the product according to customer's requirements. It has saved me lots of time in data preparation for my analysis.

Most Helpful Critical Review
Sergio R.
Executive Sponsor

Nothing. The tool works fine. Room for improvement lies in how to handle competitive NPS (when the customer rates us and also our competitors)

Google Enterprise Search
Most Helpful Favorable Review
User in Computer Software
User in Computer Software

This appliance will help keep everything within your organization's network, organized and easy to find.

Most Helpful Critical Review
Avi R.
Consultant in Information Technology and Services

Some results just not ranked properly, most external functions depended on running open-source servers on other machines, filters very limited compared to proper faceted search results

Screenshots

 
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1 of 5
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3 of 5
4 of 5
5 of 5
No screenshots provided
Google Enterprise Search
No screenshots provided

Downloads

 No downloads providedNo downloads provided
Inbenta
No downloads provided
Google Enterprise Search
No downloads provided
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