Compare Inbenta, Jira Service Desk, and BMC Helix ITSM

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial
Free Trial Unavailable
Inbenta
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
BMC Helix ITSM
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
8.5
8.0
Ease of Use
Ease of Use
8.5
7.9
7.1
Ease of Setup
Ease of Setup
9.1
7.3
6.9
Ease of Admin
Ease of Admin
8.3
7.4
7.2
Quality of Support
Quality of Support
9.4
8.0
7.3
Ease of Doing Business With
Ease of Doing Business With
9.8
8.2
7.9
Product Direction (% positive)
Product Direction (% positive)
9.0
7.9
5.8
Meets Requirements
Inbenta
8.2
Jira Service Desk
8.5
BMC Helix ITSM
8.0
Ease of Use
Inbenta
8.5
Jira Service Desk
7.9
BMC Helix ITSM
7.1
Ease of Setup
Inbenta
9.1
Jira Service Desk
7.3
BMC Helix ITSM
6.9
Ease of Admin
Inbenta
8.3
Jira Service Desk
7.4
BMC Helix ITSM
7.2
Quality of Support
Inbenta
9.4
Jira Service Desk
8.0
BMC Helix ITSM
7.3
Ease of Doing Business With
Inbenta
9.8
Jira Service Desk
8.2
BMC Helix ITSM
7.9
Product Direction (% positive)
Inbenta
9.0
Jira Service Desk
7.9
BMC Helix ITSM
5.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
16.5%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
40.2%
21.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
43.3%
74.8%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Jira Service Desk
Small-Business
16.5%
Mid-Market
40.2%
Enterprise
43.3%
BMC Helix ITSM
Small-Business
3.9%
Mid-Market
21.3%
Enterprise
74.8%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
29.5%
Information Technology and Services
32.9%
 
Information Technology and Services
33.3%
Computer Software
13.9%
Telecommunications
9.1%
 
Computer Software
16.7%
Internet
6.3%
Hospital & Health Care
6.5%
 
Government Administration
8.3%
Financial Services
4.2%
Computer Software
4.8%
 
Telecommunications
4.0%
Higher Education
3.9%
 
Other
0.0%
Other
42.0%
Other
42.9%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Jira Service Desk
Information Technology and Services
29.5%
Computer Software
13.9%
Internet
6.3%
Financial Services
4.2%
Telecommunications
4.0%
Other
42.0%
BMC Helix ITSM
Information Technology and Services
32.9%
Telecommunications
9.1%
Hospital & Health Care
6.5%
Computer Software
4.8%
Higher Education
3.9%
Other
42.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Joel S.
Administrator

Besides the technology itself being spectacular, and the implementation being dead simple, I love working with our Inbenta tech and support contacts to build the administrative and user experiences that will drive our customer service efficiency and...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

GM
Executive Sponsor in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

GT
User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
Inbenta
Most Helpful Favorable Review
Joel S.
Administrator

Besides the technology itself being spectacular, and the implementation being dead simple, I love working with our Inbenta tech and support contacts to build the administrative and user experiences that will drive our customer service efficiency and...

Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
GM
Executive Sponsor in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

BMC Helix ITSM
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
GT
User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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