Compare Inbenta vs Jira Service Desk

See this
comparison of Inbenta vs. Jira Service Desk
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Jira Service Desk rates 4.1/5 stars with 470 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial
Inbenta
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.5
Ease of Use
Ease of Use
8.5
7.9
Ease of Setup
Ease of Setup
9.1
7.3
Ease of Admin
Ease of Admin
8.3
7.4
Quality of Support
Quality of Support
9.4
8.0
Ease of Doing Business With
Ease of Doing Business With
9.8
8.2
Product Direction (% positive)
Product Direction (% positive)
9.0
7.9
Meets Requirements
Inbenta
8.2
Jira Service Desk
8.5
Ease of Use
Inbenta
8.5
Jira Service Desk
7.9
Ease of Setup
Inbenta
9.1
Jira Service Desk
7.3
Ease of Admin
Inbenta
8.3
Jira Service Desk
7.4
Quality of Support
Inbenta
9.4
Jira Service Desk
8.0
Ease of Doing Business With
Inbenta
9.8
Jira Service Desk
8.2
Product Direction (% positive)
Inbenta
9.0
Jira Service Desk
7.9

Features

Knowledge Share
Knowledge Base
Inbenta
Not enough data available
Jira Service Desk
8.1
Searchable Articles
Inbenta
Not enough data available
Jira Service Desk
8.0
Community Forums
Inbenta
Not enough data available
Jira Service Desk
8.0
Interactive FAQs & Forums
Inbenta
Not enough data available
Jira Service Desk
7.8
Interaction
Web Portals
Inbenta
Not enough data available
Jira Service Desk
8.1
Forum to Reponse
Inbenta
Not enough data available
Jira Service Desk
8.1
Tickets and Tagging
Inbenta
Not enough data available
Jira Service Desk
8.8
Live Chat
Inbenta
Not enough data available
Jira Service Desk
7.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
16.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
40.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
43.1%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Jira Service Desk
Small-Business
16.6%
Mid-Market
40.3%
Enterprise
43.1%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
29.6%
 
Information Technology and Services
33.3%
Computer Software
14.0%
 
Computer Software
16.7%
Internet
6.2%
 
Government Administration
8.3%
Financial Services
4.3%
 
Telecommunications
4.0%
 
Other
0.0%
Other
41.9%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Jira Service Desk
Information Technology and Services
29.6%
Computer Software
14.0%
Internet
6.2%
Financial Services
4.3%
Telecommunications
4.0%
Other
41.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I love the back end analytics, and the fact that the reports are customizable. This helps us identify gaps in content.

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
Joel S.
Administrator

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

User in Retail

The UI is not very intuitive. It would be nice to have an in application chat service for support related issues.

 
Inbenta
Most Helpful Favorable Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I love the back end analytics, and the fact that the reports are customizable. This helps us identify gaps in content.

Most Helpful Critical Review
Joel S.
Administrator

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
User in Retail

The UI is not very intuitive. It would be nice to have an in application chat service for support related issues.

Screenshots

 
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