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Compare Inbenta, Inline Manual, and Information Builders WebFOCUS

Pricing

 
STANDARD
$59
per month
 
STANDARD PRO
$158
per month
 
ENTERPRISE
from $1220
per month
 
Free Trial
Free Trial
Free Trial Unavailable
Inbenta
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Information Builders WebFOCUS
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
8.6
8.7
Ease of Use
Ease of Use
8.5
7.5
7.6
Ease of Setup
Ease of Setup
9.1
8.0
7.2
Ease of Admin
Ease of Admin
8.3
8.3
7.4
Quality of Support
Quality of Support
9.4
9.7
8.7
Ease of Doing Business With
Ease of Doing Business With
9.8
9.7
8.8
Product Direction (% positive)
Product Direction (% positive)
9.0
10.0
9.1
Meets Requirements
Inbenta
8.2
Inline Manual
8.6
Information Builders WebFOCUS
8.7
Ease of Use
Inbenta
8.5
Inline Manual
7.5
Information Builders WebFOCUS
7.6
Ease of Setup
Inbenta
9.1
Inline Manual
8.0
Information Builders WebFOCUS
7.2
Ease of Admin
Inbenta
8.3
Inline Manual
8.3
Information Builders WebFOCUS
7.4
Quality of Support
Inbenta
9.4
Inline Manual
9.7
Information Builders WebFOCUS
8.7
Ease of Doing Business With
Inbenta
9.8
Inline Manual
9.7
Information Builders WebFOCUS
8.8
Product Direction (% positive)
Inbenta
9.0
Inline Manual
10.0
Information Builders WebFOCUS
9.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
50.0%
4.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
33.3%
31.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
16.7%
63.5%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Information Builders WebFOCUS
Small-Business
4.8%
Mid-Market
31.7%
Enterprise
63.5%

Reviewers' Industry

 
Internet
41.7%
Computer Software
42.9%
Higher Education
10.1%
 
Information Technology and Services
33.3%
Marketing and Advertising
14.3%
Financial Services
9.2%
 
Computer Software
16.7%
Investment Management
14.3%
Information Technology and Services
8.4%
 
Government Administration
8.3%
Health, Wellness and Fitness
14.3%
Hospital & Health Care
7.6%
 
Financial Services
14.3%
Government Administration
6.7%
 
Other
0.0%
Other
0.0%
Other
58.0%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Information Builders WebFOCUS
Higher Education
10.1%
Financial Services
9.2%
Information Technology and Services
8.4%
Hospital & Health Care
7.6%
Government Administration
6.7%
Other
58.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Sherwin H.
Administrator in Utilities

All the Information Builders lab sessions and customer spotlights. Great summit.

Most Helpful Critical Review
Most Helpful Critical Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I dislike the fact that some of our commonly used words are difficult to configure in the Inbenta linguistic database.

G2 User in Internet

Tools look and feel is a bit out outdated as compared to the other light weight software out in the market. Customer support really depends on who you get. Definitely not plug and play and not for you typically analyst.

 
Inbenta
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Most Helpful Critical Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I dislike the fact that some of our commonly used words are difficult to configure in the Inbenta linguistic database.

Inline Manual
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Information Builders WebFOCUS
Most Helpful Favorable Review
Sherwin H.
Administrator in Utilities

All the Information Builders lab sessions and customer spotlights. Great summit.

Most Helpful Critical Review
G2 User in Internet

Tools look and feel is a bit out outdated as compared to the other light weight software out in the market. Customer support really depends on who you get. Definitely not plug and play and not for you typically analyst.

Screenshots

 
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Inline Manual
Information Builders WebFOCUS

Videos

 No videos providedNo videos provided

How does WebFOCUS support every analytical need in the enterprise?
10 Reason to Love the New WebFOCUS

Inbenta
No videos provided
Inline Manual
No videos provided
Information Builders WebFOCUS

How does WebFOCUS support every analytical need in the enterprise?
10 Reason to Love the New WebFOCUS

Downloads

 No downloads providedNo downloads provided
Inbenta
No downloads provided
Inline Manual
No downloads provided
Information Builders WebFOCUS
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