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Compare Inbenta, Inline Manual, and Google Enterprise Search

Pricing

 
STANDARD
$59
per month
 
STANDARD PRO
$158
per month
 
ENTERPRISE
from $1220
per month
 
Free Trial
Free Trial
Free Trial Unavailable
Inbenta
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Google Enterprise Search
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
8.6
8.8
Ease of Use
Ease of Use
8.5
7.5
8.7
Ease of Setup
Ease of Setup
9.1
8.0
7.0
Ease of Admin
Ease of Admin
8.3
8.3
7.3
Quality of Support
Quality of Support
9.4
9.7
8.0
Ease of Doing Business With
Ease of Doing Business With
9.8
9.7
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
9.0
10.0
7.8
Meets Requirements
Inbenta
8.2
Inline Manual
8.6
Google Enterprise Search
8.8
Ease of Use
Inbenta
8.5
Inline Manual
7.5
Google Enterprise Search
8.7
Ease of Setup
Inbenta
9.1
Inline Manual
8.0
Google Enterprise Search
7.0
Ease of Admin
Inbenta
8.3
Inline Manual
8.3
Google Enterprise Search
7.3
Quality of Support
Inbenta
9.4
Inline Manual
9.7
Google Enterprise Search
8.0
Ease of Doing Business With
Inbenta
9.8
Inline Manual
9.7
Google Enterprise Search
Not enough data available
Product Direction (% positive)
Inbenta
9.0
Inline Manual
10.0
Google Enterprise Search
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
50.0%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
33.3%
15.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
16.7%
46.2%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Google Enterprise Search
Small-Business
38.5%
Mid-Market
15.4%
Enterprise
46.2%

Reviewers' Industry

 
Internet
41.7%
Computer Software
42.9%
Information Technology and Services
30.0%
 
Information Technology and Services
33.3%
Marketing and Advertising
14.3%
Telecommunications
10.0%
 
Computer Software
16.7%
Investment Management
14.3%
Management Consulting
10.0%
 
Government Administration
8.3%
Health, Wellness and Fitness
14.3%
Consumer Services
10.0%
 
Financial Services
14.3%
Research
5.0%
 
Other
0.0%
Other
0.0%
Other
35.0%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Google Enterprise Search
Information Technology and Services
30.0%
Telecommunications
10.0%
Management Consulting
10.0%
Consumer Services
10.0%
Research
5.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

G2 User in Computer Software

This appliance will help keep everything within your organization's network, organized and easy to find.

Most Helpful Critical Review
Most Helpful Critical Review
Joel S.
Administrator

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

Avi R.
Consultant in Information Technology and Services

Some results just not ranked properly, most external functions depended on running open-source servers on other machines, filters very limited compared to proper faceted search results

 
Inbenta
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Most Helpful Critical Review
Joel S.
Administrator

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

Inline Manual
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Google Enterprise Search
Most Helpful Favorable Review
G2 User in Computer Software

This appliance will help keep everything within your organization's network, organized and easy to find.

Most Helpful Critical Review
Avi R.
Consultant in Information Technology and Services

Some results just not ranked properly, most external functions depended on running open-source servers on other machines, filters very limited compared to proper faceted search results

Screenshots

 
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No screenshots provided
Inline Manual
Google Enterprise Search
No screenshots provided
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