Introducing G2.ai, the future of software buying.Try now
Compare IFS Cloud and ServiceMax 
Featured Products
At a Glance
Market Segments
Mid-Market (63.4% of reviews)
Mid-Market (40.0% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 User
IFS Cloud
Star Rating
(269)4.0 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about IFS CloudServiceMax
Star Rating
(143)4.2 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 User
Learn more about ServiceMaxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that IFS Cloud excels as a comprehensive enterprise solution, integrating multiple functionalities like ERP, FSM, EAM, HCM, and CRM. Users appreciate its flexibility and customization options, which allow businesses to tailor the software to their unique needs.
- Users say that ServiceMax shines in streamlining field service operations, particularly with its AI-driven scheduling capabilities. This feature helps assign the right technician to the right job efficiently, enhancing operational visibility and tracking.
- Reviewers mention that while IFS Cloud offers a robust set of features for asset management and operational planning, some users find it challenging to configure for specific workflows, which can impact their overall satisfaction.
- According to verified reviews, ServiceMax benefits from its foundation on the Salesforce platform, known for reliability. However, some users have reported performance issues and occasional downtime, which can hinder user experience.
- G2 reviewers highlight that IFS Cloud's predictive maintenance capabilities provide real-time insights into asset lifecycles, making it a strong choice for companies focused on operational efficiency and proactive management.
- Users appreciate that both products offer solid support features, but ServiceMax tends to receive higher ratings for quality of support, indicating a more responsive customer service experience compared to IFS Cloud.
Pricing
Entry-Level Pricing
IFS Cloud
No pricing availableServiceMax
ServiceMax FSM Enterprise Edition
Contact Us
1 User
- Contact us for more information.
Free Trial
IFS Cloud
No trial information availableServiceMax
No trial information availableRatings
Meets Requirements
8.1
220
8.5
126
Ease of Use
7.6
221
8.4
126
Ease of Setup
6.6
153
8.1
71
Ease of Admin
7.4
151
8.1
54
Quality of Support
6.4
214
8.1
122
Has the product been a good partner in doing business?
7.3
151
8.4
53
Product Direction (% positive)
8.1
214
8.5
120
Features by Category
Accounting
8.4
31
Not enough data
8.0
26
Not enough data
7.9
26
Not enough data
8.2
27
Not enough data
7.8
25
Not enough data
8.2
25
Not enough data
7.9
29
Not enough data
8.2
25
Not enough data
8.1
24
Not enough data
7.9
26
Not enough data
Inventory & Warehouse
8.9
31
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
8.3
30
Not enough data
8.1
27
Not enough data
7.9
23
Not enough data
8.5
24
Not enough data
8.1
16
Not enough data
Purchasing
8.3
32
Not enough data
8.8
31
Not enough data
7.9
26
Not enough data
8.4
31
Not enough data
Sales & Marketing
8.5
27
Not enough data
8.3
21
Not enough data
8.6
29
Not enough data
7.8
28
Not enough data
8.3
25
Not enough data
7.8
24
Not enough data
Manufacturing
8.1
28
Not enough data
7.4
24
Not enough data
7.6
23
Not enough data
8.2
28
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
7.7
21
Not enough data
8.4
22
Not enough data
Quality Management
8.1
24
Not enough data
7.7
25
Not enough data
7.1
21
Not enough data
7.5
24
Not enough data
7.7
20
Not enough data
7.7
22
Not enough data
8.0
22
Not enough data
Distribution
8.5
28
Not enough data
8.5
23
Not enough data
7.5
25
Not enough data
8.6
27
Not enough data
8.3
25
Not enough data
HR
8.2
13
Not enough data
7.8
20
Not enough data
7.4
24
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Process ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Accounting
9.8
8
Not enough data
7.2
6
Not enough data
8.6
6
Not enough data
8.1
9
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
9.3
5
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
7.6
7
Not enough data
Inventory & Warehouse
8.3
12
Not enough data
8.6
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.8
12
Not enough data
Purchasing
8.0
9
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
8.8
11
Not enough data
Sales & Marketing
8.3
11
Not enough data
7.9
8
Not enough data
8.0
10
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
Discrete Manufacturing
8.0
9
Not enough data
7.2
6
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.2
10
Not enough data
Process Manufacturing
7.2
6
Not enough data
7.1
8
Not enough data
7.2
6
Not enough data
ETO Manufacturing
7.7
8
Not enough data
7.5
6
Not enough data
7.0
5
Not enough data
Quality Management
8.3
6
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
8
Not enough data
Service
Not enough data
Not enough data
Not enough data
Not enough data
7.5
6
Not enough data
Distribution
8.3
9
Not enough data
8.1
9
Not enough data
8.7
10
Not enough data
HR
Not enough data
Not enough data
Not enough data
Not enough data
7.8
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Mixed Mode ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Accounting
8.3
23
Not enough data
6.9
16
Not enough data
6.8
16
Not enough data
7.8
22
Not enough data
7.5
19
Not enough data
7.2
21
Not enough data
7.6
18
Not enough data
7.6
20
Not enough data
7.6
17
Not enough data
7.5
17
Not enough data
Inventory & Warehouse
8.0
22
Not enough data
7.6
21
Not enough data
7.7
21
Not enough data
7.4
18
Not enough data
6.8
18
Not enough data
Purchasing
7.6
19
Not enough data
8.3
20
Not enough data
8.0
20
Not enough data
8.1
20
Not enough data
Sales & Marketing
7.6
19
Not enough data
7.4
14
Not enough data
8.1
18
Not enough data
8.0
17
Not enough data
7.8
19
Not enough data
7.4
17
Not enough data
Manufacturing
8.0
20
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
7.9
19
Not enough data
7.2
15
Not enough data
7.6
18
Not enough data
Quality Management
7.5
16
Not enough data
7.4
16
Not enough data
6.4
15
Not enough data
7.5
16
Not enough data
Distribution
8.1
19
Not enough data
8.0
19
Not enough data
7.9
19
Not enough data
HR
6.3
10
Not enough data
7.4
12
Not enough data
7.3
11
Not enough data
Generative AI
4.3
5
Not enough data
4.7
5
Not enough data
Agentic AI - Discrete ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Accounting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory & Warehouse
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Purchasing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales & Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Manufacturing
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
HR
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ETO ERP
Not enough data
Not enough data
Accounting
6.9
48
Not enough data
6.8
48
Not enough data
6.8
52
Not enough data
7.1
59
Not enough data
6.5
36
Not enough data
7.6
65
Not enough data
7.5
68
Not enough data
7.5
61
Not enough data
7.3
53
Not enough data
7.1
53
Not enough data
7.5
74
Not enough data
7.0
50
Not enough data
7.5
53
Not enough data
7.2
46
Not enough data
7.7
50
Not enough data
7.7
57
Not enough data
7.5
53
Not enough data
7.4
64
Not enough data
Back Office
7.3
55
Not enough data
7.7
48
Not enough data
6.9
27
Not enough data
7.1
44
Not enough data
7.5
53
Not enough data
7.4
31
Not enough data
6.5
26
Not enough data
8.2
72
Not enough data
8.2
66
Not enough data
7.0
37
Not enough data
7.4
46
Not enough data
7.6
41
Not enough data
7.5
44
Not enough data
7.1
29
Not enough data
Front Office
6.9
32
Not enough data
6.1
25
Not enough data
7.2
40
Not enough data
7.6
36
Not enough data
6.8
30
Not enough data
6.8
21
Not enough data
6.8
23
Not enough data
7.4
49
Not enough data
7.4
43
Not enough data
6.6
30
Not enough data
7.1
50
Not enough data
7.1
42
Not enough data
6.6
21
Not enough data
6.4
22
Not enough data
6.8
23
Not enough data
6.8
32
Not enough data
Integration
6.7
34
Not enough data
7.2
63
Not enough data
7.3
59
Not enough data
Logistics
7.6
62
Not enough data
7.1
51
Not enough data
7.3
52
Not enough data
7.4
67
Not enough data
7.5
66
Not enough data
8.0
65
Not enough data
7.4
58
Not enough data
7.3
57
Not enough data
7.8
64
Not enough data
7.8
59
Not enough data
Platform
7.6
65
Not enough data
7.1
48
Not enough data
7.2
56
Not enough data
7.5
61
Not enough data
7.4
68
Not enough data
7.1
56
Not enough data
Production
7.6
61
Not enough data
6.5
41
Not enough data
7.1
49
Not enough data
6.9
48
Not enough data
7.2
45
Not enough data
6.8
37
Not enough data
7.5
57
Not enough data
7.3
50
Not enough data
7.2
39
Not enough data
7.5
53
Not enough data
6.9
35
Not enough data
7.4
49
Not enough data
Reporting & Analytics
7.3
62
Not enough data
7.4
64
Not enough data
7.3
57
Not enough data
Generative AI
6.3
10
Not enough data
6.4
12
Not enough data
Agentic AI - ERP Systems
Not enough data
Not enough data
Asset Definition
8.1
13
Not enough data
7.6
12
Not enough data
7.8
13
Not enough data
7.8
12
Not enough data
Asset Tracking
6.5
13
Not enough data
8.1
13
Not enough data
7.9
14
Not enough data
Inventory
7.8
13
Not enough data
6.7
12
Not enough data
7.1
13
Not enough data
Depreciation
7.4
12
Not enough data
7.8
12
Not enough data
7.2
12
Not enough data
6.5
13
Not enough data
Maintenance
7.8
12
Not enough data
7.5
12
Not enough data
7.5
10
Not enough data
7.7
11
Not enough data
7.8
10
Not enough data
7.9
12
Not enough data
Field Service
8.1
12
Not enough data
8.3
9
Not enough data
7.5
8
Not enough data
Monitoring
7.4
12
Not enough data
8.3
11
Not enough data
7.3
11
Not enough data
Contract & Warranty
7.7
11
Not enough data
7.4
9
Not enough data
6.8
10
Not enough data
Analytics
8.3
15
Not enough data
8.1
15
Not enough data
7.8
12
Not enough data
Integration
9.1
13
Not enough data
6.3
8
Not enough data
8.3
14
Not enough data
Agentic AI - Enterprise Asset Management (EAM)
Not enough data
Not enough data
Logistics and Operations
6.9
7
Not enough data
6.9
6
Not enough data
7.4
7
Not enough data
8.3
8
Not enough data
8.1
7
Not enough data
7.4
9
Not enough data
6.1
9
Not enough data
8.3
7
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
Nonconformance
7.0
19
Not enough data
6.9
19
Not enough data
7.5
17
Not enough data
Quality system
7.5
20
Not enough data
7.2
18
Not enough data
7.3
20
Not enough data
Risk Management
6.6
16
Not enough data
6.4
14
Not enough data
6.7
19
Not enough data
Inspection Management
6.4
18
Not enough data
7.3
19
Not enough data
7.0
18
Not enough data
Compliance
7.0
16
Not enough data
6.9
14
Not enough data
7.0
15
Not enough data
Platform
6.7
22
Not enough data
7.4
24
Not enough data
6.5
16
Not enough data
6.9
24
Not enough data
Services
7.4
23
Not enough data
6.4
25
Not enough data
6.4
24
Not enough data
6.2
21
Not enough data
Generative AI
Not enough data
6.6
47
Not enough data
Feature Not Available
Before the Job
7.5
31
8.3
68
8.1
36
8.4
68
8.2
32
8.5
65
8.0
33
8.1
68
On the Job
7.9
39
8.0
59
7.8
38
7.8
65
7.7
31
7.3
58
7.4
32
7.4
58
7.3
11
7.8
55
After the Job
7.8
44
8.2
66
7.4
38
8.2
68
7.8
32
7.7
63
7.8
25
7.6
57
Agentic AI - Field Service Management
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
9.7
5
Financial Management - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Procurement - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Human Resources - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Citizen Services - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Management - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Compliance & Audit - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Data & Analytics - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Government ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
IFS Cloud and ServiceMax are categorized as Field Service Management
Unique Categories
IFS Cloud is categorized as Process ERP, Mixed Mode ERP, Discrete ERP, ETO ERP, Quality Management (QMS), Enterprise Asset Management (EAM), ERP Systems, Aviation MRO, Construction ERP, and Government ERP
ServiceMax has no unique categories
Reviews
Reviewers' Company Size
IFS Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceMax
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
8.7%
Oil & Energy
8.0%
Information Technology and Services
7.2%
Electrical/Electronic Manufacturing
4.6%
Construction
4.6%
Other
66.9%
Information Technology and Services
20.9%
Medical Devices
8.6%
Oil & Energy
6.5%
Telecommunications
5.8%
Computer Software
5.8%
Other
52.5%
Alternatives
Discussions
What is IFS FSM?
2 Comments
SN
It’s IFS’s Field Service Module. This is a module developed by IFS to support field agents wherein they can key in requirements/service reports from remote...Read more
What is ServiceMax used for?
2 Comments
Official Response from ServiceMax
ServiceMax is a company that keeps the world running. The company offers three Field Service Management (FSM) solutions, including Core, Asset 360, and...Read more
What is field service management software?
1 Comment
Official Response from ServiceMax
Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities...Read more
What is ServiceMax Salesforce?
1 Comment
Official Response from ServiceMax
ServiceMax is an Independent Software Vendor (ISV) Salesforce partner with solutions built on the Salesforce platform. ServiceMax has three Field Service...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
