Compare IDrive Online and SaaS Backup, Object Storage e2 and SugarSync 
Featured Products
At a Glance
Market Segments
Small-Business (93.6% of reviews)
Small-Business (59.7% of reviews)
Entry-Level Pricing
Free
$7.49 per month
IDrive Online and SaaS Backup, Object Storage e2
Star Rating
(1,893)4.4 out of 5
Market Segments
Small-Business (93.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 8 pricing plansSugarSync
Star Rating
(73)4.0 out of 5
Market Segments
Small-Business (59.7% of reviews)
Pros & Cons
Entry-Level Pricing
$7.49 per month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that IDrive Online and SaaS Backup, Object Storage e2 excels in overall user satisfaction, boasting a significantly higher G2 Score compared to SugarSync. Users appreciate its intuitive interface and multi-platform support, making it a flexible choice for various operating systems.
- Users say that SugarSync shines in its file syncing capabilities, particularly highlighting the "Sync Any Folder" feature. This allows users to easily back up and sync files across multiple devices, enhancing organization and accessibility, which many find invaluable for teamwork.
- Reviewers mention that while SugarSync has a quick setup process, some users experienced initial registration difficulties. In contrast, IDrive Online and SaaS Backup, Object Storage e2 is praised for its ease of use and intuitive nature, making it a smoother experience for new users.
- According to verified reviews, IDrive Online and SaaS Backup, Object Storage e2 offers a competitive price point for substantial storage capacity, with users noting that the five terabytes available for personal use is a great value compared to competitors. SugarSync, while more affordable at $7.49 per month, may not provide the same level of storage for users with larger needs.
- Users highlight that SugarSync's strong file sharing features and real-time sync capabilities are significant advantages, allowing for seamless collaboration. However, IDrive Online and SaaS Backup, Object Storage e2 also offers solid file sharing options, though some users feel it could improve in this area.
- Reviewers express that the quality of support for IDrive Online and SaaS Backup, Object Storage e2 is notably higher, with many users appreciating the responsive customer service. In comparison, SugarSync's support has received mixed feedback, indicating room for improvement in this critical area.
Pricing
Entry-Level Pricing
IDrive Online and SaaS Backup, Object Storage e2
IDrive Basic
Free
10 GB
- Backup for one computer with 10GB of storage
Free Trial
IDrive Online and SaaS Backup, Object Storage e2
Free Trial is available
SugarSync
Free Trial is available
Ratings
Meets Requirements
8.9
1,286
8.0
57
Ease of Use
8.7
1,318
8.6
57
Ease of Setup
9.0
808
9.4
26
Ease of Admin
8.9
386
8.9
16
Quality of Support
8.7
770
7.2
47
Has the product been a good partner in doing business?
9.0
320
7.1
15
Product Direction (% positive)
8.1
1,152
5.5
55
Features by Category
File Management
Not enough data
8.9
30
Not enough data
8.4
29
Not enough data
9.0
29
Not enough data
7.7
27
Not enough data
7.5
21
Agentic AI - Cloud Content Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
7.7
23
Not enough data
8.7
28
Not enough data
6.1
20
Not enough data
6.8
19
Administration
Not enough data
8.1
15
Not enough data
8.0
11
Not enough data
8.4
16
Not enough data
8.0
16
Not enough data
8.2
15
Not enough data
8.1
17
Platform
Not enough data
7.9
14
Not enough data
8.7
9
Not enough data
8.3
8
Not enough data
7.5
6
Compatibility
9.3
79
Not enough data
8.9
67
Not enough data
8.2
64
Not enough data
8.4
59
Not enough data
Management
9.5
72
Not enough data
9.2
71
Not enough data
9.5
82
Not enough data
9.2
76
Not enough data
8.6
70
Not enough data
Compliance
9.1
69
Not enough data
9.2
69
Not enough data
8.1
65
Not enough data
Agentic AI - Server Backup
8.5
12
Not enough data
8.1
12
Not enough data
7.7
13
Not enough data
7.4
12
Not enough data
7.8
12
Not enough data
7.4
12
Not enough data
Functionality
8.6
782
8.4
16
9.3
912
8.2
17
9.0
754
9.2
14
8.7
648
8.6
13
8.4
679
9.4
9
Compatibility
8.9
733
8.6
13
8.9
741
8.4
15
9.0
715
9.0
14
Management
8.4
621
9.1
16
9.0
700
9.3
14
9.0
699
9.4
15
Agentic AI - Online Backup
7.4
136
Not enough data
7.4
133
Not enough data
7.9
134
Not enough data
7.4
127
Not enough data
7.3
126
Not enough data
7.4
123
Not enough data
Functionality
8.1
9
Not enough data
9.1
9
Not enough data
8.1
9
Not enough data
7.3
8
Not enough data
Compatibility
8.3
8
Not enough data
6.9
7
Not enough data
7.6
7
Not enough data
Management
8.1
8
Not enough data
8.3
8
Not enough data
9.0
8
Not enough data
Agentic AI - SaaS Backup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.0
176
Not enough data
9.2
182
Not enough data
8.6
171
Not enough data
8.6
167
Not enough data
8.7
163
Not enough data
Management
8.8
184
Not enough data
8.9
174
Not enough data
8.7
163
Not enough data
8.6
172
Not enough data
8.3
150
Not enough data
Agentic AI - Disaster Recovery
5.9
27
Not enough data
5.7
26
Not enough data
6.3
26
Not enough data
5.9
26
Not enough data
5.8
27
Not enough data
5.9
28
Not enough data
6.1
28
Not enough data
Functionality
8.7
66
Not enough data
9.2
68
Not enough data
8.4
80
Not enough data
Reliability
8.9
67
Not enough data
9.3
75
Not enough data
Security
9.2
73
Not enough data
9.1
67
Not enough data
8.8
72
Not enough data
Compatibility
9.0
69
Not enough data
9.0
68
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
IDrive Online and SaaS Backup, Object Storage e2 and SugarSync are categorized as Online Backup
Unique Categories
IDrive Online and SaaS Backup, Object Storage e2 is categorized as Server Backup, Object Storage Solutions, SaaS Backup, and Disaster Recovery
SugarSync is categorized as Cloud Content Collaboration
Reviews
Reviewers' Company Size
IDrive Online and SaaS Backup, Object Storage e2
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SugarSync
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Photography
8.4%
Information Technology and Services
8.1%
Computer Software
7.8%
Computer & Network Security
4.4%
Accounting
3.7%
Other
67.6%
Information Technology and Services
11.6%
Computer Software
10.1%
Staffing and Recruiting
7.2%
Accounting
4.3%
Airlines/Aviation
4.3%
Other
62.3%
Alternatives
Discussions
Is IDrive reliable?
12 Comments
G2
yes very reliableRead more
How do I backup my data online?
8 Comments
MS
You install the idrive client on your computer, and then configure it to back up the folders you want on a...Read more
How do I backup my external hard drive to IDrive?
6 Comments
JN
Make sure you have the space allotted for the backup. Choose what and where it will pull the data for backing up. So if your external hard drive is drive E,...Read more
Sharing with non-SugarSync users: is it free?
1 Comment
CB
No, but the people you shared something need to register a free account to access the files online, account that comes with zero storage but get 512 MB of...Read more
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