# IDrive Online and SaaS Backup, Object Storage e2 vs SugarSync Comparison
---
## AI Generated Summary
- **G2 reviewers report** that IDrive Online and SaaS Backup, Object Storage e2 excels in overall user satisfaction, boasting a significantly higher G2 Score compared to SugarSync. Users appreciate its **automatic background backups** , which ensure that important files are consistently protected without manual intervention.
- **Users say** that SugarSync offers a strong mobile experience, with features like **real-time syncing** across devices being particularly praised. Reviewers highlight how this functionality is essential for their media production work, allowing them to keep projects organized and accessible from anywhere.
- **According to verified reviews** , IDrive stands out for its **ease of setup** and speed of incremental backups. Users mention that the setup process is straightforward, making it a great choice for those who want to get started quickly without technical hurdles.
- **Reviewers mention** that while SugarSync has a user-friendly interface, it sometimes struggles to meet specific workflow needs, with some users noting configuration challenges. However, many appreciate its **fast sync feature** , which helps maintain data consistency across all locations.
- **G2 reviewers highlight** the quality of support provided by IDrive, which scores notably higher than SugarSync. Users feel confident knowing they can rely on responsive customer service when issues arise, enhancing their overall experience with the product.
- **Users report** that SugarSync's **file sharing capabilities** are robust, allowing for seamless collaboration on business files. This feature is particularly beneficial for small businesses looking to streamline their operations, although IDrive also offers solid sharing options that users find effective.



| | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 1,928 | 79 | 
| **Largest Market Segment** | Small-Business (93.5% of reviews) | Small-Business (58.9% of reviews) | 
| **Entry Level Price** | Free | $7.49 per month | 

---
## Top Pros & Cons

### IDrive Online and SaaS Backup, Object Storage e2

Pros:
- Ease of Use (492 reviews)
- Affordable (401 reviews)

Cons:
- Backup Issues (231 reviews)
- Poor Interface Design (128 reviews)

### SugarSync

Pros:
- Ease of Use (6 reviews)
- Easy Setup (3 reviews)

Cons:
- Slow Performance (2 reviews)
- Storage Limitations (2 reviews)

---
## Ratings Comparison
| Rating | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
  | **Meets Requirements** | 8.9 (1308 reviews) | 8.0 (58 reviews) | 
  | **Ease of Use** | 8.7 (1340 reviews) | 8.6 (58 reviews) | 
  | **Ease of Setup** | 9.0 (829 reviews) | 9.4 (27 reviews) | 
  | **Ease of Admin** | 8.9 (386 reviews) | 8.9 (16 reviews) | 
  | **Quality of Support** | 8.7 (785 reviews) | 7.2 (48 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (320 reviews) | 7.1 (15 reviews) | 
  | **Product Direction (% positive)** | 8.1 (1166 reviews) | 5.6 (56 reviews) | 

---
## Pricing

### IDrive Online and SaaS Backup, Object Storage e2

#### Entry-Level Pricing

Plan: IDrive Basic

Price: Free

Description: 10 GB 

Key Features:
- Backup for one computer with 10GB of storage

[Browse all 8 editions](https://www.g2.com/products/idrive-online-and-saas-backup-object-storage-e2/pricing)

#### Free Trial

Yes

### SugarSync

#### Entry-Level Pricing

Plan: 100GB

Price: $7.49 per month

Description: 1 User 


[Browse all 5 editions](https://www.g2.com/products/sugarsync/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Cloud Content Collaboration

| Product | Score | Reviews |
|---|---|---|
| **IDrive Online and SaaS Backup, Object Storage e2** | N/A | N/A |
| **SugarSync** | 8.0/10 | 35 |

#### File Management

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **Device Syncing** | Not enough data | 8.8 (31 reviews) | 
| **Web Interface** | Not enough data | 8.3 (30 reviews) | 
| **File Type Support** | Not enough data | 9.0 (29 reviews) | 
| **Search** | Not enough data | 7.7 (27 reviews) | 
| **Mobile Apps** | Not enough data | 7.5 (21 reviews) | 

#### Agentic AI - Cloud Content Collaboration

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Collaboration

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **File following** | Not enough data | 7.7 (23 reviews) | 
| **File Sharing** | Not enough data | 8.7 (28 reviews) | 
| **Simultaneously Editing** | Not enough data | 6.1 (20 reviews) | 
| **Change Tracking / Audit Logs** | Not enough data | 6.8 (19 reviews) | 

#### Administration

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **User and Role Management** | Not enough data | 8.1 (15 reviews) | 
| **Policies and Controls** | Not enough data | 8.0 (11 reviews) | 
| **Device Management** | Not enough data | 8.4 (16 reviews) | 
| **Storage Limits** | Not enough data | 8.0 (16 reviews) | 
| **Storage Zones** | Not enough data | 8.2 (15 reviews) | 
| **Security** | Not enough data | 8.1 (17 reviews) | 

#### Platform

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **Performance and Reliability** | Not enough data | 7.7 (15 reviews) | 
| **Reporting and Auditing** | Not enough data | 8.7 (9 reviews) | 
| **System of Record Integration** | Not enough data | 8.3 (8 reviews) | 
| **APIs** | Not enough data | 7.5 (6 reviews) | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **IDrive Online and SaaS Backup, Object Storage e2** | 8.6/10 | 85 |
| **SugarSync** | N/A | N/A |

#### Compatibility 

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **File Server Backup** | 9.3 (79 reviews) | Not enough data | 
| **Database Server Backup** | 8.9 (66 reviews) | Not enough data | 
| **Virtual Machines** | 8.2 (63 reviews) | Not enough data | 
| **Repository Models** | 8.4 (58 reviews) | Not enough data | 

#### Management

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **Continuous Backup** | 9.5 (71 reviews) | Not enough data | 
| **Disaster Recovery** | 9.2 (70 reviews) | Not enough data | 
| **Storage Capacity** | 9.5 (81 reviews) | Not enough data | 
| **Remote Backup** | 9.2 (75 reviews) | Not enough data | 
| **Activity Monitoring** | 8.6 (69 reviews) | Not enough data | 

#### Compliance

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **Security Standards** | 9.0 (68 reviews) | Not enough data | 
| **Cloud Data Protection** | 9.2 (68 reviews) | Not enough data | 
| **Data Deduplication** | 8.1 (64 reviews) | Not enough data | 

#### Agentic AI - Server Backup

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (12 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (12 reviews) | Not enough data | 
| **Decision Making** | 7.4 (12 reviews) | Not enough data | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **IDrive Online and SaaS Backup, Object Storage e2** | 8.4/10 | 993 |
| **SugarSync** | 8.9/10 | 19 |

#### Functionality

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **Real-time Sync** | 8.6 (789 reviews) | 8.4 (16 reviews) | 
| **Storage Capacity** | 9.3 (922 reviews) | 8.2 (17 reviews) | 
| **Remote Backup** | 9.0 (758 reviews) | 9.2 (14 reviews) | 
| **Versioning** | 8.7 (650 reviews) | 8.6 (13 reviews) | 
| **Mobile Backup Application** | 8.4 (683 reviews) | 9.4 (9 reviews) | 

#### Compatibility 

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **Disk Backup** | 8.9 (734 reviews) | 8.6 (13 reviews) | 
| **Local Backup** | 8.9 (743 reviews) | 8.4 (15 reviews) | 
| **Storage Formats** | 9.0 (714 reviews) | 9.0 (14 reviews) | 

#### Management

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **File Sharing** | 8.4 (619 reviews) | 9.1 (16 reviews) | 
| **Security Standards** | 9.0 (700 reviews) | 9.3 (14 reviews) | 
| **Encrypted Storage** | 9.0 (703 reviews) | 9.4 (15 reviews) | 

#### Agentic AI - Online Backup

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (136 reviews) | Not enough data | 
| **Multi-step Planning** | 7.4 (133 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (135 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (127 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (126 reviews) | Not enough data | 
| **Decision Making** | 7.4 (123 reviews) | Not enough data | 

### SaaS Backup

| Product | Score | Reviews |
|---|---|---|
| **IDrive Online and SaaS Backup, Object Storage e2** | 8.2/10 | 11 |
| **SugarSync** | N/A | N/A |

#### Functionality

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **Real-time Sync** | 8.1 (9 reviews) | Not enough data | 
| **Storage Capacity** | 9.2 (10 reviews) | Not enough data | 
| **Remote Backup** | 8.3 (10 reviews) | Not enough data | 
| **Versioning** | 7.6 (9 reviews) | Not enough data | 

#### Compatibility 

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **Endpoint Variety** | 8.3 (8 reviews) | Not enough data | 
| **SaaS Application Variety** | 6.9 (7 reviews) | Not enough data | 
| **Storage Formats** | 7.6 (7 reviews) | Not enough data | 

#### Management

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **File Sharing** | 8.1 (8 reviews) | Not enough data | 
| **Security Standards** | 8.3 (8 reviews) | Not enough data | 
| **Encrypted Storage** | 9.2 (10 reviews) | Not enough data | 

#### Agentic AI - SaaS Backup

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Disaster Recovery

| Product | Score | Reviews |
|---|---|---|
| **IDrive Online and SaaS Backup, Object Storage e2** | 7.6/10 | 218 |
| **SugarSync** | N/A | N/A |

#### Functionality

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **On Premises Recovery** | 9.0 (177 reviews) | Not enough data | 
| **Cloud Recovery** | 9.2 (183 reviews) | Not enough data | 
| **Prior State Recovery** | 8.6 (171 reviews) | Not enough data | 
| **Recovery Automation** | 8.6 (167 reviews) | Not enough data | 
| **Replication** | 8.7 (163 reviews) | Not enough data | 

#### Management

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **Local Management** | 8.8 (184 reviews) | Not enough data | 
| **Infrastructure Compatibility** | 8.9 (174 reviews) | Not enough data | 
| **Solution Integration** | 8.7 (163 reviews) | Not enough data | 
| **Real-Time Analytics** | 8.6 (172 reviews) | Not enough data | 
| **RTO and RPO Management** | 8.3 (150 reviews) | Not enough data | 

#### Agentic AI - Disaster Recovery

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **Autonomous Task Execution** | 5.9 (27 reviews) | Not enough data | 
| **Multi-step Planning** | 5.7 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 6.3 (26 reviews) | Not enough data | 
| **Adaptive Learning** | 5.9 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.8 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 5.9 (28 reviews) | Not enough data | 
| **Decision Making** | 6.1 (28 reviews) | Not enough data | 

### Object Storage Solutions

| Product | Score | Reviews |
|---|---|---|
| **IDrive Online and SaaS Backup, Object Storage e2** | 9.0/10 | 85 |
| **SugarSync** | N/A | N/A |

#### Functionality

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **Versioning** | 8.7 (66 reviews) | Not enough data | 
| **Scalability** | 9.2 (68 reviews) | Not enough data | 
| **Speed of access** | 8.4 (80 reviews) | Not enough data | 

#### Reliability

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **Redundancy** | 8.9 (67 reviews) | Not enough data | 
| **Availability** | 9.3 (75 reviews) | Not enough data | 

#### Security

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **Encryption** | 9.2 (73 reviews) | Not enough data | 
| **Auditing** | 9.1 (67 reviews) | Not enough data | 
| **Access control** | 8.8 (72 reviews) | Not enough data | 

#### Compatibility

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **Infrastructure compatibility** | 9.0 (69 reviews) | Not enough data | 
| **Interoperability** | 9.0 (68 reviews) | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **IDrive Online and SaaS Backup, Object Storage e2** | N/A | N/A |
| **SugarSync** | N/A | N/A |

#### Management

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Online Backup Software](https://www.g2.com/categories/online-backup)

**Unique to IDrive Online and SaaS Backup, Object Storage e2 (4):** [Server Backup Software](https://www.g2.com/categories/server-backup), [Object Storage Solutions](https://www.g2.com/categories/object-storage-solutions), [SaaS Backup Software](https://www.g2.com/categories/saas-backup), [Disaster Recovery Software](https://www.g2.com/categories/disaster-recovery)

**Unique to SugarSync (1):** [Cloud Content Collaboration Software](https://www.g2.com/categories/cloud-content-collaboration)


---
## Reviewer Demographics

### By Company Size

| Segment | IDrive Online and SaaS Backup, Object Storage e2 | SugarSync | 
|---|---|---|
| **Small-Business** | 93.5% | 58.9% | 
| **Mid-Market** | 3.9% | 26.0% | 
| **Enterprise** | 2.6% | 15.1% | 

### By Industry

#### IDrive Online and SaaS Backup, Object Storage e2

- **Photography:** 8.4%
- **Information Technology and Services:** 8.2%
- **Computer Software:** 7.7%
- **Computer & Network Security:** 4.4%
- **Accounting:** 3.6%
- **Higher Education:** 3.1%
- **Music:** 2.9%
- **Graphic Design:** 2.3%
- **Entertainment:** 2.2%
- **Design:** 2.1%
- **Other:** 55.1%

#### SugarSync

- **Information Technology and Services:** 11.4%
- **Computer Software:** 10.0%
- **Staffing and Recruiting:** 7.1%
- **Accounting:** 4.3%
- **Airlines/Aviation:** 4.3%
- **Marketing and Advertising:** 4.3%
- **Hospital & Health Care:** 2.9%
- **Human Resources:** 2.9%
- **Computer & Network Security:** 2.9%
- **Management Consulting:** 2.9%
- **Other:** 47.1%

---
## Alternatives

### Alternatives to IDrive Online and SaaS Backup, Object Storage e2

- [Veeam Data Platform](https://www.g2.com/products/veeam-data-platform/reviews) — 4.6/5 stars (717 reviews)
- [Backblaze B2 Cloud Storage](https://www.g2.com/products/backblaze-b2-cloud-storage/reviews) — 4.6/5 stars (114 reviews)
- [Druva Data Security Cloud](https://www.g2.com/products/druva-data-security-cloud/reviews) — 4.7/5 stars (732 reviews)
- [Cove Data Protection](https://www.g2.com/products/cove-data-protection/reviews) — 4.5/5 stars (432 reviews)
- [MSP360 Backup](https://www.g2.com/products/msp360-backup/reviews) — 4.5/5 stars (545 reviews)
- [CrashPlan SMB](https://www.g2.com/products/crashplan-smb/reviews) — 4.4/5 stars (415 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1348 reviews)
- [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) — 4.3/5 stars (742 reviews)
- [CyberSentriq](https://www.g2.com/products/cybersentriq/reviews) — 4.6/5 stars (391 reviews)

### Alternatives to SugarSync

- [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) — 4.3/5 stars (10349 reviews)
- [pCloud](https://www.g2.com/products/pcloud/reviews) — 4.3/5 stars (165 reviews)
- [Box](https://www.g2.com/products/box/reviews) — 4.2/5 stars (5244 reviews)
- [Progress ShareFile](https://www.g2.com/products/progress-sharefile/reviews) — 4.2/5 stars (1535 reviews)
- [Dropbox](https://www.g2.com/products/dropbox/reviews) — 4.4/5 stars (31301 reviews)
- [Egnyte](https://www.g2.com/products/egnyte/reviews) — 4.4/5 stars (1162 reviews)
- [OpenText Hightail](https://www.g2.com/products/opentext-opentext-hightail/reviews) — 4.2/5 stars (685 reviews)
- [Tresorit](https://www.g2.com/products/tresorit/reviews) — 4.5/5 stars (256 reviews)
- [Veeam Data Platform](https://www.g2.com/products/veeam-data-platform/reviews) — 4.6/5 stars (717 reviews)
- [Cove Data Protection](https://www.g2.com/products/cove-data-protection/reviews) — 4.5/5 stars (432 reviews)

---
## Top Discussions

### IDrive Online and SaaS Backup, Object Storage e2

- Title: [Is IDrive reliable?](https://www.g2.com/discussions/is-idrive-reliable) — 12 comments
  > **Top comment:** "Yes"
- Title: [How do I backup my data online?](https://www.g2.com/discussions/how-do-i-backup-my-data-online) — 8 comments
  > **Top comment:** "You install the idrive client on your computer, and then configure it to back up the folders you want on a..."
- Title: [How do I backup my external hard drive to IDrive?](https://www.g2.com/discussions/how-do-i-backup-my-external-hard-drive-to-idrive) — 6 comments
  > **Top comment:** "Make sure you have the space allotted for the backup. Choose what and where it will pull the data for backing up. So if your external hard drive is drive E,..."
- Title: [Where can I backup my computer online for free?](https://www.g2.com/discussions/where-can-i-backup-my-computer-online-for-free) — 4 comments
  > **Top comment:** "The default back up for iDrive is on your Desktop PC or laptop, at least for the automatic back up function. You may chose to back-up to another external..."
- Title: [What is IDrive Online Backup used for?](https://www.g2.com/discussions/what-is-idrive-online-backup-used-for) — 2 comments
  > **Top comment:** "The answer is more than simple. It's like a safety box in a bank. If a tragedy happens to you, like your computer being stolen. A fire at the residence which..."

### SugarSync

- Title: [Is SugarSync secure?](https://www.g2.com/discussions/is-sugarsync-secure) — 1 comment
  > **Top comment:** "Yes, it is secure"
- Title: [What is SugarSync?](https://www.g2.com/discussions/what-is-sugarsync) — 1 comment
  > **Top comment:** "Love ❤️ it"
- Title: [Sharing with non-SugarSync users: is it free?](https://www.g2.com/discussions/sharing-with-non-sugarsync-users-is-it-free) — 1 comment, 1 upvote
  > **Top comment:** "No, but the people you shared something need to register a free account to access the files online, account that comes with zero storage but get 512 MB of..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/idrive-online-and-saas-backup-object-storage-e2-vs-sugarsync)