# Iceberg vs Salesforce Customer Success Comparison | | Iceberg | Salesforce Customer Success | |---|---|---| | **Star Rating** | 4.9 out of 5 | 4.4 out of 5 | | **Total Reviews** | 13 | 387 | | **Largest Market Segment** | Mid-Market (53.8% of reviews) | Mid-Market (45.9% of reviews) | | **Entry Level Price** | Contact Us Per Year | Free | --- ## Top Pros & Cons ### Iceberg Pros: - Support Responsiveness (3 reviews) - Experience (2 reviews) Cons: - Expensive (1 reviews) - Expensive Pricing (1 reviews) ### Salesforce Customer Success Pros: - Helpful (37 reviews) - Customer Support (31 reviews) Cons: - Poor Customer Support (24 reviews) - Expensive (16 reviews) --- ## Ratings Comparison | Rating | Iceberg | Salesforce Customer Success | |---|---|---| | **Quality of Work** | 9.9 (12 reviews) | 9.0 (327 reviews) | | **Responsiveness** | 9.7 (12 reviews) | 9.0 (324 reviews) | | **Expertise of Team** | 9.9 (12 reviews) | 9.0 (326 reviews) | | **Execution Ability** | 10.0 (12 reviews) | 9.0 (323 reviews) | | **Communication Skills** | 10.0 (12 reviews) | 9.1 (322 reviews) | | **Professionalism** | 10.0 (12 reviews) | 9.4 (324 reviews) | | **Has the product been a good partner in doing business?** | 10.0 (12 reviews) | 9.1 (128 reviews) | --- ## Pricing ### Iceberg #### Entry-Level Pricing Plan: Scale Subscription Price: Contact Us Per Year Description: Designed for companies that want to pursue complex projects quickly and accelerate operational transformation. You will be assigned a RevOps team that includes a RevOps architect, project manager, and systems admin who remain assigned to you for the life of the engagement. Your team also has access to specialists (analysts, BI experts, Etc) at no incremental cost. Key Features: - Dedicated RevOps team [Browse all 2 editions](https://www.g2.com/products/iceberg-iceberg/pricing) #### Free Trial No ### Salesforce Customer Success #### Entry-Level Pricing Plan: Standard Success Plan Price: Free Description: Explore self-guided resources, like online learning, videos, and community advice. Included in all licenses. Key Features: - Trailhead - Help Portal - Trailblazer Community [Browse all 4 editions](https://www.g2.com/products/salesforce-customer-success/pricing) #### Free Trial No --- ## Features Comparison By Category ### Professional Services | Product | Score | Reviews | |---|---|---| | **Iceberg** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Planning | Feature | Iceberg | Salesforce Customer Success | |---|---|---| | **Needs Assessment** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | #### Delivery | Feature | Iceberg | Salesforce Customer Success | |---|---|---| | **Technical Expertise** | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | #### Support | Feature | Iceberg | Salesforce Customer Success | |---|---|---| | **Go Live Support** | Not enough data | Not enough data | | **Documentation** | Not enough data | Not enough data | | **Training ** | Not enough data | Not enough data | | **Metrics** | Not enough data | Not enough data | | **Admin Services** | Not enough data | Not enough data | ### Marketing Services | Product | Score | Reviews | |---|---|---| | **Iceberg** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Planning | Feature | Iceberg | Salesforce Customer Success | |---|---|---| | **Needs Assessment** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | #### Delivery | Feature | Iceberg | Salesforce Customer Success | |---|---|---| | **Technical Expertise** | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | ### Business Services | Product | Score | Reviews | |---|---|---| | **Iceberg** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Planning | Feature | Iceberg | Salesforce Customer Success | |---|---|---| | **Needs Assessment** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | #### Delivery | Feature | Iceberg | Salesforce Customer Success | |---|---|---| | **Technical Expertise** | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | ### Ecosystem Service Providers | Product | Score | Reviews | |---|---|---| | **Iceberg** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Planning | Feature | Iceberg | Salesforce Customer Success | |---|---|---| | **Needs Assessment** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | #### Delivery | Feature | Iceberg | Salesforce Customer Success | |---|---|---| | **Technical Expertise** | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | #### Support | Feature | Iceberg | Salesforce Customer Success | |---|---|---| | **Go Live Support** | Not enough data | Not enough data | | **Documentation** | Not enough data | Not enough data | | **Training ** | Not enough data | Not enough data | | **Metrics** | Not enough data | Not enough data | | **Admin Services** | Not enough data | Not enough data | ### B2B Services | Product | Score | Reviews | |---|---|---| | **Iceberg** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Team Quality | Feature | Iceberg | Salesforce Customer Success | |---|---|---| | **Change Management Skills** | Not enough data | Not enough data | | **Executive Presence** | Not enough data | Not enough data | | **Vertical Expertise** | Not enough data | Not enough data | | **Technology Partnerships** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services) **Unique to Iceberg (4):** [HubSpot Consulting Services](https://www.g2.com/categories/hubspot-consulting-services), [Revenue Operations Services ](https://www.g2.com/categories/revenue-operations-services), [Marketing Automation Consulting Providers](https://www.g2.com/categories/marketing-automation-consulting), [Sales Consultants](https://www.g2.com/categories/sales-consulting) **Unique to Salesforce Customer Success (1):** [FinancialForce Consulting Providers](https://www.g2.com/categories/financialforce-consulting) --- ## Reviewer Demographics ### By Company Size | Segment | Iceberg | Salesforce Customer Success | |---|---|---| | **Small-Business** | 46.2% | 27.7% | | **Mid-Market** | 53.8% | 45.9% | | **Enterprise** | 0% | 26.4% | ### By Industry #### Iceberg - **Computer Software:** 69.2% - **Staffing and Recruiting:** 7.7% - **Marketing and Advertising:** 7.7% - **Information Technology and Services:** 7.7% - **Accounting:** 7.7% #### Salesforce Customer Success - **Financial Services:** 10.5% - **Information Technology and Services:** 7.9% - **Manufacturing:** 6.7% - **Consulting:** 6.4% - **Computer Software:** 6.4% - **Non-Profit Organization Management:** 5.5% - **Insurance:** 5.0% - **Hospital & Health Care:** 4.4% - **Automotive:** 3.8% - **Higher Education:** 2.6% - **Other:** 40.8% --- ## Alternatives ### Alternatives to Iceberg - [Winning by Design](https://www.g2.com/products/winning-by-design/reviews) — 4.8/5 stars (764 reviews) - [SmartSites](https://www.g2.com/products/smartsites/reviews) — 4.9/5 stars (258 reviews) - [webdew](https://www.g2.com/products/webdew/reviews) — 4.9/5 stars (223 reviews) - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) — 4.8/5 stars (213 reviews) - [Coastal](https://www.g2.com/products/coastal/reviews) — 5.0/5 stars (184 reviews) - [CIENCE](https://www.g2.com/products/cience/reviews) — 3.7/5 stars (181 reviews) - [Skydog Ops](https://www.g2.com/products/skydog-ops/reviews) — 5.0/5 stars (165 reviews) - [Skaled](https://www.g2.com/products/skaled/reviews) — 4.7/5 stars (134 reviews) - [Growth Molecules, Customer Success](https://www.g2.com/products/growth-molecules-customer-success/reviews) — 4.9/5 stars (134 reviews) - [Lean Layer](https://www.g2.com/products/lean-layer/reviews) — 5.0/5 stars (116 reviews) ### Alternatives to Salesforce Customer Success - [Coastal](https://www.g2.com/products/coastal/reviews) — 5.0/5 stars (184 reviews) - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) — 4.8/5 stars (213 reviews) - [Skydog Ops](https://www.g2.com/products/skydog-ops/reviews) — 5.0/5 stars (165 reviews) - [Accenture](https://www.g2.com/products/accenture/reviews) — 4.2/5 stars (107 reviews) - [Lean Layer](https://www.g2.com/products/lean-layer/reviews) — 5.0/5 stars (116 reviews) - [CS2](https://www.g2.com/products/cs2-cs2/reviews) — 4.9/5 stars (93 reviews) - [Access Global Group](https://www.g2.com/products/access-global-group/reviews) — 5.0/5 stars (89 reviews) - [IBM Consulting](https://www.g2.com/products/ibm-consulting/reviews) — 4.0/5 stars (64 reviews) - [Peeklogic | Salesforce Consulting & Development Company](https://www.g2.com/products/peeklogic-salesforce-consulting-development-company/reviews) — 5.0/5 stars (86 reviews) - [Deloitte Consulting](https://www.g2.com/products/deloitte-consulting/reviews) — 4.2/5 stars (66 reviews) --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/iceberg-iceberg-vs-salesforce-customer-success)