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Compare IBM Watson Customer Experience Analytics, UserIQ, Totango, and Pendo

Pricing

 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial
IBM Watson Customer Experience Analytics
Free Trial
UserIQ
Free Trial
Totango
Free Trial Unavailable
Pendo
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.6
8.4
8.4
8.7
Ease of Use
Ease of Use
7.3
7.6
8.4
8.3
Ease of Setup
Ease of Setup
7.8
7.2
6.6
8.4
Ease of Admin
Ease of Admin
7.7
8.2
7.8
8.6
Quality of Support
Quality of Support
7.9
9.5
8.0
9.1
Ease of Doing Business With
Ease of Doing Business With
8.1
9.7
8.2
9.5
Product Direction (% positive)
Product Direction (% positive)
8.2
9.8
8.2
9.6
Meets Requirements
IBM Watson Customer Experience Analytics
7.6
UserIQ
8.4
Totango
8.4
Pendo
8.7
Ease of Use
IBM Watson Customer Experience Analytics
7.3
UserIQ
7.6
Totango
8.4
Pendo
8.3
Ease of Setup
IBM Watson Customer Experience Analytics
7.8
UserIQ
7.2
Totango
6.6
Pendo
8.4
Ease of Admin
IBM Watson Customer Experience Analytics
7.7
UserIQ
8.2
Totango
7.8
Pendo
8.6
Quality of Support
IBM Watson Customer Experience Analytics
7.9
UserIQ
9.5
Totango
8.0
Pendo
9.1
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
UserIQ
9.7
Totango
8.2
Pendo
9.5
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.2
UserIQ
9.8
Totango
8.2
Pendo
9.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
42.9%
25.5%
16.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
50.8%
55.3%
73.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
6.3%
19.1%
9.8%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
UserIQ
Small-Business
42.9%
Mid-Market
50.8%
Enterprise
6.3%
Totango
Small-Business
25.5%
Mid-Market
55.3%
Enterprise
19.1%
Pendo
Small-Business
16.3%
Mid-Market
73.9%
Enterprise
9.8%

Reviewers' Industry

 
Retail
12.5%
Computer Software
36.5%
Computer Software
39.2%
Computer Software
58.0%
 
Food & Beverages
12.5%
Marketing and Advertising
17.6%
Internet
21.7%
Information Technology and Services
10.9%
 
Banking
12.5%
Internet
14.1%
Information Technology and Services
20.3%
Internet
7.2%
 
Staffing and Recruiting
8.3%
Information Technology and Services
7.1%
Real Estate
2.8%
Marketing and Advertising
5.1%
 
Oil & Energy
8.3%
Information Services
4.7%
Marketing and Advertising
2.8%
Education Management
5.1%
 
Other
45.8%
Other
20.0%
Other
13.3%
Other
13.8%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
UserIQ
Computer Software
36.5%
Marketing and Advertising
17.6%
Internet
14.1%
Information Technology and Services
7.1%
Information Services
4.7%
Other
20.0%
Totango
Computer Software
39.2%
Internet
21.7%
Information Technology and Services
20.3%
Real Estate
2.8%
Marketing and Advertising
2.8%
Other
13.3%
Pendo
Computer Software
58.0%
Information Technology and Services
10.9%
Internet
7.2%
Marketing and Advertising
5.1%
Education Management
5.1%
Other
13.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

What I like best is the concept of session replay.

Dianna L.
Administrator in Computer Software

My favorite think about UserIQ is that I don't need to get a developer or graphic designer involved to send out our release notes, webinar notifications, and tool tips. We've setup our Themes and apply them to the notifications and tool tips we need. I can...

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Allie J.
User

Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 User

I wish you had a feature for user flow tracking. I can't talk to every one of my customers so I want to be able to see how they are using my product on a daily basis. That way we could follow a users process as they interact with the website. Feel the...

G2 User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

G2 User in Computer Software

I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

What I like best is the concept of session replay.

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

UserIQ
Most Helpful Favorable Review
Dianna L.
Administrator in Computer Software

My favorite think about UserIQ is that I don't need to get a developer or graphic designer involved to send out our release notes, webinar notifications, and tool tips. We've setup our Themes and apply them to the notifications and tool tips we need. I can...

Most Helpful Critical Review
G2 User

I wish you had a feature for user flow tracking. I can't talk to every one of my customers so I want to be able to see how they are using my product on a daily basis. That way we could follow a users process as they interact with the website. Feel the...

Totango
Most Helpful Favorable Review
Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

Pendo
Most Helpful Favorable Review
Allie J.
User

Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...

Most Helpful Critical Review
G2 User in Computer Software

I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...

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Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

UserIQ
Totango

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

Pendo

Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk UserIQ a QuestionContact UserIQAsk Totango a QuestionContact TotangoAsk Pendo a QuestionContact Pendo
 
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
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UserIQ
UserIQ
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Totango
Totango
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Pendo
Pendo
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