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Compare IBM Watson Customer Experience Analytics, UserIQ, Totango, and Gainsight

Pricing

 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial Unavailable
IBM Watson Customer Experience Analytics
Free Trial
UserIQ
Free Trial
Totango
Free Trial Unavailable
Gainsight
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.6
8.4
8.4
8.4
Ease of Use
Ease of Use
7.3
7.6
8.4
7.7
Ease of Setup
Ease of Setup
7.8
7.2
6.6
6.2
Ease of Admin
Ease of Admin
7.7
8.2
7.8
6.9
Quality of Support
Quality of Support
7.9
9.5
8.0
8.8
Ease of Doing Business With
Ease of Doing Business With
8.1
9.7
8.2
9.1
Product Direction (% positive)
Product Direction (% positive)
8.2
9.8
8.2
9.0
Meets Requirements
IBM Watson Customer Experience Analytics
7.6
UserIQ
8.4
Totango
8.4
Gainsight
8.4
Ease of Use
IBM Watson Customer Experience Analytics
7.3
UserIQ
7.6
Totango
8.4
Gainsight
7.7
Ease of Setup
IBM Watson Customer Experience Analytics
7.8
UserIQ
7.2
Totango
6.6
Gainsight
6.2
Ease of Admin
IBM Watson Customer Experience Analytics
7.7
UserIQ
8.2
Totango
7.8
Gainsight
6.9
Quality of Support
IBM Watson Customer Experience Analytics
7.9
UserIQ
9.5
Totango
8.0
Gainsight
8.8
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
UserIQ
9.7
Totango
8.2
Gainsight
9.1
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.2
UserIQ
9.8
Totango
8.2
Gainsight
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
42.9%
25.5%
7.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
50.8%
55.3%
70.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
6.3%
19.1%
23.0%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
UserIQ
Small-Business
42.9%
Mid-Market
50.8%
Enterprise
6.3%
Totango
Small-Business
25.5%
Mid-Market
55.3%
Enterprise
19.1%
Gainsight
Small-Business
7.0%
Mid-Market
70.0%
Enterprise
23.0%

Reviewers' Industry

 
Retail
12.5%
Computer Software
36.5%
Computer Software
39.2%
Computer Software
47.6%
 
Food & Beverages
12.5%
Marketing and Advertising
17.6%
Internet
21.7%
Information Technology and Services
18.5%
 
Banking
12.5%
Internet
14.1%
Information Technology and Services
20.3%
Internet
12.3%
 
Staffing and Recruiting
8.3%
Information Technology and Services
7.1%
Real Estate
2.8%
Marketing and Advertising
5.1%
 
Oil & Energy
8.3%
Information Services
4.7%
Marketing and Advertising
2.8%
Financial Services
2.4%
 
Other
45.8%
Other
20.0%
Other
13.3%
Other
14.0%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
UserIQ
Computer Software
36.5%
Marketing and Advertising
17.6%
Internet
14.1%
Information Technology and Services
7.1%
Information Services
4.7%
Other
20.0%
Totango
Computer Software
39.2%
Internet
21.7%
Information Technology and Services
20.3%
Real Estate
2.8%
Marketing and Advertising
2.8%
Other
13.3%
Gainsight
Computer Software
47.6%
Information Technology and Services
18.5%
Internet
12.3%
Marketing and Advertising
5.1%
Financial Services
2.4%
Other
14.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

What I like best is the concept of session replay.

G2 User in Internet

UserIQ helps our team bridge the gap between our product and customers using banners, announcements and customized launchers that include onboarding tasks for new customers. We have started using the in-app NPS to get real time feedback and it has doubled...

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Richard W.
User in Internet

Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with

G2 User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

What I like best is the concept of session replay.

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

UserIQ
Most Helpful Favorable Review
G2 User in Internet

UserIQ helps our team bridge the gap between our product and customers using banners, announcements and customized launchers that include onboarding tasks for new customers. We have started using the in-app NPS to get real time feedback and it has doubled...

Most Helpful Critical Review
Richard W.
User in Internet

Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with

Totango
Most Helpful Favorable Review
Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

Gainsight
Most Helpful Favorable Review
Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

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Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

UserIQ
Totango

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

Gainsight
Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk UserIQ a QuestionContact UserIQAsk Totango a QuestionContact TotangoAsk Gainsight a QuestionContact Gainsight
 
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
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UserIQ
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Totango
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Gainsight
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