Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare IBM Watson Customer Experience Analytics, UserIQ, Totango, and ClientSuccess

Pricing

 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial Unavailable
IBM Watson Customer Experience Analytics
Free Trial
UserIQ
Free Trial
Totango
Free Trial Unavailable
ClientSuccess
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.6
8.4
8.4
8.4
Ease of Use
Ease of Use
7.3
7.6
8.4
9.1
Ease of Setup
Ease of Setup
7.8
7.2
6.6
8.6
Ease of Admin
Ease of Admin
7.7
8.2
7.8
9.3
Quality of Support
Quality of Support
7.9
9.5
8.0
9.4
Ease of Doing Business With
Ease of Doing Business With
8.1
9.7
8.2
9.5
Product Direction (% positive)
Product Direction (% positive)
8.2
9.8
8.2
9.5
Meets Requirements
IBM Watson Customer Experience Analytics
7.6
UserIQ
8.4
Totango
8.4
ClientSuccess
8.4
Ease of Use
IBM Watson Customer Experience Analytics
7.3
UserIQ
7.6
Totango
8.4
ClientSuccess
9.1
Ease of Setup
IBM Watson Customer Experience Analytics
7.8
UserIQ
7.2
Totango
6.6
ClientSuccess
8.6
Ease of Admin
IBM Watson Customer Experience Analytics
7.7
UserIQ
8.2
Totango
7.8
ClientSuccess
9.3
Quality of Support
IBM Watson Customer Experience Analytics
7.9
UserIQ
9.5
Totango
8.0
ClientSuccess
9.4
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
UserIQ
9.7
Totango
8.2
ClientSuccess
9.5
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.2
UserIQ
9.8
Totango
8.2
ClientSuccess
9.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
42.9%
25.5%
63.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
50.8%
55.3%
36.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
6.3%
19.1%
0%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
UserIQ
Small-Business
42.9%
Mid-Market
50.8%
Enterprise
6.3%
Totango
Small-Business
25.5%
Mid-Market
55.3%
Enterprise
19.1%
ClientSuccess
Small-Business
63.2%
Mid-Market
36.8%
Enterprise
0%

Reviewers' Industry

 
Retail
12.5%
Computer Software
36.5%
Computer Software
39.2%
Computer Software
42.0%
 
Food & Beverages
12.5%
Marketing and Advertising
17.6%
Internet
21.7%
Information Technology and Services
13.4%
 
Banking
12.5%
Internet
14.1%
Information Technology and Services
20.3%
Marketing and Advertising
11.8%
 
Staffing and Recruiting
8.3%
Information Technology and Services
7.1%
Real Estate
2.8%
Internet
10.1%
 
Oil & Energy
8.3%
Information Services
4.7%
Marketing and Advertising
2.8%
Professional Training & Coaching
2.5%
 
Other
45.8%
Other
20.0%
Other
13.3%
Other
20.2%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
UserIQ
Computer Software
36.5%
Marketing and Advertising
17.6%
Internet
14.1%
Information Technology and Services
7.1%
Information Services
4.7%
Other
20.0%
Totango
Computer Software
39.2%
Internet
21.7%
Information Technology and Services
20.3%
Real Estate
2.8%
Marketing and Advertising
2.8%
Other
13.3%
ClientSuccess
Computer Software
42.0%
Information Technology and Services
13.4%
Marketing and Advertising
11.8%
Internet
10.1%
Professional Training & Coaching
2.5%
Other
20.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Best in class security, control, and re-use of insights that works for more than just design or marketing teams. Powerful for developers, product management, compliance, risk and many others.

Sherry S.
Administrator in Higher Education

This company goes above and beyond to make sure that they implement what they deliver for their customers. The support is outstanding and the features are extremely helpful.

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Cale C.
Executive Sponsor in Internet

There's a lot of functionality in Client Success that helps support our CS Team. Tracking contracts, contacts, emails, support tickets, and last touch...along with all the reporting functionality...keeps us in touch with our customer base at a granular...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 User

I wish you had a feature for user flow tracking. I can't talk to every one of my customers so I want to be able to see how they are using my product on a daily basis. That way we could follow a users process as they interact with the website. Feel the...

G2 User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

G2 User in Computer Software

There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

Best in class security, control, and re-use of insights that works for more than just design or marketing teams. Powerful for developers, product management, compliance, risk and many others.

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

UserIQ
Most Helpful Favorable Review
Sherry S.
Administrator in Higher Education

This company goes above and beyond to make sure that they implement what they deliver for their customers. The support is outstanding and the features are extremely helpful.

Most Helpful Critical Review
G2 User

I wish you had a feature for user flow tracking. I can't talk to every one of my customers so I want to be able to see how they are using my product on a daily basis. That way we could follow a users process as they interact with the website. Feel the...

Totango
Most Helpful Favorable Review
Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

ClientSuccess
Most Helpful Favorable Review
Cale C.
Executive Sponsor in Internet

There's a lot of functionality in Client Success that helps support our CS Team. Tracking contracts, contacts, emails, support tickets, and last touch...along with all the reporting functionality...keeps us in touch with our customer base at a granular...

Most Helpful Critical Review
G2 User in Computer Software

There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...

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Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

No videos provided
IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

UserIQ
Totango

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

ClientSuccess
No videos provided
Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk UserIQ a QuestionContact UserIQAsk Totango a QuestionContact TotangoAsk ClientSuccess a QuestionContact ClientSuccess
 
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
Optimized for quick response
UserIQ
UserIQ
Optimized for quick response
Totango
Totango
Optimized for quick response
ClientSuccess
ClientSuccess