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Compare IBM Watson Customer Experience Analytics, UserIQ, Totango, and ChurnZero

Pricing

 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial Unavailable
IBM Watson Customer Experience Analytics
Free Trial
UserIQ
Free Trial
Totango
Free Trial Unavailable
ChurnZero
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.6
8.4
8.4
8.9
Ease of Use
Ease of Use
7.3
7.6
8.4
8.5
Ease of Setup
Ease of Setup
7.8
7.2
6.6
7.8
Ease of Admin
Ease of Admin
7.7
8.2
7.8
8.7
Quality of Support
Quality of Support
7.9
9.5
8.0
9.8
Ease of Doing Business With
Ease of Doing Business With
8.1
9.7
8.2
9.8
Product Direction (% positive)
Product Direction (% positive)
8.2
9.8
8.2
9.6
Meets Requirements
IBM Watson Customer Experience Analytics
7.6
UserIQ
8.4
Totango
8.4
ChurnZero
8.9
Ease of Use
IBM Watson Customer Experience Analytics
7.3
UserIQ
7.6
Totango
8.4
ChurnZero
8.5
Ease of Setup
IBM Watson Customer Experience Analytics
7.8
UserIQ
7.2
Totango
6.6
ChurnZero
7.8
Ease of Admin
IBM Watson Customer Experience Analytics
7.7
UserIQ
8.2
Totango
7.8
ChurnZero
8.7
Quality of Support
IBM Watson Customer Experience Analytics
7.9
UserIQ
9.5
Totango
8.0
ChurnZero
9.8
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
UserIQ
9.7
Totango
8.2
ChurnZero
9.8
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.2
UserIQ
9.8
Totango
8.2
ChurnZero
9.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
42.9%
25.5%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
50.8%
55.3%
52.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
6.3%
19.1%
9.0%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
UserIQ
Small-Business
42.9%
Mid-Market
50.8%
Enterprise
6.3%
Totango
Small-Business
25.5%
Mid-Market
55.3%
Enterprise
19.1%
ChurnZero
Small-Business
38.3%
Mid-Market
52.6%
Enterprise
9.0%

Reviewers' Industry

 
Retail
12.5%
Computer Software
36.5%
Computer Software
39.2%
Computer Software
29.1%
 
Food & Beverages
12.5%
Marketing and Advertising
17.6%
Internet
21.7%
Information Technology and Services
14.3%
 
Banking
12.5%
Internet
14.1%
Information Technology and Services
20.3%
Marketing and Advertising
12.6%
 
Staffing and Recruiting
8.3%
Information Technology and Services
7.1%
Real Estate
2.8%
Internet
11.5%
 
Oil & Energy
8.3%
Information Services
4.7%
Marketing and Advertising
2.8%
Public Relations and Communications
7.7%
 
Other
45.8%
Other
20.0%
Other
13.3%
Other
24.7%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
UserIQ
Computer Software
36.5%
Marketing and Advertising
17.6%
Internet
14.1%
Information Technology and Services
7.1%
Information Services
4.7%
Other
20.0%
Totango
Computer Software
39.2%
Internet
21.7%
Information Technology and Services
20.3%
Real Estate
2.8%
Marketing and Advertising
2.8%
Other
13.3%
ChurnZero
Computer Software
29.1%
Information Technology and Services
14.3%
Marketing and Advertising
12.6%
Internet
11.5%
Public Relations and Communications
7.7%
Other
24.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

G2 User in Computer Software

I love how the software gives insight into our users and helps us communicate in app.

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Pete P.
Administrator in Marketing and Advertising

First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 User

I wish you had a feature for user flow tracking. I can't talk to every one of my customers so I want to be able to see how they are using my product on a daily basis. That way we could follow a users process as they interact with the website. Feel the...

G2 User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

Letitia P.
User in Information Technology and Services

It would be great to include a workflow-like play when setting up plays. For example, send X email to this group of accounts. If they open/click then send X email. This would help to further gauge my client's interests.

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

UserIQ
Most Helpful Favorable Review
G2 User in Computer Software

I love how the software gives insight into our users and helps us communicate in app.

Most Helpful Critical Review
G2 User

I wish you had a feature for user flow tracking. I can't talk to every one of my customers so I want to be able to see how they are using my product on a daily basis. That way we could follow a users process as they interact with the website. Feel the...

Totango
Most Helpful Favorable Review
Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

ChurnZero
Most Helpful Favorable Review
Pete P.
Administrator in Marketing and Advertising

First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...

Most Helpful Critical Review
Letitia P.
User in Information Technology and Services

It would be great to include a workflow-like play when setting up plays. For example, send X email to this group of accounts. If they open/click then send X email. This would help to further gauge my client's interests.

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Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

See how ChurnZero is helping FiscalNote to improve their customer retention quarter over quarter.

IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

UserIQ
Totango

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

ChurnZero

See how ChurnZero is helping FiscalNote to improve their customer retention quarter over quarter.

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk UserIQ a QuestionContact UserIQAsk Totango a QuestionContact TotangoAsk ChurnZero a QuestionContact ChurnZero
 
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
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UserIQ
UserIQ
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Totango
Totango
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ChurnZero
ChurnZero
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