Compare IBM Watson Customer Experience Analytics, UserIQ, and Totango

Pricing

 
Free Trial
Free Trial
Free Trial Unavailable
IBM Watson Customer Experience Analytics
Free Trial
UserIQ
Free Trial
Totango
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.8
8.4
8.4
Ease of Use
Ease of Use
7.2
7.7
8.4
Ease of Setup
Ease of Setup
7.9
7.2
6.6
Ease of Admin
Ease of Admin
7.8
8.1
7.8
Quality of Support
Quality of Support
7.9
9.5
8.0
Ease of Doing Business With
Ease of Doing Business With
8.1
9.7
8.2
Product Direction (% positive)
Product Direction (% positive)
8.3
9.8
8.3
Meets Requirements
IBM Watson Customer Experience Analytics
7.8
UserIQ
8.4
Totango
8.4
Ease of Use
IBM Watson Customer Experience Analytics
7.2
UserIQ
7.7
Totango
8.4
Ease of Setup
IBM Watson Customer Experience Analytics
7.9
UserIQ
7.2
Totango
6.6
Ease of Admin
IBM Watson Customer Experience Analytics
7.8
UserIQ
8.1
Totango
7.8
Quality of Support
IBM Watson Customer Experience Analytics
7.9
UserIQ
9.5
Totango
8.0
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
UserIQ
9.7
Totango
8.2
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.3
UserIQ
9.8
Totango
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.0%
42.4%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
48.5%
54.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
70.0%
9.1%
20.8%
IBM Watson Customer Experience Analytics
Small-Business
10.0%
Mid-Market
20.0%
Enterprise
70.0%
UserIQ
Small-Business
42.4%
Mid-Market
48.5%
Enterprise
9.1%
Totango
Small-Business
25.0%
Mid-Market
54.2%
Enterprise
20.8%

Reviewers' Industry

 
Banking
15.0%
Computer Software
36.4%
Computer Software
37.5%
 
Telecommunications
10.0%
Marketing and Advertising
13.6%
Internet
22.9%
 
Retail
10.0%
Internet
10.6%
Information Technology and Services
16.7%
 
Oil & Energy
10.0%
Information Technology and Services
6.1%
Marketing and Advertising
4.2%
 
Food & Beverages
10.0%
Real Estate
3.0%
Real Estate
3.1%
 
Other
45.0%
Other
30.3%
Other
15.6%
IBM Watson Customer Experience Analytics
Banking
15.0%
Telecommunications
10.0%
Retail
10.0%
Oil & Energy
10.0%
Food & Beverages
10.0%
Other
45.0%
UserIQ
Computer Software
36.4%
Marketing and Advertising
13.6%
Internet
10.6%
Information Technology and Services
6.1%
Real Estate
3.0%
Other
30.3%
Totango
Computer Software
37.5%
Internet
22.9%
Information Technology and Services
16.7%
Marketing and Advertising
4.2%
Real Estate
3.1%
Other
15.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Juan C.
Consultant

The tealeaf component helps a lot with issue detecting and increase the conversion rate

Alan D.
User in Computer Software

It's exceptionally easy to create welcoming experiences like guided tours to get new customers familiar with your platform. Like other web application designers we're always struggling with the balance of making a platform that's easy to start with but...

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Richard W.
User in Internet

Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with

G2 User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
Juan C.
Consultant

The tealeaf component helps a lot with issue detecting and increase the conversion rate

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

UserIQ
Most Helpful Favorable Review
Alan D.
User in Computer Software

It's exceptionally easy to create welcoming experiences like guided tours to get new customers familiar with your platform. Like other web application designers we're always struggling with the balance of making a platform that's easy to start with but...

Most Helpful Critical Review
Richard W.
User in Internet

Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with

Totango
Most Helpful Favorable Review
Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

Screenshots

 
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IBM Watson Customer Experience Analytics

Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

UserIQ
Totango

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

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