Compare IBM Watson Customer Experience Analytics, UserIQ, and Pendo

Pricing

 
Free Trial
Free Trial
Free Trial
IBM Watson Customer Experience Analytics
Free Trial
UserIQ
Free Trial
Pendo
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.8
8.4
8.6
Ease of Use
Ease of Use
7.2
7.7
8.2
Ease of Setup
Ease of Setup
7.9
7.2
8.5
Ease of Admin
Ease of Admin
7.8
8.1
8.7
Quality of Support
Quality of Support
7.9
9.5
9.1
Ease of Doing Business With
Ease of Doing Business With
8.1
9.7
9.5
Product Direction (% positive)
Product Direction (% positive)
8.3
9.8
9.5
Meets Requirements
IBM Watson Customer Experience Analytics
7.8
UserIQ
8.4
Pendo
8.6
Ease of Use
IBM Watson Customer Experience Analytics
7.2
UserIQ
7.7
Pendo
8.2
Ease of Setup
IBM Watson Customer Experience Analytics
7.9
UserIQ
7.2
Pendo
8.5
Ease of Admin
IBM Watson Customer Experience Analytics
7.8
UserIQ
8.1
Pendo
8.7
Quality of Support
IBM Watson Customer Experience Analytics
7.9
UserIQ
9.5
Pendo
9.1
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
UserIQ
9.7
Pendo
9.5
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.3
UserIQ
9.8
Pendo
9.5

Features

Metrics
Sessions - Digital Analytics
IBM Watson Customer Experience Analytics
8.5
UserIQ
8.8
Pendo
8.6
Engagement
IBM Watson Customer Experience Analytics
7.9
UserIQ
8.9
Pendo
8.7
Entry and Exit Pages
IBM Watson Customer Experience Analytics
7.6
UserIQ
8.3
Pendo
8.6
Standard Event Tracking
IBM Watson Customer Experience Analytics
8.1
UserIQ
8.4
Pendo
8.6
Custom Event Tracking
IBM Watson Customer Experience Analytics
7.1
UserIQ
8.3
Pendo
8.6
Retention
IBM Watson Customer Experience Analytics
7.4
UserIQ
7.9
Pendo
7.6
Return
IBM Watson Customer Experience Analytics
7.2
UserIQ
8.3
Pendo
7.6
Conversions
IBM Watson Customer Experience Analytics
7.1
UserIQ
7.8
Pendo
8.5
Funnels
IBM Watson Customer Experience Analytics
7.9
UserIQ
8.3
Pendo
8.3
Reporting
Real-Time Reporting
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
8.2
Pendo
8.2
Trending
IBM Watson Customer Experience Analytics
8.6
UserIQ
8.5
Pendo
8.3
Retroactive Reporting
IBM Watson Customer Experience Analytics
8.6
UserIQ
7.7
Pendo
8.7
Segmentation
IBM Watson Customer Experience Analytics
7.9
UserIQ
8.8
Pendo
8.7
Mobile Reporting
IBM Watson Customer Experience Analytics
8.7
UserIQ
7.7
Pendo
7.2
Unification Across Devices
IBM Watson Customer Experience Analytics
8.1
UserIQ
6.3
Pendo
7.5
Custom Reports and Dashboards
IBM Watson Customer Experience Analytics
6.7
UserIQ
8.1
Pendo
7.7
Other
User Data
IBM Watson Customer Experience Analytics
7.1
UserIQ
8.8
Pendo
9.1
Site Search Reporting
IBM Watson Customer Experience Analytics
6.7
UserIQ
8.1
Pendo
7.4
Load Time Monitoring
IBM Watson Customer Experience Analytics
6.3
UserIQ
8.3
Pendo
6.5
Campaign Tracking
IBM Watson Customer Experience Analytics
8.3
UserIQ
8.7
Pendo
7.0
E-Commerce
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
Not enough data available
Promotional Messages
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
9.5
Pendo
8.9
Administration Alerts
IBM Watson Customer Experience Analytics
7.1
UserIQ
9.3
Pendo
8.9
Variation Testing
A/B Testing
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
7.7
Conversion Goal
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
Not enough data available
Percentage of Traffic
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
7.8
Confidence Level
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
6.7
Multivariate Testing
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
Not enough data available
Split URL Testing
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
Not enough data available
Build
WYSIWYG Editor
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
Not enough data available
Landing Pages
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
8.0
Reporting
Segmentation
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
6.7
Pendo
8.0
Reports and Dashboards
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
6.9
Pendo
7.7
Mobile Optimization
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
Not enough data available
Personalization
Standard Targeting
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
8.8
Custom Targeting
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
8.8
Profile Storage Duration
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
8.5
In-Page Analytics
Click Reporting
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
7.0
Pendo
8.6
Heat Maps
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
8.0
Session Replays
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
5.2
Administration
API / Integrations
IBM Watson Customer Experience Analytics
5.8
UserIQ
7.9
Pendo
8.1
QA Testing
IBM Watson Customer Experience Analytics
7.0
UserIQ
8.5
Pendo
8.7
Performance and Reliability
IBM Watson Customer Experience Analytics
7.1
UserIQ
8.1
Pendo
8.3
User, Role, and Access Management
IBM Watson Customer Experience Analytics
7.3
UserIQ
9.4
Pendo
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.0%
41.5%
16.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
49.2%
69.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
70.0%
9.2%
13.9%
IBM Watson Customer Experience Analytics
Small-Business
10.0%
Mid-Market
20.0%
Enterprise
70.0%
UserIQ
Small-Business
41.5%
Mid-Market
49.2%
Enterprise
9.2%
Pendo
Small-Business
16.8%
Mid-Market
69.3%
Enterprise
13.9%

Reviewers' Industry

 
Banking
15.0%
Computer Software
36.9%
Computer Software
50.5%
 
Telecommunications
10.0%
Marketing and Advertising
13.8%
Information Technology and Services
12.9%
 
Retail
10.0%
Internet
10.8%
Marketing and Advertising
6.9%
 
Oil & Energy
10.0%
Information Technology and Services
6.2%
Internet
6.9%
 
Food & Beverages
10.0%
Market Research
3.1%
Human Resources
4.0%
 
Other
45.0%
Other
29.2%
Other
18.8%
IBM Watson Customer Experience Analytics
Banking
15.0%
Telecommunications
10.0%
Retail
10.0%
Oil & Energy
10.0%
Food & Beverages
10.0%
Other
45.0%
UserIQ
Computer Software
36.9%
Marketing and Advertising
13.8%
Internet
10.8%
Information Technology and Services
6.2%
Market Research
3.1%
Other
29.2%
Pendo
Computer Software
50.5%
Information Technology and Services
12.9%
Marketing and Advertising
6.9%
Internet
6.9%
Human Resources
4.0%
Other
18.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
erich u.
Executive Sponsor

leveraging this technology through our design thinking engagement with IBM iX to build prototypes for POC's and demonstrate future state capabilities

Carrie K.
Administrator

Feeling empowered! In the past, our Product Marketing & Customer Success Teams were dependent upon developers to implement tours to orient new users and introduce new features. The tour content would get stale over time. Yet higher priorities for our...

Allie J.
User

Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 User

I wish you had a feature for user flow tracking. I can't talk to every one of my customers so I want to be able to see how they are using my product on a daily basis. That way we could follow a users process as they interact with the website. Feel the...

G2 User in Computer Software

I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
erich u.
Executive Sponsor

leveraging this technology through our design thinking engagement with IBM iX to build prototypes for POC's and demonstrate future state capabilities

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

UserIQ
Most Helpful Favorable Review
Carrie K.
Administrator

Feeling empowered! In the past, our Product Marketing & Customer Success Teams were dependent upon developers to implement tours to orient new users and introduce new features. The tour content would get stale over time. Yet higher priorities for our...

Most Helpful Critical Review
G2 User

I wish you had a feature for user flow tracking. I can't talk to every one of my customers so I want to be able to see how they are using my product on a daily basis. That way we could follow a users process as they interact with the website. Feel the...

Pendo
Most Helpful Favorable Review
Allie J.
User

Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...

Most Helpful Critical Review
G2 User in Computer Software

I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

UserIQ
Pendo

Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk UserIQ a QuestionContact UserIQAsk Pendo a QuestionContact Pendo
Add Product
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
Optimized for quick response
UserIQ
UserIQ
Optimized for quick response
Pendo
Pendo
Optimized for quick response