Compare IBM Watson Customer Experience Analytics, UserIQ, and Gainsight

Pricing

 
Free Trial
Free Trial
Free Trial Unavailable
IBM Watson Customer Experience Analytics
Free Trial
UserIQ
Free Trial
Gainsight
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.8
8.4
8.5
Ease of Use
Ease of Use
7.2
7.7
7.8
Ease of Setup
Ease of Setup
7.9
7.2
6.3
Ease of Admin
Ease of Admin
7.8
8.1
6.8
Quality of Support
Quality of Support
7.9
9.5
8.7
Ease of Doing Business With
Ease of Doing Business With
8.1
9.7
8.9
Product Direction (% positive)
Product Direction (% positive)
8.3
9.8
8.9
Meets Requirements
IBM Watson Customer Experience Analytics
7.8
UserIQ
8.4
Gainsight
8.5
Ease of Use
IBM Watson Customer Experience Analytics
7.2
UserIQ
7.7
Gainsight
7.8
Ease of Setup
IBM Watson Customer Experience Analytics
7.9
UserIQ
7.2
Gainsight
6.3
Ease of Admin
IBM Watson Customer Experience Analytics
7.8
UserIQ
8.1
Gainsight
6.8
Quality of Support
IBM Watson Customer Experience Analytics
7.9
UserIQ
9.5
Gainsight
8.7
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
UserIQ
9.7
Gainsight
8.9
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.3
UserIQ
9.8
Gainsight
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.0%
41.5%
5.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
49.2%
64.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
70.0%
9.2%
29.6%
IBM Watson Customer Experience Analytics
Small-Business
10.0%
Mid-Market
20.0%
Enterprise
70.0%
UserIQ
Small-Business
41.5%
Mid-Market
49.2%
Enterprise
9.2%
Gainsight
Small-Business
5.5%
Mid-Market
64.8%
Enterprise
29.6%

Reviewers' Industry

 
Banking
15.0%
Computer Software
36.9%
Computer Software
42.5%
 
Telecommunications
10.0%
Marketing and Advertising
13.8%
Information Technology and Services
17.6%
 
Retail
10.0%
Internet
10.8%
Internet
9.3%
 
Oil & Energy
10.0%
Information Technology and Services
6.2%
Marketing and Advertising
4.5%
 
Food & Beverages
10.0%
Market Research
3.1%
Financial Services
3.3%
 
Other
45.0%
Other
29.2%
Other
22.9%
IBM Watson Customer Experience Analytics
Banking
15.0%
Telecommunications
10.0%
Retail
10.0%
Oil & Energy
10.0%
Food & Beverages
10.0%
Other
45.0%
UserIQ
Computer Software
36.9%
Marketing and Advertising
13.8%
Internet
10.8%
Information Technology and Services
6.2%
Market Research
3.1%
Other
29.2%
Gainsight
Computer Software
42.5%
Information Technology and Services
17.6%
Internet
9.3%
Marketing and Advertising
4.5%
Financial Services
3.3%
Other
22.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Best in class security, control, and re-use of insights that works for more than just design or marketing teams. Powerful for developers, product management, compliance, risk and many others.

Malori N.
Administrator in Information Technology and Services

UserIQ is excellent for In-App messaging and their team is willing to work with companies to assist with any issues and develop new features. Very excellent and has helped us approve our training attendance and customer communication overall.

Steven D.
Administrator in Computer Software

Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 User

I wish you had a feature for user flow tracking. I can't talk to every one of my customers so I want to be able to see how they are using my product on a daily basis. That way we could follow a users process as they interact with the website. Feel the...

G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

Best in class security, control, and re-use of insights that works for more than just design or marketing teams. Powerful for developers, product management, compliance, risk and many others.

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

UserIQ
Most Helpful Favorable Review
Malori N.
Administrator in Information Technology and Services

UserIQ is excellent for In-App messaging and their team is willing to work with companies to assist with any issues and develop new features. Very excellent and has helped us approve our training attendance and customer communication overall.

Most Helpful Critical Review
G2 User

I wish you had a feature for user flow tracking. I can't talk to every one of my customers so I want to be able to see how they are using my product on a daily basis. That way we could follow a users process as they interact with the website. Feel the...

Gainsight
Most Helpful Favorable Review
Steven D.
Administrator in Computer Software

Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...

Most Helpful Critical Review
G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

Screenshots

 
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Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

UserIQ
Gainsight
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