Compare IBM Watson Customer Experience Analytics, UserIQ, and ClientSuccess

Pricing

 
Free Trial
Free Trial
Free Trial Unavailable
IBM Watson Customer Experience Analytics
Free Trial
UserIQ
Free Trial
ClientSuccess
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.8
8.4
8.4
Ease of Use
Ease of Use
7.2
7.7
9.1
Ease of Setup
Ease of Setup
7.9
7.2
8.7
Ease of Admin
Ease of Admin
7.8
8.1
9.3
Quality of Support
Quality of Support
7.9
9.5
9.4
Ease of Doing Business With
Ease of Doing Business With
8.1
9.7
9.5
Product Direction (% positive)
Product Direction (% positive)
8.3
9.8
9.4
Meets Requirements
IBM Watson Customer Experience Analytics
7.8
UserIQ
8.4
ClientSuccess
8.4
Ease of Use
IBM Watson Customer Experience Analytics
7.2
UserIQ
7.7
ClientSuccess
9.1
Ease of Setup
IBM Watson Customer Experience Analytics
7.9
UserIQ
7.2
ClientSuccess
8.7
Ease of Admin
IBM Watson Customer Experience Analytics
7.8
UserIQ
8.1
ClientSuccess
9.3
Quality of Support
IBM Watson Customer Experience Analytics
7.9
UserIQ
9.5
ClientSuccess
9.4
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
UserIQ
9.7
ClientSuccess
9.5
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.3
UserIQ
9.8
ClientSuccess
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.0%
42.4%
65.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
48.5%
35.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
70.0%
9.1%
0%
IBM Watson Customer Experience Analytics
Small-Business
10.0%
Mid-Market
20.0%
Enterprise
70.0%
UserIQ
Small-Business
42.4%
Mid-Market
48.5%
Enterprise
9.1%
ClientSuccess
Small-Business
65.0%
Mid-Market
35.0%
Enterprise
0%

Reviewers' Industry

 
Banking
15.0%
Computer Software
36.4%
Computer Software
43.7%
 
Telecommunications
10.0%
Marketing and Advertising
13.6%
Information Technology and Services
12.6%
 
Retail
10.0%
Internet
10.6%
Marketing and Advertising
9.7%
 
Oil & Energy
10.0%
Information Technology and Services
6.1%
Internet
9.7%
 
Food & Beverages
10.0%
Real Estate
3.0%
Staffing and Recruiting
1.9%
 
Other
45.0%
Other
30.3%
Other
22.3%
IBM Watson Customer Experience Analytics
Banking
15.0%
Telecommunications
10.0%
Retail
10.0%
Oil & Energy
10.0%
Food & Beverages
10.0%
Other
45.0%
UserIQ
Computer Software
36.4%
Marketing and Advertising
13.6%
Internet
10.6%
Information Technology and Services
6.1%
Real Estate
3.0%
Other
30.3%
ClientSuccess
Computer Software
43.7%
Information Technology and Services
12.6%
Marketing and Advertising
9.7%
Internet
9.7%
Staffing and Recruiting
1.9%
Other
22.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Hemant D.
Industry Analyst / Tech Writer in Information Technology and Services

Customer entire journey analytics, Mindset analysis in cxa to discover your highly active customer. Drill down to each session to see customer level Replays.

Josh H.
Administrator in Computer Software

UserIQ provides focused insight into customer behavior and sentiment, while at the same time serving as a platform for building and delivering targeted in-app announcements, tips, and other messages.

Jason G.
Administrator in Computer Software

ClientSuccess provides a purpose-built app that covers the most essential needs of an end-to-end Customer Success Program. It is very easy to configure and simply using the product really helps educate our team on CS best practices. The concept of...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Administrator

I wish you had a feature for user flow tracking. I can't talk to every one of my customers so I want to be able to see how they are using my product on a daily basis. That way we could follow a users process as they interact with the website. Feel the...

Administrator in Computer Software

There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
Hemant D.
Industry Analyst / Tech Writer in Information Technology and Services

Customer entire journey analytics, Mindset analysis in cxa to discover your highly active customer. Drill down to each session to see customer level Replays.

Most Helpful Critical Review
Administrator in Staffing and Recruiting

Nothing I like the product very much and highly recommend

UserIQ
Most Helpful Favorable Review
Josh H.
Administrator in Computer Software

UserIQ provides focused insight into customer behavior and sentiment, while at the same time serving as a platform for building and delivering targeted in-app announcements, tips, and other messages.

Most Helpful Critical Review
Administrator

I wish you had a feature for user flow tracking. I can't talk to every one of my customers so I want to be able to see how they are using my product on a daily basis. That way we could follow a users process as they interact with the website. Feel the...

ClientSuccess
Most Helpful Favorable Review
Jason G.
Administrator in Computer Software

ClientSuccess provides a purpose-built app that covers the most essential needs of an end-to-end Customer Success Program. It is very easy to configure and simply using the product really helps educate our team on CS best practices. The concept of...

Most Helpful Critical Review
Administrator in Computer Software

There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...

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IBM Watson Customer Experience Analytics

Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

No videos provided
IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

UserIQ
ClientSuccess
No videos provided
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