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Compare IBM Watson Customer Experience Analytics vs UserIQ
See this
comparison of IBM Watson Customer Experience Analytics vs. UserIQ
based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 19 reviews. UserIQ rates 4.4/5 stars with 63 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial
IBM Watson Customer Experience Analytics
Free Trial
UserIQ
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.6
8.4
Ease of Use
Ease of Use
7.3
7.6
Ease of Setup
Ease of Setup
7.8
7.2
Ease of Admin
Ease of Admin
7.7
8.2
Quality of Support
Quality of Support
7.9
9.5
Ease of Doing Business With
Ease of Doing Business With
8.1
9.7
Product Direction (% positive)
Product Direction (% positive)
8.2
9.8
Meets Requirements
IBM Watson Customer Experience Analytics
7.6
UserIQ
8.4
Ease of Use
IBM Watson Customer Experience Analytics
7.3
UserIQ
7.6
Ease of Setup
IBM Watson Customer Experience Analytics
7.8
UserIQ
7.2
Ease of Admin
IBM Watson Customer Experience Analytics
7.7
UserIQ
8.2
Quality of Support
IBM Watson Customer Experience Analytics
7.9
UserIQ
9.5
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
UserIQ
9.7
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.2
UserIQ
9.8

Features

Metrics
Sessions - Digital Analytics
IBM Watson Customer Experience Analytics
8.3
UserIQ
8.8
Engagement
IBM Watson Customer Experience Analytics
7.9
UserIQ
8.9
Entry and Exit Pages
IBM Watson Customer Experience Analytics
7.2
UserIQ
8.3
Standard Event Tracking
IBM Watson Customer Experience Analytics
8.1
UserIQ
8.4
Custom Event Tracking
IBM Watson Customer Experience Analytics
6.9
UserIQ
8.3
Retention
IBM Watson Customer Experience Analytics
7.2
UserIQ
7.9
Return
IBM Watson Customer Experience Analytics
7.2
UserIQ
8.3
Conversions
IBM Watson Customer Experience Analytics
6.7
UserIQ
7.8
Funnels
IBM Watson Customer Experience Analytics
7.5
UserIQ
8.3
Reporting
Real-Time Reporting
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
8.2
Trending
IBM Watson Customer Experience Analytics
8.6
UserIQ
8.5
Retroactive Reporting
IBM Watson Customer Experience Analytics
8.3
UserIQ
7.7
Segmentation
IBM Watson Customer Experience Analytics
8.1
UserIQ
8.8
Mobile Reporting
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
7.7
Unification Across Devices
IBM Watson Customer Experience Analytics
8.0
UserIQ
6.3
Custom Reports and Dashboards
IBM Watson Customer Experience Analytics
6.7
UserIQ
8.1
Other
User Data
IBM Watson Customer Experience Analytics
7.1
UserIQ
8.8
Site Search Reporting
IBM Watson Customer Experience Analytics
6.4
UserIQ
8.1
Load Time Monitoring
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
8.3
Campaign Tracking
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
8.7
E-Commerce
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Promotional Messages
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
9.5
Administration Alerts
IBM Watson Customer Experience Analytics
6.9
UserIQ
9.3
Variation Testing
A/B Testing
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Conversion Goal
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Percentage of Traffic
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Confidence Level
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Multivariate Testing
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Split URL Testing
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Build
WYSIWYG Editor
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Landing Pages
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Reporting
Segmentation
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Reports and Dashboards
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
7.0
Mobile Optimization
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Personalization
Standard Targeting
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Custom Targeting
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Profile Storage Duration
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
In-Page Analytics
Click Reporting
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Heat Maps
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Session Replays
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Administration
Performance and Reliability
IBM Watson Customer Experience Analytics
6.9
UserIQ
8.2
User, Role, and Access Management
IBM Watson Customer Experience Analytics
7.1
UserIQ
9.5
API / Integrations
IBM Watson Customer Experience Analytics
5.8
UserIQ
8.0
QA Testing
IBM Watson Customer Experience Analytics
7.0
UserIQ
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
50.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
6.3%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
UserIQ
Small-Business
42.9%
Mid-Market
50.8%
Enterprise
6.3%

Reviewers' Industry

 
Retail
12.5%
Computer Software
36.5%
 
Food & Beverages
12.5%
Marketing and Advertising
17.6%
 
Banking
12.5%
Internet
14.1%
 
Staffing and Recruiting
8.3%
Information Technology and Services
7.1%
 
Oil & Energy
8.3%
Information Services
4.7%
 
Other
45.8%
Other
20.0%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
UserIQ
Computer Software
36.5%
Marketing and Advertising
17.6%
Internet
14.1%
Information Technology and Services
7.1%
Information Services
4.7%
Other
20.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Abhijit R.
Consultant

Integration is configurable and APIs are partner friendly. Caching the data and generating view is easy.

Raymond B.
User

-Feature adoption stats -Health score -Segments -Announcements -NPS Surveys

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 User in Computer Software

UserIQ is still evolving so of course there are a few bugs or hiccups along the way. However, I'm sure it will continue to grow and be a great product in the future.

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
Abhijit R.
Consultant

Integration is configurable and APIs are partner friendly. Caching the data and generating view is easy.

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

UserIQ
Most Helpful Favorable Review
Raymond B.
User

-Feature adoption stats -Health score -Segments -Announcements -NPS Surveys

Most Helpful Critical Review
G2 User in Computer Software

UserIQ is still evolving so of course there are a few bugs or hiccups along the way. However, I'm sure it will continue to grow and be a great product in the future.

Screenshots

 
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IBM Watson Customer Experience Analytics

Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

UserIQ
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