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Compare IBM Watson Customer Experience Analytics, Totango, and UserIQ

Pricing

 
Free Trial
Free Trial Unavailable
Free Trial
IBM Watson Customer Experience Analytics
Free Trial
Totango
Free Trial Unavailable
UserIQ
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.6
8.4
8.4
Ease of Use
Ease of Use
7.3
8.4
7.6
Ease of Setup
Ease of Setup
7.8
6.6
7.2
Ease of Admin
Ease of Admin
7.7
7.8
8.2
Quality of Support
Quality of Support
7.9
8.0
9.5
Ease of Doing Business With
Ease of Doing Business With
8.1
8.2
9.7
Product Direction (% positive)
Product Direction (% positive)
8.2
8.2
9.8
Meets Requirements
IBM Watson Customer Experience Analytics
7.6
Totango
8.4
UserIQ
8.4
Ease of Use
IBM Watson Customer Experience Analytics
7.3
Totango
8.4
UserIQ
7.6
Ease of Setup
IBM Watson Customer Experience Analytics
7.8
Totango
6.6
UserIQ
7.2
Ease of Admin
IBM Watson Customer Experience Analytics
7.7
Totango
7.8
UserIQ
8.2
Quality of Support
IBM Watson Customer Experience Analytics
7.9
Totango
8.0
UserIQ
9.5
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
Totango
8.2
UserIQ
9.7
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.2
Totango
8.2
UserIQ
9.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
25.5%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
55.3%
50.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
19.1%
6.3%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
Totango
Small-Business
25.5%
Mid-Market
55.3%
Enterprise
19.1%
UserIQ
Small-Business
42.9%
Mid-Market
50.8%
Enterprise
6.3%

Reviewers' Industry

 
Retail
12.5%
Computer Software
39.2%
Computer Software
36.5%
 
Food & Beverages
12.5%
Internet
21.7%
Marketing and Advertising
17.6%
 
Banking
12.5%
Information Technology and Services
20.3%
Internet
14.1%
 
Staffing and Recruiting
8.3%
Real Estate
2.8%
Information Technology and Services
7.1%
 
Oil & Energy
8.3%
Marketing and Advertising
2.8%
Information Services
4.7%
 
Other
45.8%
Other
13.3%
Other
20.0%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
Totango
Computer Software
39.2%
Internet
21.7%
Information Technology and Services
20.3%
Real Estate
2.8%
Marketing and Advertising
2.8%
Other
13.3%
UserIQ
Computer Software
36.5%
Marketing and Advertising
17.6%
Internet
14.1%
Information Technology and Services
7.1%
Information Services
4.7%
Other
20.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

What I like best is the concept of session replay.

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Dianna L.
Administrator in Computer Software

My favorite think about UserIQ is that I don't need to get a developer or graphic designer involved to send out our release notes, webinar notifications, and tool tips. We've setup our Themes and apply them to the notifications and tool tips we need. I can...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

G2 User

I wish you had a feature for user flow tracking. I can't talk to every one of my customers so I want to be able to see how they are using my product on a daily basis. That way we could follow a users process as they interact with the website. Feel the...

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

What I like best is the concept of session replay.

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Totango
Most Helpful Favorable Review
Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

UserIQ
Most Helpful Favorable Review
Dianna L.
Administrator in Computer Software

My favorite think about UserIQ is that I don't need to get a developer or graphic designer involved to send out our release notes, webinar notifications, and tool tips. We've setup our Themes and apply them to the notifications and tool tips we need. I can...

Most Helpful Critical Review
G2 User

I wish you had a feature for user flow tracking. I can't talk to every one of my customers so I want to be able to see how they are using my product on a daily basis. That way we could follow a users process as they interact with the website. Feel the...

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IBM Watson Customer Experience Analytics

Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Totango

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

UserIQ
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