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Compare IBM Watson Customer Experience Analytics, Tableau Desktop, and IBM Cognos Analytics

Pricing

 
Tableau Creator
$70
/ per user / per month / billed annually
Proof of Concept
1990.00
USD
 
Proof of concept
12,360.00
USD
 
Workgroup
23,880.00
USD
 
Workgroup
1990.00
USD
 
Standard
121,200.00
USD
 
Standard
10100.00
USD
 
Enterprise
239,400.00
USD
 
Enterprise
19950.00
USD
 
Hybrid Entitlement
 
Free Trial
Free Trial
Free Trial
IBM Watson Customer Experience Analytics
Free Trial
Tableau Desktop
Tableau Creator
$70/ per user / per month / billed annually
Free Trial
IBM Cognos Analytics
Proof of Concept
1990.00USD
Proof of concept
12,360.00USD
Workgroup
23,880.00USD
Workgroup
1990.00USD
Standard
121,200.00USD
Standard
10100.00USD
Enterprise
239,400.00USD
Enterprise
19950.00USD
Hybrid Entitlement
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.6
8.8
8.0
Ease of Use
Ease of Use
7.3
8.0
6.9
Ease of Setup
Ease of Setup
7.8
8.2
6.0
Ease of Admin
Ease of Admin
7.7
7.9
6.5
Quality of Support
Quality of Support
7.9
8.3
6.9
Ease of Doing Business With
Ease of Doing Business With
8.1
8.5
7.2
Product Direction (% positive)
Product Direction (% positive)
8.2
8.6
6.9
Meets Requirements
IBM Watson Customer Experience Analytics
7.6
Tableau Desktop
8.8
IBM Cognos Analytics
8.0
Ease of Use
IBM Watson Customer Experience Analytics
7.3
Tableau Desktop
8.0
IBM Cognos Analytics
6.9
Ease of Setup
IBM Watson Customer Experience Analytics
7.8
Tableau Desktop
8.2
IBM Cognos Analytics
6.0
Ease of Admin
IBM Watson Customer Experience Analytics
7.7
Tableau Desktop
7.9
IBM Cognos Analytics
6.5
Quality of Support
IBM Watson Customer Experience Analytics
7.9
Tableau Desktop
8.3
IBM Cognos Analytics
6.9
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
Tableau Desktop
8.5
IBM Cognos Analytics
7.2
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.2
Tableau Desktop
8.6
IBM Cognos Analytics
6.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
16.0%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
33.9%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
50.1%
77.4%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
Tableau Desktop
Small-Business
16.0%
Mid-Market
33.9%
Enterprise
50.1%
IBM Cognos Analytics
Small-Business
3.8%
Mid-Market
18.8%
Enterprise
77.4%

Reviewers' Industry

 
Retail
12.5%
Higher Education
10.7%
Insurance
9.3%
 
Food & Beverages
12.5%
Information Technology and Services
10.3%
Information Technology and Services
8.9%
 
Banking
12.5%
Hospital & Health Care
6.1%
Financial Services
7.6%
 
Staffing and Recruiting
8.3%
Marketing and Advertising
6.0%
Higher Education
6.8%
 
Oil & Energy
8.3%
Internet
5.4%
Banking
5.9%
 
Other
45.8%
Other
61.5%
Other
61.6%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
Tableau Desktop
Higher Education
10.7%
Information Technology and Services
10.3%
Hospital & Health Care
6.1%
Marketing and Advertising
6.0%
Internet
5.4%
Other
61.5%
IBM Cognos Analytics
Insurance
9.3%
Information Technology and Services
8.9%
Financial Services
7.6%
Higher Education
6.8%
Banking
5.9%
Other
61.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

What I like best is the concept of session replay.

Jeff B.
User in Retail

Tableau enables users the ability build data visualizations in the matter of minutes without requiring technical report development knowledge. In my opinion, the top 5 best qualities: 1. Drag and drop functionality is easy for any user to...

G2 User in Higher Education

Cognos is a powerful BI tool. It has been set up to be integrated with several of our existing databases to allow us one interface to pull data on demand, or send scheduled reports to university stakeholders. It has just enough needed to make the menus and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Kimiko T.
User in Real Estate

Needs an updated UI and better data connection process

J Reese K.
User in Real Estate

If your turnover is high or if there is not enough specialists on hand to REALLY train it well, its a lost value. The learning curve is steep and it really depends on your base level item level data and input. Can you trust what it is telling you?

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

What I like best is the concept of session replay.

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Tableau Desktop
Most Helpful Favorable Review
Jeff B.
User in Retail

Tableau enables users the ability build data visualizations in the matter of minutes without requiring technical report development knowledge. In my opinion, the top 5 best qualities: 1. Drag and drop functionality is easy for any user to...

Most Helpful Critical Review
Kimiko T.
User in Real Estate

Needs an updated UI and better data connection process

IBM Cognos Analytics
Most Helpful Favorable Review
G2 User in Higher Education

Cognos is a powerful BI tool. It has been set up to be integrated with several of our existing databases to allow us one interface to pull data on demand, or send scheduled reports to university stakeholders. It has just enough needed to make the menus and...

Most Helpful Critical Review
J Reese K.
User in Real Estate

If your turnover is high or if there is not enough specialists on hand to REALLY train it well, its a lost value. The learning curve is steep and it really depends on your base level item level data and input. Can you trust what it is telling you?

Screenshots

 
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IBM Watson Customer Experience Analytics
IBM Cognos Analytics

Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

No videos provided

Video 1: IBM Cognos Analytics: Overview with Customer Testimonials

Video 2: Cognos Analytics Overview - This video presents an introduction to Cognos capabilities and illustrates the User Interface for each.

Video 3: That's Right -- Cognos Analytics is on Cloud.
IBM Cognos Analytics has traditionally been an on-prem software, but recently, we've started to expand and allow you to use the same capabilities both on-prem and on Cloud

Video 4: Data to Dashboards

Video 5: Data Preparation and Modeling

IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Tableau Desktop
No videos provided
IBM Cognos Analytics

Video 1: IBM Cognos Analytics: Overview with Customer Testimonials

Video 2: Cognos Analytics Overview - This video presents an introduction to Cognos capabilities and illustrates the User Interface for each.

Video 3: That's Right -- Cognos Analytics is on Cloud.
IBM Cognos Analytics has traditionally been an on-prem software, but recently, we've started to expand and allow you to use the same capabilities both on-prem and on Cloud

Video 4: Data to Dashboards

Video 5: Data Preparation and Modeling

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