Compare IBM Watson Customer Experience Analytics vs Tableau Desktop

See this
comparison of IBM Watson Customer Experience Analytics vs. Tableau Desktop
based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 20 reviews. Tableau Desktop rates 4.4/5 stars with 601 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Tableau Creator
$70
/ per user / per month / billed annually
 
Free Trial
Free Trial
IBM Watson Customer Experience Analytics
Free Trial
Tableau Desktop
Tableau Creator
$70/ per user / per month / billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.8
8.7
Ease of Use
Ease of Use
7.2
8.0
Ease of Setup
Ease of Setup
7.9
8.2
Ease of Admin
Ease of Admin
7.8
7.9
Quality of Support
Quality of Support
7.9
8.3
Ease of Doing Business With
Ease of Doing Business With
8.1
8.4
Product Direction (% positive)
Product Direction (% positive)
8.3
8.6
Meets Requirements
IBM Watson Customer Experience Analytics
7.8
Tableau Desktop
8.7
Ease of Use
IBM Watson Customer Experience Analytics
7.2
Tableau Desktop
8.0
Ease of Setup
IBM Watson Customer Experience Analytics
7.9
Tableau Desktop
8.2
Ease of Admin
IBM Watson Customer Experience Analytics
7.8
Tableau Desktop
7.9
Quality of Support
IBM Watson Customer Experience Analytics
7.9
Tableau Desktop
8.3
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
Tableau Desktop
8.4
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.3
Tableau Desktop
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.0%
15.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
33.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
70.0%
50.6%
IBM Watson Customer Experience Analytics
Small-Business
10.0%
Mid-Market
20.0%
Enterprise
70.0%
Tableau Desktop
Small-Business
15.7%
Mid-Market
33.7%
Enterprise
50.6%

Reviewers' Industry

 
Retail
12.0%
Information Technology and Services
10.6%
 
Food & Beverages
12.0%
Higher Education
10.6%
 
Banking
12.0%
Hospital & Health Care
6.2%
 
Telecommunications
8.0%
Marketing and Advertising
5.9%
 
Staffing and Recruiting
8.0%
Internet
5.3%
 
Other
48.0%
Other
61.6%
IBM Watson Customer Experience Analytics
Retail
12.0%
Food & Beverages
12.0%
Banking
12.0%
Telecommunications
8.0%
Staffing and Recruiting
8.0%
Other
48.0%
Tableau Desktop
Information Technology and Services
10.6%
Higher Education
10.6%
Hospital & Health Care
6.2%
Marketing and Advertising
5.9%
Internet
5.3%
Other
61.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

it gives an insight of the customer experience and also easily understand what the customer is experiencing

Jeff B.
User in Retail

Tableau enables users the ability build data visualizations in the matter of minutes without requiring technical report development knowledge. In my opinion, the top 5 best qualities: 1. Drag and drop functionality is easy for any user to...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Kimiko T.
User in Real Estate

Needs an updated UI and better data connection process

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

it gives an insight of the customer experience and also easily understand what the customer is experiencing

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Tableau Desktop
Most Helpful Favorable Review
Jeff B.
User in Retail

Tableau enables users the ability build data visualizations in the matter of minutes without requiring technical report development knowledge. In my opinion, the top 5 best qualities: 1. Drag and drop functionality is easy for any user to...

Most Helpful Critical Review
Kimiko T.
User in Real Estate

Needs an updated UI and better data connection process

Screenshots

 
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IBM Watson Customer Experience Analytics

Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

No videos provided
IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Tableau Desktop
No videos provided

Downloads

Tableau Desktop
No downloads provided
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