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Compare IBM Watson Customer Experience Analytics, StatCounter, and Mixpanel

Pricing

 
From $5/month
$0-$399
per month
 
Free Trial
Free Trial Unavailable
Free Trial
IBM Watson Customer Experience Analytics
Free Trial
StatCounter
From $5/month
$0-$399per month
Free Trial Unavailable
Mixpanel
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.6
8.7
8.2
Ease of Use
Ease of Use
7.3
9.0
7.7
Ease of Setup
Ease of Setup
7.8
8.6
7.0
Ease of Admin
Ease of Admin
7.7
8.9
7.6
Quality of Support
Quality of Support
7.9
8.3
7.8
Ease of Doing Business With
Ease of Doing Business With
8.1
9.2
8.1
Product Direction (% positive)
Product Direction (% positive)
8.2
8.0
6.8
Meets Requirements
IBM Watson Customer Experience Analytics
7.6
StatCounter
8.7
Mixpanel
8.2
Ease of Use
IBM Watson Customer Experience Analytics
7.3
StatCounter
9.0
Mixpanel
7.7
Ease of Setup
IBM Watson Customer Experience Analytics
7.8
StatCounter
8.6
Mixpanel
7.0
Ease of Admin
IBM Watson Customer Experience Analytics
7.7
StatCounter
8.9
Mixpanel
7.6
Quality of Support
IBM Watson Customer Experience Analytics
7.9
StatCounter
8.3
Mixpanel
7.8
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
StatCounter
9.2
Mixpanel
8.1
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.2
StatCounter
8.0
Mixpanel
6.8

Features

Metrics
Sessions - Digital Analytics
IBM Watson Customer Experience Analytics
8.3
StatCounter
8.8
Mixpanel
8.6
Engagement
IBM Watson Customer Experience Analytics
7.9
StatCounter
8.0
Mixpanel
8.5
Entry and Exit Pages
IBM Watson Customer Experience Analytics
7.2
StatCounter
9.1
Mixpanel
7.8
Standard Event Tracking
IBM Watson Customer Experience Analytics
8.1
StatCounter
8.4
Mixpanel
8.6
Custom Event Tracking
IBM Watson Customer Experience Analytics
6.9
StatCounter
8.0
Mixpanel
8.6
Retention
IBM Watson Customer Experience Analytics
7.2
StatCounter
8.2
Mixpanel
7.9
Return
IBM Watson Customer Experience Analytics
7.2
StatCounter
8.2
Mixpanel
8.0
Conversions
IBM Watson Customer Experience Analytics
6.7
StatCounter
7.7
Mixpanel
8.4
Funnels
IBM Watson Customer Experience Analytics
7.5
StatCounter
7.3
Mixpanel
8.8
Reporting
Real-Time Reporting
IBM Watson Customer Experience Analytics
Not enough data available
StatCounter
8.2
Mixpanel
8.4
Trending
IBM Watson Customer Experience Analytics
8.6
StatCounter
8.0
Mixpanel
8.1
Retroactive Reporting
IBM Watson Customer Experience Analytics
8.3
StatCounter
8.2
Mixpanel
7.8
Segmentation
IBM Watson Customer Experience Analytics
8.1
StatCounter
7.4
Mixpanel
8.4
Mobile Reporting
IBM Watson Customer Experience Analytics
Not enough data available
StatCounter
7.9
Mixpanel
7.8
Unification Across Devices
IBM Watson Customer Experience Analytics
8.0
StatCounter
7.8
Mixpanel
7.4
Custom Reports and Dashboards
IBM Watson Customer Experience Analytics
6.7
StatCounter
8.3
Mixpanel
7.5
Other
User Data
IBM Watson Customer Experience Analytics
7.1
StatCounter
8.3
Mixpanel
8.3
Site Search Reporting
IBM Watson Customer Experience Analytics
6.4
StatCounter
7.9
Mixpanel
7.5
Load Time Monitoring
IBM Watson Customer Experience Analytics
Not enough data available
StatCounter
7.5
Mixpanel
7.2
Campaign Tracking
IBM Watson Customer Experience Analytics
Not enough data available
StatCounter
7.5
Mixpanel
7.8
E-Commerce
IBM Watson Customer Experience Analytics
Not enough data available
StatCounter
7.5
Mixpanel
7.2
Promotional Messages
IBM Watson Customer Experience Analytics
Not enough data available
StatCounter
7.6
Mixpanel
7.4
Administration Alerts
IBM Watson Customer Experience Analytics
6.9
StatCounter
8.1
Mixpanel
7.6
Administration
Performance and Reliability
IBM Watson Customer Experience Analytics
6.9
StatCounter
8.7
Mixpanel
8.2
User, Role, and Access Management
IBM Watson Customer Experience Analytics
7.1
StatCounter
8.7
Mixpanel
8.0
API / Integrations
IBM Watson Customer Experience Analytics
5.8
StatCounter
7.7
Mixpanel
7.9
QA Testing
IBM Watson Customer Experience Analytics
7.0
StatCounter
8.0
Mixpanel
7.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
62.5%
64.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
25.0%
31.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
12.5%
4.6%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
StatCounter
Small-Business
62.5%
Mid-Market
25.0%
Enterprise
12.5%
Mixpanel
Small-Business
64.4%
Mid-Market
31.0%
Enterprise
4.6%

Reviewers' Industry

 
Retail
12.5%
Marketing and Advertising
19.4%
Computer Software
25.7%
 
Food & Beverages
12.5%
Internet
8.2%
Internet
18.7%
 
Banking
12.5%
Writing and Editing
6.1%
Information Technology and Services
14.3%
 
Staffing and Recruiting
8.3%
Information Technology and Services
6.1%
Marketing and Advertising
7.0%
 
Oil & Energy
8.3%
Higher Education
5.1%
Financial Services
7.0%
 
Other
45.8%
Other
55.1%
Other
27.3%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
StatCounter
Marketing and Advertising
19.4%
Internet
8.2%
Writing and Editing
6.1%
Information Technology and Services
6.1%
Higher Education
5.1%
Other
55.1%
Mixpanel
Computer Software
25.7%
Internet
18.7%
Information Technology and Services
14.3%
Marketing and Advertising
7.0%
Financial Services
7.0%
Other
27.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

Jagadeesh M.
Administrator in Marketing and Advertising

I've been using Statcounter from it's earlier days in fact even before Google Analytics (formerly Urchin). The tool is one of my favorite when it comes to IP based clicks tracking and as well the graphs are really cool for easy understanding.

Erich R.
Administrator in Internet

We've used Mixpanel a number of times to implement site analytics. It's incredibly easy to setup and get running. A great way to breakdown your analytics data from your site. Great dashboards, great reporting, and it's relatively cost efficient.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 User in Retail

Not robust enough to do advanced analytics like correlation, funnel analysis and segmentation. Appears to be more of a log based solution historically and less of a typical javascript based tracking. So, difficult to trust data accuracy fully. Support and...

Dominic B.
User in Information Technology and Services

MixPanel separates event tracking and people tracking. This makes reporting difficult at times. Also, there is no "clean and easy" dashboard look as KISS Metrics offers.

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

StatCounter
Most Helpful Favorable Review
Jagadeesh M.
Administrator in Marketing and Advertising

I've been using Statcounter from it's earlier days in fact even before Google Analytics (formerly Urchin). The tool is one of my favorite when it comes to IP based clicks tracking and as well the graphs are really cool for easy understanding.

Most Helpful Critical Review
G2 User in Retail

Not robust enough to do advanced analytics like correlation, funnel analysis and segmentation. Appears to be more of a log based solution historically and less of a typical javascript based tracking. So, difficult to trust data accuracy fully. Support and...

Mixpanel
Most Helpful Favorable Review
Erich R.
Administrator in Internet

We've used Mixpanel a number of times to implement site analytics. It's incredibly easy to setup and get running. A great way to breakdown your analytics data from your site. Great dashboards, great reporting, and it's relatively cost efficient.

Most Helpful Critical Review
Dominic B.
User in Information Technology and Services

MixPanel separates event tracking and people tracking. This makes reporting difficult at times. Also, there is no "clean and easy" dashboard look as KISS Metrics offers.

Screenshots

 
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IBM Watson Customer Experience Analytics

Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

No videos provided

Mixpanel is helping the world learn from its data by translating user behavior into actionable knowledge. As the leading user analytics platform, Mixpanel tracks interactions to surface information that provides valuable insights which enable businesses to make smarter decisions, break down knowledge silos and drive data-informed innovation.

IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

StatCounter
No videos provided
Mixpanel

Mixpanel is helping the world learn from its data by translating user behavior into actionable knowledge. As the leading user analytics platform, Mixpanel tracks interactions to surface information that provides valuable insights which enable businesses to make smarter decisions, break down knowledge silos and drive data-informed innovation.

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