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Compare IBM Watson Customer Experience Analytics, StatCounter, and Matomo (Formerly Piwik)

Pricing

 
From $5/month
$0-$399
per month
Cloud Essential
9USD / month
Free trial available on Matomo.org website.
 
Cloud Business
29USD / month
Free trial available on Matomo.org website.
 
Cloud Enterprise
Contact us
Free trial available on Matomo.org website.
 
On-Premise
FREE download
 
Free Trial
Free Trial Unavailable
Free Trial
IBM Watson Customer Experience Analytics
Free Trial
StatCounter
From $5/month
$0-$399per month
Free Trial Unavailable
Matomo (Formerly Piwik)
Cloud Essential
9USD / monthFree trial available on Matomo.org website.
Cloud Business
29USD / monthFree trial available on Matomo.org website.
Cloud Enterprise
Contact usFree trial available on Matomo.org website.
On-Premise
FREE download
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.6
8.6
8.4
Ease of Use
Ease of Use
7.3
9.0
7.9
Ease of Setup
Ease of Setup
7.8
8.6
7.4
Ease of Admin
Ease of Admin
7.7
8.9
7.4
Quality of Support
Quality of Support
7.9
8.2
7.5
Ease of Doing Business With
Ease of Doing Business With
8.1
9.2
8.2
Product Direction (% positive)
Product Direction (% positive)
8.2
7.9
8.1
Meets Requirements
IBM Watson Customer Experience Analytics
7.6
StatCounter
8.6
Matomo (Formerly Piwik)
8.4
Ease of Use
IBM Watson Customer Experience Analytics
7.3
StatCounter
9.0
Matomo (Formerly Piwik)
7.9
Ease of Setup
IBM Watson Customer Experience Analytics
7.8
StatCounter
8.6
Matomo (Formerly Piwik)
7.4
Ease of Admin
IBM Watson Customer Experience Analytics
7.7
StatCounter
8.9
Matomo (Formerly Piwik)
7.4
Quality of Support
IBM Watson Customer Experience Analytics
7.9
StatCounter
8.2
Matomo (Formerly Piwik)
7.5
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
StatCounter
9.2
Matomo (Formerly Piwik)
8.2
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.2
StatCounter
7.9
Matomo (Formerly Piwik)
8.1

Features

Metrics
Sessions - Digital Analytics
IBM Watson Customer Experience Analytics
8.3
StatCounter
8.8
Matomo (Formerly Piwik)
8.5
Engagement
IBM Watson Customer Experience Analytics
7.9
StatCounter
8.0
Matomo (Formerly Piwik)
8.3
Entry and Exit Pages
IBM Watson Customer Experience Analytics
7.2
StatCounter
9.1
Matomo (Formerly Piwik)
8.6
Standard Event Tracking
IBM Watson Customer Experience Analytics
8.1
StatCounter
8.4
Matomo (Formerly Piwik)
8.4
Custom Event Tracking
IBM Watson Customer Experience Analytics
6.9
StatCounter
8.0
Matomo (Formerly Piwik)
8.0
Retention
IBM Watson Customer Experience Analytics
7.2
StatCounter
8.1
Matomo (Formerly Piwik)
8.0
Return
IBM Watson Customer Experience Analytics
7.2
StatCounter
8.2
Matomo (Formerly Piwik)
8.0
Conversions
IBM Watson Customer Experience Analytics
6.7
StatCounter
7.6
Matomo (Formerly Piwik)
7.8
Funnels
IBM Watson Customer Experience Analytics
7.5
StatCounter
7.2
Matomo (Formerly Piwik)
7.4
Reporting
Real-Time Reporting
IBM Watson Customer Experience Analytics
Not enough data available
StatCounter
8.2
Matomo (Formerly Piwik)
8.2
Trending
IBM Watson Customer Experience Analytics
8.6
StatCounter
7.9
Matomo (Formerly Piwik)
8.2
Retroactive Reporting
IBM Watson Customer Experience Analytics
8.3
StatCounter
8.1
Matomo (Formerly Piwik)
8.2
Segmentation
IBM Watson Customer Experience Analytics
8.1
StatCounter
7.2
Matomo (Formerly Piwik)
7.6
Mobile Reporting
IBM Watson Customer Experience Analytics
Not enough data available
StatCounter
7.8
Matomo (Formerly Piwik)
8.3
Unification Across Devices
IBM Watson Customer Experience Analytics
8.0
StatCounter
7.7
Matomo (Formerly Piwik)
7.9
Custom Reports and Dashboards
IBM Watson Customer Experience Analytics
6.7
StatCounter
8.2
Matomo (Formerly Piwik)
8.2
Other
User Data
IBM Watson Customer Experience Analytics
7.1
StatCounter
8.2
Matomo (Formerly Piwik)
8.4
Site Search Reporting
IBM Watson Customer Experience Analytics
6.4
StatCounter
7.8
Matomo (Formerly Piwik)
8.5
Load Time Monitoring
IBM Watson Customer Experience Analytics
Not enough data available
StatCounter
7.5
Matomo (Formerly Piwik)
7.8
Campaign Tracking
IBM Watson Customer Experience Analytics
Not enough data available
StatCounter
7.4
Matomo (Formerly Piwik)
8.2
E-Commerce
IBM Watson Customer Experience Analytics
Not enough data available
StatCounter
7.4
Matomo (Formerly Piwik)
7.8
Promotional Messages
IBM Watson Customer Experience Analytics
Not enough data available
StatCounter
7.5
Matomo (Formerly Piwik)
7.4
Administration Alerts
IBM Watson Customer Experience Analytics
6.9
StatCounter
8.0
Matomo (Formerly Piwik)
8.3
Administration
Performance and Reliability
IBM Watson Customer Experience Analytics
6.9
StatCounter
8.6
Matomo (Formerly Piwik)
8.7
User, Role, and Access Management
IBM Watson Customer Experience Analytics
7.1
StatCounter
8.7
Matomo (Formerly Piwik)
8.8
API / Integrations
IBM Watson Customer Experience Analytics
5.8
StatCounter
7.6
Matomo (Formerly Piwik)
8.4
QA Testing
IBM Watson Customer Experience Analytics
7.0
StatCounter
7.9
Matomo (Formerly Piwik)
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
63.6%
50.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
23.4%
32.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
13.0%
17.0%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
StatCounter
Small-Business
63.6%
Mid-Market
23.4%
Enterprise
13.0%
Matomo (Formerly Piwik)
Small-Business
50.9%
Mid-Market
32.1%
Enterprise
17.0%

Reviewers' Industry

 
Retail
12.5%
Marketing and Advertising
20.0%
Marketing and Advertising
21.2%
 
Food & Beverages
12.5%
Internet
8.4%
Internet
12.1%
 
Banking
12.5%
Writing and Editing
6.3%
Information Technology and Services
10.6%
 
Staffing and Recruiting
8.3%
Information Technology and Services
6.3%
Computer Software
9.1%
 
Oil & Energy
8.3%
Higher Education
5.3%
Retail
6.1%
 
Other
45.8%
Other
53.7%
Other
40.9%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
StatCounter
Marketing and Advertising
20.0%
Internet
8.4%
Writing and Editing
6.3%
Information Technology and Services
6.3%
Higher Education
5.3%
Other
53.7%
Matomo (Formerly Piwik)
Marketing and Advertising
21.2%
Internet
12.1%
Information Technology and Services
10.6%
Computer Software
9.1%
Retail
6.1%
Other
40.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

G2 User in Entertainment

We can keep track of our customers and where they come from. We like thats we can keep track of our customers and where we could improve on.

Brad J.
Consultant in Computer Software

Piwik is a great alternative to Google Analytics if you need something to run on your own servers. It also helps to analyze traffic more closely by turning on features to track ip addresses. This allows for closer analysis of activity on your website. I...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 User in Retail

Not robust enough to do advanced analytics like correlation, funnel analysis and segmentation. Appears to be more of a log based solution historically and less of a typical javascript based tracking. So, difficult to trust data accuracy fully. Support and...

G2 User in Marketing and Advertising

Loading times within the platform are painstakingly slow, especially when selecting larger date ranges. Comparison tools are not readily available, and attribution with secondary dimensions are largely disorganized or not available.

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

StatCounter
Most Helpful Favorable Review
G2 User in Entertainment

We can keep track of our customers and where they come from. We like thats we can keep track of our customers and where we could improve on.

Most Helpful Critical Review
G2 User in Retail

Not robust enough to do advanced analytics like correlation, funnel analysis and segmentation. Appears to be more of a log based solution historically and less of a typical javascript based tracking. So, difficult to trust data accuracy fully. Support and...

Matomo (Formerly Piwik)
Most Helpful Favorable Review
Brad J.
Consultant in Computer Software

Piwik is a great alternative to Google Analytics if you need something to run on your own servers. It also helps to analyze traffic more closely by turning on features to track ip addresses. This allows for closer analysis of activity on your website. I...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Loading times within the platform are painstakingly slow, especially when selecting larger date ranges. Comparison tools are not readily available, and attribution with secondary dimensions are largely disorganized or not available.

Screenshots

 
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IBM Watson Customer Experience Analytics

Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

No videos providedNo videos provided
IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

StatCounter
No videos provided
Matomo (Formerly Piwik)
No videos provided

Downloads

StatCounter
No downloads provided
Matomo (Formerly Piwik)
No downloads provided
Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsRequest More InformationRequest More InformationAsk Matomo (formerly Piwik) a QuestionContact Matomo (formerly Piwik)