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Compare IBM Watson Customer Experience Analytics, StatCounter, and GoSquared

Pricing

 
From $5/month
$0-$399
per month
Plans start at
Free
 
Free Trial
Free Trial Unavailable
Free Trial
IBM Watson Customer Experience Analytics
Free Trial
StatCounter
From $5/month
$0-$399per month
Free Trial Unavailable
GoSquared
Plans start at
Free
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.6
8.6
9.0
Ease of Use
Ease of Use
7.3
9.0
9.1
Ease of Setup
Ease of Setup
7.8
8.6
9.6
Ease of Admin
Ease of Admin
7.7
8.9
8.8
Quality of Support
Quality of Support
7.9
8.2
9.3
Ease of Doing Business With
Ease of Doing Business With
8.1
9.2
9.1
Product Direction (% positive)
Product Direction (% positive)
8.2
7.9
9.3
Meets Requirements
IBM Watson Customer Experience Analytics
7.6
StatCounter
8.6
GoSquared
9.0
Ease of Use
IBM Watson Customer Experience Analytics
7.3
StatCounter
9.0
GoSquared
9.1
Ease of Setup
IBM Watson Customer Experience Analytics
7.8
StatCounter
8.6
GoSquared
9.6
Ease of Admin
IBM Watson Customer Experience Analytics
7.7
StatCounter
8.9
GoSquared
8.8
Quality of Support
IBM Watson Customer Experience Analytics
7.9
StatCounter
8.2
GoSquared
9.3
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
StatCounter
9.2
GoSquared
9.1
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.2
StatCounter
7.9
GoSquared
9.3

Features

Metrics
Sessions - Digital Analytics
IBM Watson Customer Experience Analytics
8.3
StatCounter
8.8
GoSquared
9.1
Engagement
IBM Watson Customer Experience Analytics
7.9
StatCounter
8.0
GoSquared
8.9
Entry and Exit Pages
IBM Watson Customer Experience Analytics
7.2
StatCounter
9.1
GoSquared
8.4
Standard Event Tracking
IBM Watson Customer Experience Analytics
8.1
StatCounter
8.4
GoSquared
8.6
Custom Event Tracking
IBM Watson Customer Experience Analytics
6.9
StatCounter
8.0
GoSquared
8.6
Retention
IBM Watson Customer Experience Analytics
7.2
StatCounter
8.1
GoSquared
9.1
Return
IBM Watson Customer Experience Analytics
7.2
StatCounter
8.2
GoSquared
Not enough data available
Conversions
IBM Watson Customer Experience Analytics
6.7
StatCounter
7.6
GoSquared
9.1
Funnels
IBM Watson Customer Experience Analytics
7.5
StatCounter
7.2
GoSquared
Not enough data available
Reporting
Real-Time Reporting
IBM Watson Customer Experience Analytics
Not enough data available
StatCounter
8.2
GoSquared
9.4
Trending
IBM Watson Customer Experience Analytics
8.6
StatCounter
7.9
GoSquared
8.8
Retroactive Reporting
IBM Watson Customer Experience Analytics
8.3
StatCounter
8.1
GoSquared
8.6
Segmentation
IBM Watson Customer Experience Analytics
8.1
StatCounter
7.3
GoSquared
8.6
Mobile Reporting
IBM Watson Customer Experience Analytics
Not enough data available
StatCounter
7.9
GoSquared
8.4
Unification Across Devices
IBM Watson Customer Experience Analytics
8.0
StatCounter
7.7
GoSquared
8.8
Custom Reports and Dashboards
IBM Watson Customer Experience Analytics
6.7
StatCounter
8.3
GoSquared
8.9
Other
User Data
IBM Watson Customer Experience Analytics
7.1
StatCounter
8.2
GoSquared
8.3
Site Search Reporting
IBM Watson Customer Experience Analytics
6.4
StatCounter
7.8
GoSquared
Not enough data available
Load Time Monitoring
IBM Watson Customer Experience Analytics
Not enough data available
StatCounter
7.5
GoSquared
Not enough data available
Campaign Tracking
IBM Watson Customer Experience Analytics
Not enough data available
StatCounter
7.4
GoSquared
8.8
E-Commerce
IBM Watson Customer Experience Analytics
Not enough data available
StatCounter
7.4
GoSquared
9.1
Promotional Messages
IBM Watson Customer Experience Analytics
Not enough data available
StatCounter
7.5
GoSquared
8.7
Administration Alerts
IBM Watson Customer Experience Analytics
6.9
StatCounter
8.1
GoSquared
8.5
Administration
Performance and Reliability
IBM Watson Customer Experience Analytics
6.9
StatCounter
8.6
GoSquared
9.1
User, Role, and Access Management
IBM Watson Customer Experience Analytics
7.1
StatCounter
8.7
GoSquared
8.5
API / Integrations
IBM Watson Customer Experience Analytics
5.8
StatCounter
7.7
GoSquared
8.9
QA Testing
IBM Watson Customer Experience Analytics
7.0
StatCounter
8.0
GoSquared
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
63.3%
45.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
24.1%
32.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
12.7%
21.7%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
StatCounter
Small-Business
63.3%
Mid-Market
24.1%
Enterprise
12.7%
GoSquared
Small-Business
45.7%
Mid-Market
32.6%
Enterprise
21.7%

Reviewers' Industry

 
Retail
12.5%
Marketing and Advertising
19.6%
Marketing and Advertising
13.0%
 
Food & Beverages
12.5%
Internet
8.2%
Information Technology and Services
7.4%
 
Banking
12.5%
Writing and Editing
6.2%
Health, Wellness and Fitness
7.4%
 
Staffing and Recruiting
8.3%
Information Technology and Services
6.2%
Financial Services
5.6%
 
Oil & Energy
8.3%
Higher Education
5.2%
Entertainment
5.6%
 
Other
45.8%
Other
54.6%
Other
61.1%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
StatCounter
Marketing and Advertising
19.6%
Internet
8.2%
Writing and Editing
6.2%
Information Technology and Services
6.2%
Higher Education
5.2%
Other
54.6%
GoSquared
Marketing and Advertising
13.0%
Information Technology and Services
7.4%
Health, Wellness and Fitness
7.4%
Financial Services
5.6%
Entertainment
5.6%
Other
61.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

ability to gain business insights through data

Thiago P.
Administrator

The ability to capture every single action the users are taking in my websites. It is really important to me to identify where the user is coming from and what kind of device they are using when they are accessing my website. StatCounter is perfect for that.

Matthew N.
Consultant in Internet

I like GoSquared because of its no-nonsense approach to real time web analytics. It's easy implementation and customisation options made it an easy choice for me. Add to that a team of super enthusiastic people working behind the scenes and you have got a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 User in Retail

Not robust enough to do advanced analytics like correlation, funnel analysis and segmentation. Appears to be more of a log based solution historically and less of a typical javascript based tracking. So, difficult to trust data accuracy fully. Support and...

Brittany W.
Administrator in Education Management

I don't like how the dashboard is a little confusing on the website. It's easier to read than Google analytics, but still takes some time to figure out how to navigate.

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

ability to gain business insights through data

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

StatCounter
Most Helpful Favorable Review
Thiago P.
Administrator

The ability to capture every single action the users are taking in my websites. It is really important to me to identify where the user is coming from and what kind of device they are using when they are accessing my website. StatCounter is perfect for that.

Most Helpful Critical Review
G2 User in Retail

Not robust enough to do advanced analytics like correlation, funnel analysis and segmentation. Appears to be more of a log based solution historically and less of a typical javascript based tracking. So, difficult to trust data accuracy fully. Support and...

GoSquared
Most Helpful Favorable Review
Matthew N.
Consultant in Internet

I like GoSquared because of its no-nonsense approach to real time web analytics. It's easy implementation and customisation options made it an easy choice for me. Add to that a team of super enthusiastic people working behind the scenes and you have got a...

Most Helpful Critical Review
Brittany W.
Administrator in Education Management

I don't like how the dashboard is a little confusing on the website. It's easier to read than Google analytics, but still takes some time to figure out how to navigate.

Screenshots

 
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IBM Watson Customer Experience Analytics

Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

No videos providedNo videos provided
IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

StatCounter
No videos provided
GoSquared
No videos provided

Downloads

StatCounter
No downloads provided
GoSquared
No downloads provided
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