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Compare IBM Watson Customer Experience Analytics, StatCounter, and Google Analytics

Pricing

 
From $5/month
$0-$399
per month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
IBM Watson Customer Experience Analytics
Free Trial
StatCounter
From $5/month
$0-$399per month
Free Trial Unavailable
Google Analytics
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.6
8.7
9.0
Ease of Use
Ease of Use
7.3
9.0
7.6
Ease of Setup
Ease of Setup
7.8
8.6
7.8
Ease of Admin
Ease of Admin
7.7
8.9
8.1
Quality of Support
Quality of Support
7.9
8.3
7.3
Ease of Doing Business With
Ease of Doing Business With
8.1
9.2
8.2
Product Direction (% positive)
Product Direction (% positive)
8.2
7.9
8.4
Meets Requirements
IBM Watson Customer Experience Analytics
7.6
StatCounter
8.7
Google Analytics
9.0
Ease of Use
IBM Watson Customer Experience Analytics
7.3
StatCounter
9.0
Google Analytics
7.6
Ease of Setup
IBM Watson Customer Experience Analytics
7.8
StatCounter
8.6
Google Analytics
7.8
Ease of Admin
IBM Watson Customer Experience Analytics
7.7
StatCounter
8.9
Google Analytics
8.1
Quality of Support
IBM Watson Customer Experience Analytics
7.9
StatCounter
8.3
Google Analytics
7.3
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
StatCounter
9.2
Google Analytics
8.2
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.2
StatCounter
7.9
Google Analytics
8.4

Features

Metrics
Sessions - Digital Analytics
IBM Watson Customer Experience Analytics
8.3
StatCounter
8.8
Google Analytics
9.0
Engagement
IBM Watson Customer Experience Analytics
7.9
StatCounter
8.0
Google Analytics
8.7
Entry and Exit Pages
IBM Watson Customer Experience Analytics
7.2
StatCounter
9.1
Google Analytics
8.7
Standard Event Tracking
IBM Watson Customer Experience Analytics
8.1
StatCounter
8.4
Google Analytics
8.5
Custom Event Tracking
IBM Watson Customer Experience Analytics
6.9
StatCounter
7.9
Google Analytics
8.3
Retention
IBM Watson Customer Experience Analytics
7.2
StatCounter
8.1
Google Analytics
8.3
Return
IBM Watson Customer Experience Analytics
7.2
StatCounter
8.2
Google Analytics
8.4
Conversions
IBM Watson Customer Experience Analytics
6.7
StatCounter
7.6
Google Analytics
8.5
Funnels
IBM Watson Customer Experience Analytics
7.5
StatCounter
7.1
Google Analytics
8.1
Reporting
Real-Time Reporting
IBM Watson Customer Experience Analytics
Not enough data available
StatCounter
8.1
Google Analytics
8.7
Trending
IBM Watson Customer Experience Analytics
8.6
StatCounter
7.9
Google Analytics
8.5
Retroactive Reporting
IBM Watson Customer Experience Analytics
8.3
StatCounter
8.1
Google Analytics
8.2
Segmentation
IBM Watson Customer Experience Analytics
8.1
StatCounter
7.2
Google Analytics
8.3
Mobile Reporting
IBM Watson Customer Experience Analytics
Not enough data available
StatCounter
7.8
Google Analytics
8.5
Unification Across Devices
IBM Watson Customer Experience Analytics
8.0
StatCounter
7.7
Google Analytics
8.2
Custom Reports and Dashboards
IBM Watson Customer Experience Analytics
6.7
StatCounter
8.2
Google Analytics
8.5
Other
User Data
IBM Watson Customer Experience Analytics
7.1
StatCounter
8.2
Google Analytics
8.4
Site Search Reporting
IBM Watson Customer Experience Analytics
6.4
StatCounter
7.8
Google Analytics
8.5
Load Time Monitoring
IBM Watson Customer Experience Analytics
Not enough data available
StatCounter
7.5
Google Analytics
8.3
Campaign Tracking
IBM Watson Customer Experience Analytics
Not enough data available
StatCounter
7.4
Google Analytics
8.7
E-Commerce
IBM Watson Customer Experience Analytics
Not enough data available
StatCounter
7.5
Google Analytics
8.4
Promotional Messages
IBM Watson Customer Experience Analytics
Not enough data available
StatCounter
7.5
Google Analytics
8.0
Administration Alerts
IBM Watson Customer Experience Analytics
6.9
StatCounter
8.0
Google Analytics
8.2
Administration
Performance and Reliability
IBM Watson Customer Experience Analytics
6.9
StatCounter
8.6
Google Analytics
8.9
User, Role, and Access Management
IBM Watson Customer Experience Analytics
7.1
StatCounter
8.6
Google Analytics
8.9
API / Integrations
IBM Watson Customer Experience Analytics
5.8
StatCounter
7.6
Google Analytics
8.4
QA Testing
IBM Watson Customer Experience Analytics
7.0
StatCounter
7.9
Google Analytics
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
64.0%
60.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
22.7%
27.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
13.3%
11.9%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
StatCounter
Small-Business
64.0%
Mid-Market
22.7%
Enterprise
13.3%
Google Analytics
Small-Business
60.6%
Mid-Market
27.5%
Enterprise
11.9%

Reviewers' Industry

 
Retail
12.5%
Marketing and Advertising
19.4%
Marketing and Advertising
22.1%
 
Food & Beverages
12.5%
Internet
7.5%
Information Technology and Services
6.8%
 
Banking
12.5%
Writing and Editing
6.5%
Computer Software
6.8%
 
Staffing and Recruiting
8.3%
Information Technology and Services
6.5%
Internet
6.1%
 
Oil & Energy
8.3%
Higher Education
5.4%
Higher Education
3.0%
 
Other
45.8%
Other
54.8%
Other
55.2%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
StatCounter
Marketing and Advertising
19.4%
Internet
7.5%
Writing and Editing
6.5%
Information Technology and Services
6.5%
Higher Education
5.4%
Other
54.8%
Google Analytics
Marketing and Advertising
22.1%
Information Technology and Services
6.8%
Computer Software
6.8%
Internet
6.1%
Higher Education
3.0%
Other
55.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

The session replay for analysing the customner struggle The metrics to measure the Loss in revenue due to the customer struggle helps enagage the customer to act on it immediately

Chad W.
User in Marketing and Advertising

For a free tool, StatCounter is one of the most well known simple site trackers. Very easy to set up and use. Great to have an independent source aside from Google Analytics to give you stats on Keyword Analysis, entry and exit pages, search engine stats,...

Kristin H.
Administrator in Higher Education

Google Analytics is the gold standard for free web analytics. As clean as it is comprehensive, this tool allows you to track, organize, and report information relatively easily.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 User in Retail

Not robust enough to do advanced analytics like correlation, funnel analysis and segmentation. Appears to be more of a log based solution historically and less of a typical javascript based tracking. So, difficult to trust data accuracy fully. Support and...

Jill A.
Administrator in Internet

It doesn't play so well with other systems, and is not the most reliable when it comes to reporting accuracy. The info you can gather from google analytics is relatively simplistic and still requires a lot of manual processes to get the big picture.

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

The session replay for analysing the customner struggle The metrics to measure the Loss in revenue due to the customer struggle helps enagage the customer to act on it immediately

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

StatCounter
Most Helpful Favorable Review
Chad W.
User in Marketing and Advertising

For a free tool, StatCounter is one of the most well known simple site trackers. Very easy to set up and use. Great to have an independent source aside from Google Analytics to give you stats on Keyword Analysis, entry and exit pages, search engine stats,...

Most Helpful Critical Review
G2 User in Retail

Not robust enough to do advanced analytics like correlation, funnel analysis and segmentation. Appears to be more of a log based solution historically and less of a typical javascript based tracking. So, difficult to trust data accuracy fully. Support and...

Google Analytics
Most Helpful Favorable Review
Kristin H.
Administrator in Higher Education

Google Analytics is the gold standard for free web analytics. As clean as it is comprehensive, this tool allows you to track, organize, and report information relatively easily.

Most Helpful Critical Review
Jill A.
Administrator in Internet

It doesn't play so well with other systems, and is not the most reliable when it comes to reporting accuracy. The info you can gather from google analytics is relatively simplistic and still requires a lot of manual processes to get the big picture.

Screenshots

 
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IBM Watson Customer Experience Analytics
Google Analytics

Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

No videos providedNo videos provided
IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

StatCounter
No videos provided
Google Analytics
No videos provided

Downloads

StatCounter
No downloads provided
Google Analytics
No downloads provided
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