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Compare IBM Watson Customer Experience Analytics vs Piwik PRO
See this
comparison of IBM Watson Customer Experience Analytics vs. Piwik PRO
based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 19 reviews. Piwik PRO rates 4.6/5 stars with 22 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial
IBM Watson Customer Experience Analytics
Free Trial
Piwik PRO
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.6
8.7
Ease of Use
Ease of Use
7.3
8.1
Ease of Setup
Ease of Setup
7.8
8.0
Ease of Admin
Ease of Admin
7.7
8.3
Quality of Support
Quality of Support
7.9
7.6
Ease of Doing Business With
Ease of Doing Business With
8.1
8.5
Product Direction (% positive)
Product Direction (% positive)
8.2
8.3
Meets Requirements
IBM Watson Customer Experience Analytics
7.6
Piwik PRO
8.7
Ease of Use
IBM Watson Customer Experience Analytics
7.3
Piwik PRO
8.1
Ease of Setup
IBM Watson Customer Experience Analytics
7.8
Piwik PRO
8.0
Ease of Admin
IBM Watson Customer Experience Analytics
7.7
Piwik PRO
8.3
Quality of Support
IBM Watson Customer Experience Analytics
7.9
Piwik PRO
7.6
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
Piwik PRO
8.5
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.2
Piwik PRO
8.3

Features

Metrics
Sessions - Digital Analytics
IBM Watson Customer Experience Analytics
8.3
Piwik PRO
8.8
Engagement
IBM Watson Customer Experience Analytics
7.9
Piwik PRO
8.8
Entry and Exit Pages
IBM Watson Customer Experience Analytics
7.2
Piwik PRO
8.5
Standard Event Tracking
IBM Watson Customer Experience Analytics
8.1
Piwik PRO
8.8
Custom Event Tracking
IBM Watson Customer Experience Analytics
6.9
Piwik PRO
8.6
Retention
IBM Watson Customer Experience Analytics
7.2
Piwik PRO
8.9
Return
IBM Watson Customer Experience Analytics
7.2
Piwik PRO
8.5
Conversions
IBM Watson Customer Experience Analytics
6.7
Piwik PRO
8.8
Funnels
IBM Watson Customer Experience Analytics
7.5
Piwik PRO
8.2
Reporting
Real-Time Reporting
IBM Watson Customer Experience Analytics
Not enough data available
Piwik PRO
8.1
Trending
IBM Watson Customer Experience Analytics
8.6
Piwik PRO
8.3
Retroactive Reporting
IBM Watson Customer Experience Analytics
8.3
Piwik PRO
8.4
Segmentation
IBM Watson Customer Experience Analytics
8.1
Piwik PRO
8.4
Mobile Reporting
IBM Watson Customer Experience Analytics
Not enough data available
Piwik PRO
8.1
Unification Across Devices
IBM Watson Customer Experience Analytics
8.0
Piwik PRO
7.6
Custom Reports and Dashboards
IBM Watson Customer Experience Analytics
6.7
Piwik PRO
9.0
Other
User Data
IBM Watson Customer Experience Analytics
7.1
Piwik PRO
8.7
Site Search Reporting
IBM Watson Customer Experience Analytics
6.4
Piwik PRO
8.7
Load Time Monitoring
IBM Watson Customer Experience Analytics
Not enough data available
Piwik PRO
7.9
Campaign Tracking
IBM Watson Customer Experience Analytics
Not enough data available
Piwik PRO
8.5
E-Commerce
IBM Watson Customer Experience Analytics
Not enough data available
Piwik PRO
8.6
Promotional Messages
IBM Watson Customer Experience Analytics
Not enough data available
Piwik PRO
8.2
Administration Alerts
IBM Watson Customer Experience Analytics
6.9
Piwik PRO
8.6
Administration
Performance and Reliability
IBM Watson Customer Experience Analytics
6.9
Piwik PRO
8.2
User, Role, and Access Management
IBM Watson Customer Experience Analytics
7.1
Piwik PRO
8.8
API / Integrations
IBM Watson Customer Experience Analytics
5.8
Piwik PRO
8.0
QA Testing
IBM Watson Customer Experience Analytics
7.0
Piwik PRO
7.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
27.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
27.3%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
Piwik PRO
Small-Business
45.5%
Mid-Market
27.3%
Enterprise
27.3%

Reviewers' Industry

 
Retail
12.5%
Information Technology and Services
13.0%
 
Food & Beverages
12.5%
Staffing and Recruiting
8.7%
 
Banking
12.5%
Marketing and Advertising
8.7%
 
Staffing and Recruiting
8.3%
Education Management
8.7%
 
Oil & Energy
8.3%
Computer Software
8.7%
 
Other
45.8%
Other
52.2%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
Piwik PRO
Information Technology and Services
13.0%
Staffing and Recruiting
8.7%
Marketing and Advertising
8.7%
Education Management
8.7%
Computer Software
8.7%
Other
52.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

The new UI offers of dashboard options options, including the ability to create custom dashboard view. The explore reports and reporting segments allow users to dive deeper into their reporting. A Great feature.

Stephen H.
Executive Sponsor in Hospital & Health Care

I am loathe to always use google analytics. My desire is to understand my website vistiors or customers not just hand over these statistics straight to an outside party. Google analytics works very well for a "free" offering, but if you can use the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

The new UI offers of dashboard options options, including the ability to create custom dashboard view. The explore reports and reporting segments allow users to dive deeper into their reporting. A Great feature.

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Piwik PRO
Most Helpful Favorable Review
Stephen H.
Executive Sponsor in Hospital & Health Care

I am loathe to always use google analytics. My desire is to understand my website vistiors or customers not just hand over these statistics straight to an outside party. Google analytics works very well for a "free" offering, but if you can use the...

Screenshots

 
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IBM Watson Customer Experience Analytics

Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

No videos provided
IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Piwik PRO
No videos provided

Downloads

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IBM Watson Customer Experience Analytics
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Piwik PRO
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