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Compare IBM Watson Customer Experience Analytics, Looker, Tableau Desktop, and QlikView

Pricing

 
Contact Vendor
Contact Vendor For Pricing
Tableau Creator
$70
/ per user / per month / billed annually
Qlik Personal Edition
FREE
 
Enterprise Edition
Contact QlikView
 
Free Trial
Free Trial
Free Trial
Free Trial
IBM Watson Customer Experience Analytics
Free Trial
Looker
Contact Vendor
Contact Vendor For Pricing
Free Trial
Tableau Desktop
Tableau Creator
$70/ per user / per month / billed annually
Free Trial
QlikView
Qlik Personal Edition
FREE
Enterprise Edition
Contact QlikView
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.6
8.5
8.8
8.1
Ease of Use
Ease of Use
7.3
8.0
8.0
7.9
Ease of Setup
Ease of Setup
7.8
7.9
8.2
8.0
Ease of Admin
Ease of Admin
7.7
8.5
7.9
7.9
Quality of Support
Quality of Support
7.9
9.2
8.3
7.6
Ease of Doing Business With
Ease of Doing Business With
8.1
9.2
8.5
8.2
Product Direction (% positive)
Product Direction (% positive)
8.2
8.7
8.6
7.5
Meets Requirements
IBM Watson Customer Experience Analytics
7.6
Looker
8.5
Tableau Desktop
8.8
QlikView
8.1
Ease of Use
IBM Watson Customer Experience Analytics
7.3
Looker
8.0
Tableau Desktop
8.0
QlikView
7.9
Ease of Setup
IBM Watson Customer Experience Analytics
7.8
Looker
7.9
Tableau Desktop
8.2
QlikView
8.0
Ease of Admin
IBM Watson Customer Experience Analytics
7.7
Looker
8.5
Tableau Desktop
7.9
QlikView
7.9
Quality of Support
IBM Watson Customer Experience Analytics
7.9
Looker
9.2
Tableau Desktop
8.3
QlikView
7.6
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
Looker
9.2
Tableau Desktop
8.5
QlikView
8.2
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.2
Looker
8.7
Tableau Desktop
8.6
QlikView
7.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
15.8%
16.0%
7.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
70.5%
33.9%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
13.8%
50.1%
57.7%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
Looker
Small-Business
15.8%
Mid-Market
70.5%
Enterprise
13.8%
Tableau Desktop
Small-Business
16.0%
Mid-Market
33.9%
Enterprise
50.1%
QlikView
Small-Business
7.1%
Mid-Market
35.3%
Enterprise
57.7%

Reviewers' Industry

 
Retail
12.5%
Internet
15.9%
Higher Education
10.7%
Computer Software
8.6%
 
Food & Beverages
12.5%
Computer Software
15.4%
Information Technology and Services
10.3%
Hospital & Health Care
8.1%
 
Banking
12.5%
Information Technology and Services
9.4%
Hospital & Health Care
6.1%
Retail
7.1%
 
Staffing and Recruiting
8.3%
Marketing and Advertising
6.3%
Marketing and Advertising
6.0%
Medical Devices
6.6%
 
Oil & Energy
8.3%
Financial Services
4.8%
Internet
5.4%
Insurance
6.6%
 
Other
45.8%
Other
48.2%
Other
61.5%
Other
63.1%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
Looker
Internet
15.9%
Computer Software
15.4%
Information Technology and Services
9.4%
Marketing and Advertising
6.3%
Financial Services
4.8%
Other
48.2%
Tableau Desktop
Higher Education
10.7%
Information Technology and Services
10.3%
Hospital & Health Care
6.1%
Marketing and Advertising
6.0%
Internet
5.4%
Other
61.5%
QlikView
Computer Software
8.6%
Hospital & Health Care
8.1%
Retail
7.1%
Medical Devices
6.6%
Insurance
6.6%
Other
63.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

Alan C.
Administrator in Staffing and Recruiting

So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to inter customer has never been so easy - The support team is really...

Jeff B.
User in Retail

Tableau enables users the ability build data visualizations in the matter of minutes without requiring technical report development knowledge. In my opinion, the top 5 best qualities: 1. Drag and drop functionality is easy for any user to...

G2 User in Computer Software

As an end user: - Filter once and have it apply to all of the visuals - Graphs and tables render quickly (I had a table that took about 10 minutes to refresh in an excel pivot table, and it only took about 2 seconds in QV) - Good looking UI - Emailed...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 User in Information Technology and Services

It's so hard to find the login page!! Whenever I type in looker.com it takes me to the main site that's clearly aimed at prospects but there's nothing for current clients. There no tab that directs you there, helpful resources, etc.

Kimiko T.
User in Real Estate

Needs an updated UI and better data connection process

G2 User in Information Technology and Services

-It takes considerable effort to create a simple, good looking visualisation as there are a vast amount of options -Often, there is a requirement to work with the keyboard and code, which moves development of analysis to the IT side of the business -No...

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Looker
Most Helpful Favorable Review
Alan C.
Administrator in Staffing and Recruiting

So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to inter customer has never been so easy - The support team is really...

Most Helpful Critical Review
G2 User in Information Technology and Services

It's so hard to find the login page!! Whenever I type in looker.com it takes me to the main site that's clearly aimed at prospects but there's nothing for current clients. There no tab that directs you there, helpful resources, etc.

Tableau Desktop
Most Helpful Favorable Review
Jeff B.
User in Retail

Tableau enables users the ability build data visualizations in the matter of minutes without requiring technical report development knowledge. In my opinion, the top 5 best qualities: 1. Drag and drop functionality is easy for any user to...

Most Helpful Critical Review
Kimiko T.
User in Real Estate

Needs an updated UI and better data connection process

QlikView
Most Helpful Favorable Review
G2 User in Computer Software

As an end user: - Filter once and have it apply to all of the visuals - Graphs and tables render quickly (I had a table that took about 10 minutes to refresh in an excel pivot table, and it only took about 2 seconds in QV) - Good looking UI - Emailed...

Most Helpful Critical Review
G2 User in Information Technology and Services

-It takes considerable effort to create a simple, good looking visualisation as there are a vast amount of options -Often, there is a requirement to work with the keyboard and code, which moves development of analysis to the IT side of the business -No...

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Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

See the simple process of connecting your database to Looker and gaining insights to your data with Anika Kuesters Smith - Smith of Looker. With Looker's modeling language, LookML, your business logic is easily repeatable and reusable, allowing your analysts to better leverage the data and save time from writing SQL queries. Easily visualize your data sets and create dashboards, connecting your organization's teams to better collaborate and gain insight.

In this demo you'll learn about:

- Connecting your data to Looker
- Building out your data model
- Creating and sharing dashboards
- Generating and scheduling reports for various departments

No videos providedNo videos provided
IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Looker

See the simple process of connecting your database to Looker and gaining insights to your data with Anika Kuesters Smith - Smith of Looker. With Looker's modeling language, LookML, your business logic is easily repeatable and reusable, allowing your analysts to better leverage the data and save time from writing SQL queries. Easily visualize your data sets and create dashboards, connecting your organization's teams to better collaborate and gain insight.

In this demo you'll learn about:

- Connecting your data to Looker
- Building out your data model
- Creating and sharing dashboards
- Generating and scheduling reports for various departments

Tableau Desktop
No videos provided
QlikView
No videos provided
Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk Looker a QuestionContact LookerRequest More InformationRequest More InformationAsk QlikView a QuestionContact QlikView
 
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
Optimized for quick response
Looker
Looker
Optimized for quick response
Tableau Desktop
Tableau Desktop
QlikView
QlikView