Compare IBM Watson Customer Experience Analytics, Looker, Tableau Desktop, and Microsoft Power BI

Pricing

 
Contact Vendor
Contact Vendor For Pricing
Tableau Creator
$70
/ per user / per month / billed annually
POWER BI
FREE
 
POWER BI PRO
$9.99
per user
 
POWER BI PREMIUM
Capacity Pricing
per node
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
IBM Watson Customer Experience Analytics
Free Trial
Looker
Contact Vendor
Contact Vendor For Pricing
Free Trial
Tableau Desktop
Tableau Creator
$70/ per user / per month / billed annually
Free Trial
Microsoft Power BI
POWER BI
FREE
POWER BI PRO
$9.99per user
POWER BI PREMIUM
Capacity Pricingper node
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.8
8.6
8.7
8.5
Ease of Use
Ease of Use
7.2
8.0
8.0
8.0
Ease of Setup
Ease of Setup
7.9
7.8
8.2
8.3
Ease of Admin
Ease of Admin
7.8
8.5
7.9
8.1
Quality of Support
Quality of Support
7.9
9.2
8.3
7.9
Ease of Doing Business With
Ease of Doing Business With
8.1
9.2
8.4
8.1
Product Direction (% positive)
Product Direction (% positive)
8.3
8.7
8.6
8.7
Meets Requirements
IBM Watson Customer Experience Analytics
7.8
Looker
8.6
Tableau Desktop
8.7
Microsoft Power BI
8.5
Ease of Use
IBM Watson Customer Experience Analytics
7.2
Looker
8.0
Tableau Desktop
8.0
Microsoft Power BI
8.0
Ease of Setup
IBM Watson Customer Experience Analytics
7.9
Looker
7.8
Tableau Desktop
8.2
Microsoft Power BI
8.3
Ease of Admin
IBM Watson Customer Experience Analytics
7.8
Looker
8.5
Tableau Desktop
7.9
Microsoft Power BI
8.1
Quality of Support
IBM Watson Customer Experience Analytics
7.9
Looker
9.2
Tableau Desktop
8.3
Microsoft Power BI
7.9
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
Looker
9.2
Tableau Desktop
8.4
Microsoft Power BI
8.1
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.3
Looker
8.7
Tableau Desktop
8.6
Microsoft Power BI
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.0%
15.8%
15.7%
22.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
70.4%
33.7%
38.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
70.0%
13.8%
50.6%
38.6%
IBM Watson Customer Experience Analytics
Small-Business
10.0%
Mid-Market
20.0%
Enterprise
70.0%
Looker
Small-Business
15.8%
Mid-Market
70.4%
Enterprise
13.8%
Tableau Desktop
Small-Business
15.7%
Mid-Market
33.7%
Enterprise
50.6%
Microsoft Power BI
Small-Business
22.8%
Mid-Market
38.6%
Enterprise
38.6%

Reviewers' Industry

 
Retail
12.0%
Internet
15.7%
Information Technology and Services
10.6%
Information Technology and Services
13.1%
 
Food & Beverages
12.0%
Computer Software
15.4%
Higher Education
10.6%
Computer Software
7.9%
 
Banking
12.0%
Information Technology and Services
9.5%
Hospital & Health Care
6.2%
Hospital & Health Care
4.9%
 
Telecommunications
8.0%
Marketing and Advertising
6.5%
Marketing and Advertising
5.9%
Transportation/Trucking/Railroad
3.6%
 
Staffing and Recruiting
8.0%
Financial Services
4.7%
Internet
5.3%
Marketing and Advertising
3.6%
 
Other
48.0%
Other
48.2%
Other
61.6%
Other
66.9%
IBM Watson Customer Experience Analytics
Retail
12.0%
Food & Beverages
12.0%
Banking
12.0%
Telecommunications
8.0%
Staffing and Recruiting
8.0%
Other
48.0%
Looker
Internet
15.7%
Computer Software
15.4%
Information Technology and Services
9.5%
Marketing and Advertising
6.5%
Financial Services
4.7%
Other
48.2%
Tableau Desktop
Information Technology and Services
10.6%
Higher Education
10.6%
Hospital & Health Care
6.2%
Marketing and Advertising
5.9%
Internet
5.3%
Other
61.6%
Microsoft Power BI
Information Technology and Services
13.1%
Computer Software
7.9%
Hospital & Health Care
4.9%
Transportation/Trucking/Railroad
3.6%
Marketing and Advertising
3.6%
Other
66.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Srinivasan V.
Consultant

Features like: - Struggle score - Session replays - Anomaly detection

Alan C.
Administrator in Staffing and Recruiting

So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to inter customer has never been so easy - The support team is really...

Jeff B.
User in Retail

Tableau enables users the ability build data visualizations in the matter of minutes without requiring technical report development knowledge. In my opinion, the top 5 best qualities: 1. Drag and drop functionality is easy for any user to...

G2 User in Marketing and Advertising

Visualizations. They're absolutely fantastic. Importing data is incredibly easy and it's much more powerful than excel or many SQL based visualization tools.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Brittney K.
User in Marketing and Advertising

Disklike how exports are only PDF. Need excels. Queries pretty slow.

Kimiko T.
User in Real Estate

Needs an updated UI and better data connection process

Michael R.
Internal Consultant in Computer Software

As with any data visualization tool, the quality of data must be attended to prior to exposing it to Power BI. My data was in Excel - 1M rows, about 90 columns, obviously normalized. The data upload failed a couple of times (non-descriptive error was...

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
Srinivasan V.
Consultant

Features like: - Struggle score - Session replays - Anomaly detection

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Looker
Most Helpful Favorable Review
Alan C.
Administrator in Staffing and Recruiting

So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to inter customer has never been so easy - The support team is really...

Most Helpful Critical Review
Brittney K.
User in Marketing and Advertising

Disklike how exports are only PDF. Need excels. Queries pretty slow.

Tableau Desktop
Most Helpful Favorable Review
Jeff B.
User in Retail

Tableau enables users the ability build data visualizations in the matter of minutes without requiring technical report development knowledge. In my opinion, the top 5 best qualities: 1. Drag and drop functionality is easy for any user to...

Most Helpful Critical Review
Kimiko T.
User in Real Estate

Needs an updated UI and better data connection process

Microsoft Power BI
Most Helpful Favorable Review
G2 User in Marketing and Advertising

Visualizations. They're absolutely fantastic. Importing data is incredibly easy and it's much more powerful than excel or many SQL based visualization tools.

Most Helpful Critical Review
Michael R.
Internal Consultant in Computer Software

As with any data visualization tool, the quality of data must be attended to prior to exposing it to Power BI. My data was in Excel - 1M rows, about 90 columns, obviously normalized. The data upload failed a couple of times (non-descriptive error was...

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Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

See the simple process of connecting your database to Looker and gaining insights to your data with Anika Kuesters Smith - Smith of Looker. With Looker's modeling language, LookML, your business logic is easily repeatable and reusable, allowing your analysts to better leverage the data and save time from writing SQL queries. Easily visualize your data sets and create dashboards, connecting your organization's teams to better collaborate and gain insight.

In this demo you'll learn about:

- Connecting your data to Looker
- Building out your data model
- Creating and sharing dashboards
- Generating and scheduling reports for various departments

No videos providedNo videos provided
IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Looker

See the simple process of connecting your database to Looker and gaining insights to your data with Anika Kuesters Smith - Smith of Looker. With Looker's modeling language, LookML, your business logic is easily repeatable and reusable, allowing your analysts to better leverage the data and save time from writing SQL queries. Easily visualize your data sets and create dashboards, connecting your organization's teams to better collaborate and gain insight.

In this demo you'll learn about:

- Connecting your data to Looker
- Building out your data model
- Creating and sharing dashboards
- Generating and scheduling reports for various departments

Tableau Desktop
No videos provided
Microsoft Power BI
No videos provided

Downloads

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk Looker a QuestionContact LookerRequest More InformationRequest More InformationRequest More InformationRequest More Information
 
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
Optimized for quick response
Looker
Looker
Optimized for quick response
Tableau Desktop
Tableau Desktop
Microsoft Power BI
Microsoft Power BI