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Compare IBM Watson Customer Experience Analytics, Looker, and Tableau Desktop

Pricing

 
Contact Vendor
Contact Vendor For Pricing
Tableau Creator
$70
/ per user / per month / billed annually
 
Free Trial
Free Trial
Free Trial
IBM Watson Customer Experience Analytics
Free Trial
Looker
Contact Vendor
Contact Vendor For Pricing
Free Trial
Tableau Desktop
Tableau Creator
$70/ per user / per month / billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.6
8.5
8.8
Ease of Use
Ease of Use
7.3
8.0
8.0
Ease of Setup
Ease of Setup
7.8
7.9
8.2
Ease of Admin
Ease of Admin
7.7
8.5
7.9
Quality of Support
Quality of Support
7.9
9.2
8.3
Ease of Doing Business With
Ease of Doing Business With
8.1
9.2
8.5
Product Direction (% positive)
Product Direction (% positive)
8.2
8.7
8.6
Meets Requirements
IBM Watson Customer Experience Analytics
7.6
Looker
8.5
Tableau Desktop
8.8
Ease of Use
IBM Watson Customer Experience Analytics
7.3
Looker
8.0
Tableau Desktop
8.0
Ease of Setup
IBM Watson Customer Experience Analytics
7.8
Looker
7.9
Tableau Desktop
8.2
Ease of Admin
IBM Watson Customer Experience Analytics
7.7
Looker
8.5
Tableau Desktop
7.9
Quality of Support
IBM Watson Customer Experience Analytics
7.9
Looker
9.2
Tableau Desktop
8.3
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
Looker
9.2
Tableau Desktop
8.5
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.2
Looker
8.7
Tableau Desktop
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
15.8%
16.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
70.5%
33.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
13.8%
50.1%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
Looker
Small-Business
15.8%
Mid-Market
70.5%
Enterprise
13.8%
Tableau Desktop
Small-Business
16.0%
Mid-Market
33.9%
Enterprise
50.1%

Reviewers' Industry

 
Retail
12.5%
Internet
15.9%
Higher Education
10.7%
 
Food & Beverages
12.5%
Computer Software
15.4%
Information Technology and Services
10.3%
 
Banking
12.5%
Information Technology and Services
9.4%
Hospital & Health Care
6.1%
 
Staffing and Recruiting
8.3%
Marketing and Advertising
6.3%
Marketing and Advertising
6.0%
 
Oil & Energy
8.3%
Financial Services
4.8%
Internet
5.4%
 
Other
45.8%
Other
48.2%
Other
61.5%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
Looker
Internet
15.9%
Computer Software
15.4%
Information Technology and Services
9.4%
Marketing and Advertising
6.3%
Financial Services
4.8%
Other
48.2%
Tableau Desktop
Higher Education
10.7%
Information Technology and Services
10.3%
Hospital & Health Care
6.1%
Marketing and Advertising
6.0%
Internet
5.4%
Other
61.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Best in class security, control, and re-use of insights that works for more than just design or marketing teams. Powerful for developers, product management, compliance, risk and many others.

Alan C.
Administrator in Staffing and Recruiting

So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to inter customer has never been so easy - The support team is really...

Jeff B.
User in Retail

Tableau enables users the ability build data visualizations in the matter of minutes without requiring technical report development knowledge. In my opinion, the top 5 best qualities: 1. Drag and drop functionality is easy for any user to...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

`monika r.
Administrator

`hard to train users. `need to train users for importing data set and lookml. `once users are trained=, it seems to be wokring fine.

Kimiko T.
User in Real Estate

Needs an updated UI and better data connection process

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

Best in class security, control, and re-use of insights that works for more than just design or marketing teams. Powerful for developers, product management, compliance, risk and many others.

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Looker
Most Helpful Favorable Review
Alan C.
Administrator in Staffing and Recruiting

So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to inter customer has never been so easy - The support team is really...

Most Helpful Critical Review
`monika r.
Administrator

`hard to train users. `need to train users for importing data set and lookml. `once users are trained=, it seems to be wokring fine.

Tableau Desktop
Most Helpful Favorable Review
Jeff B.
User in Retail

Tableau enables users the ability build data visualizations in the matter of minutes without requiring technical report development knowledge. In my opinion, the top 5 best qualities: 1. Drag and drop functionality is easy for any user to...

Most Helpful Critical Review
Kimiko T.
User in Real Estate

Needs an updated UI and better data connection process

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IBM Watson Customer Experience Analytics

Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

See the simple process of connecting your database to Looker and gaining insights to your data with Anika Kuesters Smith - Smith of Looker. With Looker's modeling language, LookML, your business logic is easily repeatable and reusable, allowing your analysts to better leverage the data and save time from writing SQL queries. Easily visualize your data sets and create dashboards, connecting your organization's teams to better collaborate and gain insight.

In this demo you'll learn about:

- Connecting your data to Looker
- Building out your data model
- Creating and sharing dashboards
- Generating and scheduling reports for various departments

No videos provided
IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Looker

See the simple process of connecting your database to Looker and gaining insights to your data with Anika Kuesters Smith - Smith of Looker. With Looker's modeling language, LookML, your business logic is easily repeatable and reusable, allowing your analysts to better leverage the data and save time from writing SQL queries. Easily visualize your data sets and create dashboards, connecting your organization's teams to better collaborate and gain insight.

In this demo you'll learn about:

- Connecting your data to Looker
- Building out your data model
- Creating and sharing dashboards
- Generating and scheduling reports for various departments

Tableau Desktop
No videos provided
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Tableau Desktop
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