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Compare IBM Watson Customer Experience Analytics, Looker, and Microsoft Power BI

Pricing

 
Contact Vendor
Contact Vendor For Pricing
POWER BI
FREE
 
POWER BI PRO
$9.99
per user
 
POWER BI PREMIUM
Capacity Pricing
per node
 
Free Trial
Free Trial
Free Trial Unavailable
IBM Watson Customer Experience Analytics
Free Trial
Looker
Contact Vendor
Contact Vendor For Pricing
Free Trial
Microsoft Power BI
POWER BI
FREE
POWER BI PRO
$9.99per user
POWER BI PREMIUM
Capacity Pricingper node
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.6
8.5
8.4
Ease of Use
Ease of Use
7.3
8.0
7.9
Ease of Setup
Ease of Setup
7.8
7.9
8.3
Ease of Admin
Ease of Admin
7.7
8.5
8.1
Quality of Support
Quality of Support
7.9
9.2
7.8
Ease of Doing Business With
Ease of Doing Business With
8.1
9.2
8.1
Product Direction (% positive)
Product Direction (% positive)
8.2
8.7
8.7
Meets Requirements
IBM Watson Customer Experience Analytics
7.6
Looker
8.5
Microsoft Power BI
8.4
Ease of Use
IBM Watson Customer Experience Analytics
7.3
Looker
8.0
Microsoft Power BI
7.9
Ease of Setup
IBM Watson Customer Experience Analytics
7.8
Looker
7.9
Microsoft Power BI
8.3
Ease of Admin
IBM Watson Customer Experience Analytics
7.7
Looker
8.5
Microsoft Power BI
8.1
Quality of Support
IBM Watson Customer Experience Analytics
7.9
Looker
9.2
Microsoft Power BI
7.8
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
Looker
9.2
Microsoft Power BI
8.1
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.2
Looker
8.7
Microsoft Power BI
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
15.7%
23.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
70.3%
39.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
14.0%
37.7%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
Looker
Small-Business
15.7%
Mid-Market
70.3%
Enterprise
14.0%
Microsoft Power BI
Small-Business
23.4%
Mid-Market
39.0%
Enterprise
37.7%

Reviewers' Industry

 
Retail
12.5%
Internet
15.9%
Information Technology and Services
13.2%
 
Food & Beverages
12.5%
Computer Software
15.5%
Computer Software
8.2%
 
Banking
12.5%
Information Technology and Services
9.4%
Hospital & Health Care
5.0%
 
Staffing and Recruiting
8.3%
Marketing and Advertising
6.3%
Marketing and Advertising
3.8%
 
Oil & Energy
8.3%
Financial Services
4.8%
Transportation/Trucking/Railroad
3.4%
 
Other
45.8%
Other
48.1%
Other
66.5%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
Looker
Internet
15.9%
Computer Software
15.5%
Information Technology and Services
9.4%
Marketing and Advertising
6.3%
Financial Services
4.8%
Other
48.1%
Microsoft Power BI
Information Technology and Services
13.2%
Computer Software
8.2%
Hospital & Health Care
5.0%
Marketing and Advertising
3.8%
Transportation/Trucking/Railroad
3.4%
Other
66.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

it gives an insight of the customer experience and also easily understand what the customer is experiencing

Alan C.
Administrator in Staffing and Recruiting

So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to inter customer has never been so easy - The support team is really...

G2 User in Marketing and Advertising

Visualizations. They're absolutely fantastic. Importing data is incredibly easy and it's much more powerful than excel or many SQL based visualization tools.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 User in Internet

It is a bit vague, UI isnt great but could be worse

Geoffrey L.
User in Railroad Manufacture

It's very basic, customization is limited at best. Fine for basic dashboards but not particularly good if you need to get more complex. Still feels like a basic and free system, not to Microsoft caliber.

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

it gives an insight of the customer experience and also easily understand what the customer is experiencing

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Looker
Most Helpful Favorable Review
Alan C.
Administrator in Staffing and Recruiting

So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to inter customer has never been so easy - The support team is really...

Most Helpful Critical Review
G2 User in Internet

It is a bit vague, UI isnt great but could be worse

Microsoft Power BI
Most Helpful Favorable Review
G2 User in Marketing and Advertising

Visualizations. They're absolutely fantastic. Importing data is incredibly easy and it's much more powerful than excel or many SQL based visualization tools.

Most Helpful Critical Review
Geoffrey L.
User in Railroad Manufacture

It's very basic, customization is limited at best. Fine for basic dashboards but not particularly good if you need to get more complex. Still feels like a basic and free system, not to Microsoft caliber.

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IBM Watson Customer Experience Analytics

Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

See the simple process of connecting your database to Looker and gaining insights to your data with Anika Kuesters Smith - Smith of Looker. With Looker's modeling language, LookML, your business logic is easily repeatable and reusable, allowing your analysts to better leverage the data and save time from writing SQL queries. Easily visualize your data sets and create dashboards, connecting your organization's teams to better collaborate and gain insight.

In this demo you'll learn about:

- Connecting your data to Looker
- Building out your data model
- Creating and sharing dashboards
- Generating and scheduling reports for various departments

No videos provided
IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Looker

See the simple process of connecting your database to Looker and gaining insights to your data with Anika Kuesters Smith - Smith of Looker. With Looker's modeling language, LookML, your business logic is easily repeatable and reusable, allowing your analysts to better leverage the data and save time from writing SQL queries. Easily visualize your data sets and create dashboards, connecting your organization's teams to better collaborate and gain insight.

In this demo you'll learn about:

- Connecting your data to Looker
- Building out your data model
- Creating and sharing dashboards
- Generating and scheduling reports for various departments

Microsoft Power BI
No videos provided
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