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Compare IBM Watson Customer Experience Analytics, Looker, and IBM Cognos Analytics

Pricing

 
Contact Vendor
Contact Vendor For Pricing
Proof of Concept
1990.00
USD
 
Proof of concept
12,360.00
USD
 
Workgroup
23,880.00
USD
 
Workgroup
1990.00
USD
 
Standard
121,200.00
USD
 
Standard
10100.00
USD
 
Enterprise
19950.00
USD
 
Enterprise
239,400.00
USD
 
Hybrid Entitlement
 
Free Trial
Free Trial
Free Trial
IBM Watson Customer Experience Analytics
Free Trial
Looker
Contact Vendor
Contact Vendor For Pricing
Free Trial
IBM Cognos Analytics
Proof of Concept
1990.00USD
Proof of concept
12,360.00USD
Workgroup
23,880.00USD
Workgroup
1990.00USD
Standard
121,200.00USD
Standard
10100.00USD
Enterprise
19950.00USD
Enterprise
239,400.00USD
Hybrid Entitlement
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.6
8.6
8.0
Ease of Use
Ease of Use
7.3
8.0
6.9
Ease of Setup
Ease of Setup
7.8
7.9
6.0
Ease of Admin
Ease of Admin
7.7
8.5
6.5
Quality of Support
Quality of Support
7.9
9.2
6.9
Ease of Doing Business With
Ease of Doing Business With
8.1
9.2
7.2
Product Direction (% positive)
Product Direction (% positive)
8.2
8.7
6.9
Meets Requirements
IBM Watson Customer Experience Analytics
7.6
Looker
8.6
IBM Cognos Analytics
8.0
Ease of Use
IBM Watson Customer Experience Analytics
7.3
Looker
8.0
IBM Cognos Analytics
6.9
Ease of Setup
IBM Watson Customer Experience Analytics
7.8
Looker
7.9
IBM Cognos Analytics
6.0
Ease of Admin
IBM Watson Customer Experience Analytics
7.7
Looker
8.5
IBM Cognos Analytics
6.5
Quality of Support
IBM Watson Customer Experience Analytics
7.9
Looker
9.2
IBM Cognos Analytics
6.9
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
Looker
9.2
IBM Cognos Analytics
7.2
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.2
Looker
8.7
IBM Cognos Analytics
6.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
15.7%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
70.4%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
14.0%
77.4%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
Looker
Small-Business
15.7%
Mid-Market
70.4%
Enterprise
14.0%
IBM Cognos Analytics
Small-Business
3.8%
Mid-Market
18.8%
Enterprise
77.4%

Reviewers' Industry

 
Retail
12.5%
Internet
15.9%
Insurance
9.3%
 
Food & Beverages
12.5%
Computer Software
15.5%
Information Technology and Services
8.9%
 
Banking
12.5%
Information Technology and Services
9.4%
Financial Services
7.6%
 
Staffing and Recruiting
8.3%
Marketing and Advertising
6.5%
Higher Education
6.8%
 
Oil & Energy
8.3%
Financial Services
4.8%
Banking
5.9%
 
Other
45.8%
Other
48.0%
Other
61.6%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
Looker
Internet
15.9%
Computer Software
15.5%
Information Technology and Services
9.4%
Marketing and Advertising
6.5%
Financial Services
4.8%
Other
48.0%
IBM Cognos Analytics
Insurance
9.3%
Information Technology and Services
8.9%
Financial Services
7.6%
Higher Education
6.8%
Banking
5.9%
Other
61.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

What I like best is the concept of session replay.

Alan C.
Administrator in Staffing and Recruiting

So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to inter customer has never been so easy - The support team is really...

G2 User in Higher Education

Cognos is a powerful BI tool. It has been set up to be integrated with several of our existing databases to allow us one interface to pull data on demand, or send scheduled reports to university stakeholders. It has just enough needed to make the menus and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 User in Package/Freight Delivery

Sometimes can be a lack of flexibility in terms of metrics, and sometimes feels easier to code something in SQL and query directly from BigQuery as opposed to using front end

J Reese K.
User in Real Estate

If your turnover is high or if there is not enough specialists on hand to REALLY train it well, its a lost value. The learning curve is steep and it really depends on your base level item level data and input. Can you trust what it is telling you?

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

What I like best is the concept of session replay.

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Looker
Most Helpful Favorable Review
Alan C.
Administrator in Staffing and Recruiting

So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to inter customer has never been so easy - The support team is really...

Most Helpful Critical Review
G2 User in Package/Freight Delivery

Sometimes can be a lack of flexibility in terms of metrics, and sometimes feels easier to code something in SQL and query directly from BigQuery as opposed to using front end

IBM Cognos Analytics
Most Helpful Favorable Review
G2 User in Higher Education

Cognos is a powerful BI tool. It has been set up to be integrated with several of our existing databases to allow us one interface to pull data on demand, or send scheduled reports to university stakeholders. It has just enough needed to make the menus and...

Most Helpful Critical Review
J Reese K.
User in Real Estate

If your turnover is high or if there is not enough specialists on hand to REALLY train it well, its a lost value. The learning curve is steep and it really depends on your base level item level data and input. Can you trust what it is telling you?

Screenshots

 
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IBM Watson Customer Experience Analytics
IBM Cognos Analytics

Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

See the simple process of connecting your database to Looker and gaining insights to your data with Anika Kuesters Smith - Smith of Looker. With Looker's modeling language, LookML, your business logic is easily repeatable and reusable, allowing your analysts to better leverage the data and save time from writing SQL queries. Easily visualize your data sets and create dashboards, connecting your organization's teams to better collaborate and gain insight.

In this demo you'll learn about:

- Connecting your data to Looker
- Building out your data model
- Creating and sharing dashboards
- Generating and scheduling reports for various departments

Video 1: IBM Cognos Analytics: Overview with Customer Testimonials

Video 2: Cognos Analytics Overview - This video presents an introduction to Cognos capabilities and illustrates the User Interface for each.

Video 3: That's Right -- Cognos Analytics is on Cloud.
IBM Cognos Analytics has traditionally been an on-prem software, but recently, we've started to expand and allow you to use the same capabilities both on-prem and on Cloud

Video 4: Data to Dashboards

Video 5: Data Preparation and Modeling

IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Looker

See the simple process of connecting your database to Looker and gaining insights to your data with Anika Kuesters Smith - Smith of Looker. With Looker's modeling language, LookML, your business logic is easily repeatable and reusable, allowing your analysts to better leverage the data and save time from writing SQL queries. Easily visualize your data sets and create dashboards, connecting your organization's teams to better collaborate and gain insight.

In this demo you'll learn about:

- Connecting your data to Looker
- Building out your data model
- Creating and sharing dashboards
- Generating and scheduling reports for various departments

IBM Cognos Analytics

Video 1: IBM Cognos Analytics: Overview with Customer Testimonials

Video 2: Cognos Analytics Overview - This video presents an introduction to Cognos capabilities and illustrates the User Interface for each.

Video 3: That's Right -- Cognos Analytics is on Cloud.
IBM Cognos Analytics has traditionally been an on-prem software, but recently, we've started to expand and allow you to use the same capabilities both on-prem and on Cloud

Video 4: Data to Dashboards

Video 5: Data Preparation and Modeling

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IBM Cognos Analytics
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