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Compare IBM Watson Customer Experience Analytics, Looker, and Chartio

Pricing

 
Contact Vendor
Contact Vendor For Pricing
 
Free Trial
Free Trial
Free Trial
IBM Watson Customer Experience Analytics
Free Trial
Looker
Contact Vendor
Contact Vendor For Pricing
Free Trial
Chartio
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.6
8.5
8.6
Ease of Use
Ease of Use
7.3
8.0
8.7
Ease of Setup
Ease of Setup
7.8
7.9
8.8
Ease of Admin
Ease of Admin
7.7
8.5
8.5
Quality of Support
Quality of Support
7.9
9.2
8.9
Ease of Doing Business With
Ease of Doing Business With
8.1
9.2
9.1
Product Direction (% positive)
Product Direction (% positive)
8.2
8.7
8.7
Meets Requirements
IBM Watson Customer Experience Analytics
7.6
Looker
8.5
Chartio
8.6
Ease of Use
IBM Watson Customer Experience Analytics
7.3
Looker
8.0
Chartio
8.7
Ease of Setup
IBM Watson Customer Experience Analytics
7.8
Looker
7.9
Chartio
8.8
Ease of Admin
IBM Watson Customer Experience Analytics
7.7
Looker
8.5
Chartio
8.5
Quality of Support
IBM Watson Customer Experience Analytics
7.9
Looker
9.2
Chartio
8.9
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
Looker
9.2
Chartio
9.1
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.2
Looker
8.7
Chartio
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
15.7%
37.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
70.3%
60.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
14.0%
2.7%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
Looker
Small-Business
15.7%
Mid-Market
70.3%
Enterprise
14.0%
Chartio
Small-Business
37.0%
Mid-Market
60.3%
Enterprise
2.7%

Reviewers' Industry

 
Retail
12.5%
Internet
15.9%
Internet
21.7%
 
Food & Beverages
12.5%
Computer Software
15.5%
Computer Software
12.6%
 
Banking
12.5%
Information Technology and Services
9.4%
Information Technology and Services
8.6%
 
Staffing and Recruiting
8.3%
Marketing and Advertising
6.3%
Marketing and Advertising
5.6%
 
Oil & Energy
8.3%
Financial Services
4.8%
Financial Services
5.1%
 
Other
45.8%
Other
48.1%
Other
46.5%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
Looker
Internet
15.9%
Computer Software
15.5%
Information Technology and Services
9.4%
Marketing and Advertising
6.3%
Financial Services
4.8%
Other
48.1%
Chartio
Internet
21.7%
Computer Software
12.6%
Information Technology and Services
8.6%
Marketing and Advertising
5.6%
Financial Services
5.1%
Other
46.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

What I like best is the concept of session replay.

Alan C.
Administrator in Staffing and Recruiting

So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to inter customer has never been so easy - The support team is really...

Asa P.
User in Pharmaceuticals

The speed at which I can access our data through Chartio has changed how I go about analytics. We were using an older version of Crystal for all our reporting needs, and we were just hand cuffed as it relates to our ability to access data. As the Director...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 User in Investment Management

-Time to load - often very clunky or doesn't work! -UX - no intuitive way of organizing things outside of your "favorites" / what you have access to

G2 User

- unable to easily view the underlying data behind a dashboard card. I use this more than just a visual for our data but also use it to analyze the data. I always need to add another table card to the graph cards because I need to (and management) see...

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

What I like best is the concept of session replay.

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Looker
Most Helpful Favorable Review
Alan C.
Administrator in Staffing and Recruiting

So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to inter customer has never been so easy - The support team is really...

Most Helpful Critical Review
G2 User in Investment Management

-Time to load - often very clunky or doesn't work! -UX - no intuitive way of organizing things outside of your "favorites" / what you have access to

Chartio
Most Helpful Favorable Review
Asa P.
User in Pharmaceuticals

The speed at which I can access our data through Chartio has changed how I go about analytics. We were using an older version of Crystal for all our reporting needs, and we were just hand cuffed as it relates to our ability to access data. As the Director...

Most Helpful Critical Review
G2 User

- unable to easily view the underlying data behind a dashboard card. I use this more than just a visual for our data but also use it to analyze the data. I always need to add another table card to the graph cards because I need to (and management) see...

Screenshots

 
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IBM Watson Customer Experience Analytics

Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

See the simple process of connecting your database to Looker and gaining insights to your data with Anika Kuesters Smith - Smith of Looker. With Looker's modeling language, LookML, your business logic is easily repeatable and reusable, allowing your analysts to better leverage the data and save time from writing SQL queries. Easily visualize your data sets and create dashboards, connecting your organization's teams to better collaborate and gain insight.

In this demo you'll learn about:

- Connecting your data to Looker
- Building out your data model
- Creating and sharing dashboards
- Generating and scheduling reports for various departments

IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Looker

See the simple process of connecting your database to Looker and gaining insights to your data with Anika Kuesters Smith - Smith of Looker. With Looker's modeling language, LookML, your business logic is easily repeatable and reusable, allowing your analysts to better leverage the data and save time from writing SQL queries. Easily visualize your data sets and create dashboards, connecting your organization's teams to better collaborate and gain insight.

In this demo you'll learn about:

- Connecting your data to Looker
- Building out your data model
- Creating and sharing dashboards
- Generating and scheduling reports for various departments

Chartio
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