Compare IBM Watson Customer Experience Analytics vs Looker

See this
comparison of IBM Watson Customer Experience Analytics vs. Looker
based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 20 reviews. Looker rates 4.4/5 stars with 357 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Contact Vendor
Contact Vendor For Pricing
 
Free Trial
Free Trial
IBM Watson Customer Experience Analytics
Free Trial
Looker
Contact Vendor
Contact Vendor For Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.8
8.6
Ease of Use
Ease of Use
7.2
8.0
Ease of Setup
Ease of Setup
7.9
7.8
Ease of Admin
Ease of Admin
7.8
8.5
Quality of Support
Quality of Support
7.9
9.2
Ease of Doing Business With
Ease of Doing Business With
8.1
9.2
Product Direction (% positive)
Product Direction (% positive)
8.3
8.7
Meets Requirements
IBM Watson Customer Experience Analytics
7.8
Looker
8.6
Ease of Use
IBM Watson Customer Experience Analytics
7.2
Looker
8.0
Ease of Setup
IBM Watson Customer Experience Analytics
7.9
Looker
7.8
Ease of Admin
IBM Watson Customer Experience Analytics
7.8
Looker
8.5
Quality of Support
IBM Watson Customer Experience Analytics
7.9
Looker
9.2
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
Looker
9.2
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.3
Looker
8.7

Features

Metrics
Sessions - Digital Analytics
IBM Watson Customer Experience Analytics
8.5
Looker
9.0
Engagement
IBM Watson Customer Experience Analytics
7.9
Looker
8.8
Entry and Exit Pages
IBM Watson Customer Experience Analytics
7.6
Looker
8.8
Standard Event Tracking
IBM Watson Customer Experience Analytics
8.1
Looker
8.6
Custom Event Tracking
IBM Watson Customer Experience Analytics
7.1
Looker
8.8
Retention
IBM Watson Customer Experience Analytics
7.4
Looker
8.7
Return
IBM Watson Customer Experience Analytics
7.2
Looker
8.9
Conversions
IBM Watson Customer Experience Analytics
7.1
Looker
9.0
Funnels
IBM Watson Customer Experience Analytics
7.9
Looker
8.8
Reporting
Real-Time Reporting
IBM Watson Customer Experience Analytics
Not enough data available
Looker
8.5
Trending
IBM Watson Customer Experience Analytics
8.6
Looker
Not enough data available
Retroactive Reporting
IBM Watson Customer Experience Analytics
8.6
Looker
9.0
Segmentation
IBM Watson Customer Experience Analytics
7.9
Looker
8.8
Mobile Reporting
IBM Watson Customer Experience Analytics
8.7
Looker
8.3
Unification Across Devices
IBM Watson Customer Experience Analytics
8.1
Looker
8.9
Custom Reports and Dashboards
IBM Watson Customer Experience Analytics
6.7
Looker
9.0
Other
User Data
IBM Watson Customer Experience Analytics
7.1
Looker
9.1
Site Search Reporting
IBM Watson Customer Experience Analytics
6.7
Looker
8.8
Load Time Monitoring
IBM Watson Customer Experience Analytics
6.3
Looker
8.3
Campaign Tracking
IBM Watson Customer Experience Analytics
8.3
Looker
8.4
E-Commerce
IBM Watson Customer Experience Analytics
Not enough data available
Looker
8.6
Promotional Messages
IBM Watson Customer Experience Analytics
Not enough data available
Looker
8.2
Administration Alerts
IBM Watson Customer Experience Analytics
7.1
Looker
8.7
Administration
API / Integrations
IBM Watson Customer Experience Analytics
5.8
Looker
8.9
QA Testing
IBM Watson Customer Experience Analytics
7.0
Looker
8.3
Performance and Reliability
IBM Watson Customer Experience Analytics
7.1
Looker
8.7
User, Role, and Access Management
IBM Watson Customer Experience Analytics
7.3
Looker
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.0%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
70.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
70.0%
13.8%
IBM Watson Customer Experience Analytics
Small-Business
10.0%
Mid-Market
20.0%
Enterprise
70.0%
Looker
Small-Business
15.8%
Mid-Market
70.4%
Enterprise
13.8%

Reviewers' Industry

 
Retail
12.0%
Internet
15.7%
 
Food & Beverages
12.0%
Computer Software
15.4%
 
Banking
12.0%
Information Technology and Services
9.5%
 
Telecommunications
8.0%
Marketing and Advertising
6.5%
 
Staffing and Recruiting
8.0%
Financial Services
4.7%
 
Other
48.0%
Other
48.2%
IBM Watson Customer Experience Analytics
Retail
12.0%
Food & Beverages
12.0%
Banking
12.0%
Telecommunications
8.0%
Staffing and Recruiting
8.0%
Other
48.0%
Looker
Internet
15.7%
Computer Software
15.4%
Information Technology and Services
9.5%
Marketing and Advertising
6.5%
Financial Services
4.7%
Other
48.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Dave H.
Executive Sponsor

Helps to consolidate the key customer experience metrics

Alan C.
Administrator in Staffing and Recruiting

So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to inter customer has never been so easy - The support team is really...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

krithika p.
User

- Not the most intuitive tool to pick up. I used mixed panel and google analytics before & there was a learning curve with this one in comparison! - Sometimes the looks are slow to load. - Not sure if this is a looker thing or the way we have implemented...

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
Dave H.
Executive Sponsor

Helps to consolidate the key customer experience metrics

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Looker
Most Helpful Favorable Review
Alan C.
Administrator in Staffing and Recruiting

So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to inter customer has never been so easy - The support team is really...

Most Helpful Critical Review
krithika p.
User

- Not the most intuitive tool to pick up. I used mixed panel and google analytics before & there was a learning curve with this one in comparison! - Sometimes the looks are slow to load. - Not sure if this is a looker thing or the way we have implemented...

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 4
2 of 4
3 of 4
4 of 4
IBM Watson Customer Experience Analytics

Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

See the simple process of connecting your database to Looker and gaining insights to your data with Anika Kuesters Smith - Smith of Looker. With Looker's modeling language, LookML, your business logic is easily repeatable and reusable, allowing your analysts to better leverage the data and save time from writing SQL queries. Easily visualize your data sets and create dashboards, connecting your organization's teams to better collaborate and gain insight.

In this demo you'll learn about:

- Connecting your data to Looker
- Building out your data model
- Creating and sharing dashboards
- Generating and scheduling reports for various departments

IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Looker

See the simple process of connecting your database to Looker and gaining insights to your data with Anika Kuesters Smith - Smith of Looker. With Looker's modeling language, LookML, your business logic is easily repeatable and reusable, allowing your analysts to better leverage the data and save time from writing SQL queries. Easily visualize your data sets and create dashboards, connecting your organization's teams to better collaborate and gain insight.

In this demo you'll learn about:

- Connecting your data to Looker
- Building out your data model
- Creating and sharing dashboards
- Generating and scheduling reports for various departments

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk Looker a QuestionContact Looker
Add Product
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
Optimized for quick response
Looker
Looker
Optimized for quick response