Compare IBM Watson Customer Experience Analytics vs Inspectlet

See this
comparison of IBM Watson Customer Experience Analytics vs. Inspectlet
based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 20 reviews. Inspectlet rates 4.2/5 stars with 23 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Micro
$39
per month
 
Startup
$79
per month
 
Growth
$149
per month
 
Accelerate
$299
per month
 
Enterprise
Contact Inspectlet
 
Free Trial
Free Trial Unavailable
IBM Watson Customer Experience Analytics
Free Trial
Inspectlet
Micro
$39per month
Startup
$79per month
Growth
$149per month
Accelerate
$299per month
Enterprise
Contact Inspectlet
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.8
8.3
Ease of Use
Ease of Use
7.2
9.1
Ease of Setup
Ease of Setup
7.9
Not enough data available
Ease of Admin
Ease of Admin
7.8
Not enough data available
Quality of Support
Quality of Support
7.9
8.6
Ease of Doing Business With
Ease of Doing Business With
8.1
8.0
Product Direction (% positive)
Product Direction (% positive)
8.3
7.3
Meets Requirements
IBM Watson Customer Experience Analytics
7.8
Inspectlet
8.3
Ease of Use
IBM Watson Customer Experience Analytics
7.2
Inspectlet
9.1
Ease of Setup
IBM Watson Customer Experience Analytics
7.9
Inspectlet
Not enough data available
Ease of Admin
IBM Watson Customer Experience Analytics
7.8
Inspectlet
Not enough data available
Quality of Support
IBM Watson Customer Experience Analytics
7.9
Inspectlet
8.6
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
Inspectlet
8.0
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.3
Inspectlet
7.3

Features

Metrics
Sessions - Digital Analytics
IBM Watson Customer Experience Analytics
8.5
Inspectlet
8.6
Engagement
IBM Watson Customer Experience Analytics
7.9
Inspectlet
8.6
Entry and Exit Pages
IBM Watson Customer Experience Analytics
7.6
Inspectlet
8.3
Standard Event Tracking
IBM Watson Customer Experience Analytics
8.1
Inspectlet
8.3
Custom Event Tracking
IBM Watson Customer Experience Analytics
7.1
Inspectlet
7.9
Retention
IBM Watson Customer Experience Analytics
7.4
Inspectlet
7.8
Return
IBM Watson Customer Experience Analytics
7.2
Inspectlet
8.0
Conversions
IBM Watson Customer Experience Analytics
7.1
Inspectlet
8.4
Funnels
IBM Watson Customer Experience Analytics
7.9
Inspectlet
8.1
User Behavior
Click Tracking
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Eye Tracking
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Mouse Movement
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Frustration Tracking
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Reporting
Real-Time Reporting
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
8.2
Trending
IBM Watson Customer Experience Analytics
8.6
Inspectlet
7.9
Retroactive Reporting
IBM Watson Customer Experience Analytics
8.6
Inspectlet
7.8
Segmentation
IBM Watson Customer Experience Analytics
7.9
Inspectlet
7.9
Mobile Reporting
IBM Watson Customer Experience Analytics
8.7
Inspectlet
8.1
Unification Across Devices
IBM Watson Customer Experience Analytics
8.1
Inspectlet
8.6
Custom Reports and Dashboards
IBM Watson Customer Experience Analytics
6.7
Inspectlet
7.9
Analysis
Conversion Opportunities
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Side-By-Side Analysis
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Mobile Device Analysis
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Data Quantification
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Webpage Element Analysis
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
A/B Testing
Error and Bug Tracking
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Split URL Testing
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Data Analysis
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Notes
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Other
User Data
IBM Watson Customer Experience Analytics
7.1
Inspectlet
9.0
Site Search Reporting
IBM Watson Customer Experience Analytics
6.7
Inspectlet
8.9
Load Time Monitoring
IBM Watson Customer Experience Analytics
6.3
Inspectlet
8.5
Campaign Tracking
IBM Watson Customer Experience Analytics
8.3
Inspectlet
8.4
E-Commerce
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
8.1
Promotional Messages
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
8.6
Administration Alerts
IBM Watson Customer Experience Analytics
7.1
Inspectlet
8.6
Reporting
Heat Maps
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Session Replays
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Monitoring
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Data Segmentation
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Visitor Information
User Identification
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Search Box
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Variation Testing
A/B Testing
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Conversion Goal
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Percentage of Traffic
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Confidence Level
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Multivariate Testing
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Split URL Testing
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Build
WYSIWYG Editor
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Landing Pages
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Reporting
Segmentation
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Reports and Dashboards
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Mobile Optimization
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Personalization
Standard Targeting
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Custom Targeting
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Profile Storage Duration
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
In-Page Analytics
Click Reporting
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Heat Maps
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Session Replays
IBM Watson Customer Experience Analytics
Not enough data available
Inspectlet
Not enough data available
Administration
API / Integrations
IBM Watson Customer Experience Analytics
5.8
Inspectlet
8.0
QA Testing
IBM Watson Customer Experience Analytics
7.0
Inspectlet
8.3
Performance and Reliability
IBM Watson Customer Experience Analytics
7.1
Inspectlet
8.7
User, Role, and Access Management
IBM Watson Customer Experience Analytics
7.3
Inspectlet
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.0%
21.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
43.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
70.0%
34.8%
IBM Watson Customer Experience Analytics
Small-Business
10.0%
Mid-Market
20.0%
Enterprise
70.0%
Inspectlet
Small-Business
21.7%
Mid-Market
43.5%
Enterprise
34.8%

Reviewers' Industry

 
Banking
15.0%
Information Technology and Services
21.7%
 
Telecommunications
10.0%
Wholesale
8.7%
 
Retail
10.0%
Retail
8.7%
 
Oil & Energy
10.0%
Internet
8.7%
 
Food & Beverages
10.0%
Banking
8.7%
 
Other
45.0%
Other
43.5%
IBM Watson Customer Experience Analytics
Banking
15.0%
Telecommunications
10.0%
Retail
10.0%
Oil & Energy
10.0%
Food & Beverages
10.0%
Other
45.0%
Inspectlet
Information Technology and Services
21.7%
Wholesale
8.7%
Retail
8.7%
Internet
8.7%
Banking
8.7%
Other
43.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
erich u.
Executive Sponsor

leveraging this technology through our design thinking engagement with IBM iX to build prototypes for POC's and demonstrate future state capabilities

G2 User in Marketing and Advertising

Excellent for CRO/improving the UX. Easy to use.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Chris P.
User in Marketing and Advertising

There is no way to really aggregate something like this, and it is a tedious process to go through a lot of examples.

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
erich u.
Executive Sponsor

leveraging this technology through our design thinking engagement with IBM iX to build prototypes for POC's and demonstrate future state capabilities

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Inspectlet
Most Helpful Favorable Review
G2 User in Marketing and Advertising

Excellent for CRO/improving the UX. Easy to use.

Most Helpful Critical Review
Chris P.
User in Marketing and Advertising

There is no way to really aggregate something like this, and it is a tedious process to go through a lot of examples.

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
No screenshots provided
IBM Watson Customer Experience Analytics
Inspectlet
No screenshots provided

Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

No videos provided
IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Inspectlet
No videos provided

Downloads

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