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Compare IBM Watson Customer Experience Analytics, Google Analytics, and Amazon Pinpoint

Pricing

 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
IBM Watson Customer Experience Analytics
Free Trial
Google Analytics
Free Trial Unavailable
Amazon Pinpoint
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.6
9.0
8.7
Ease of Use
Ease of Use
7.3
7.6
8.3
Ease of Setup
Ease of Setup
7.8
7.8
7.7
Ease of Admin
Ease of Admin
7.7
8.1
8.1
Quality of Support
Quality of Support
7.9
7.3
8.7
Ease of Doing Business With
Ease of Doing Business With
8.1
8.2
8.5
Product Direction (% positive)
Product Direction (% positive)
8.2
8.4
8.2
Meets Requirements
IBM Watson Customer Experience Analytics
7.6
Google Analytics
9.0
Amazon Pinpoint
8.7
Ease of Use
IBM Watson Customer Experience Analytics
7.3
Google Analytics
7.6
Amazon Pinpoint
8.3
Ease of Setup
IBM Watson Customer Experience Analytics
7.8
Google Analytics
7.8
Amazon Pinpoint
7.7
Ease of Admin
IBM Watson Customer Experience Analytics
7.7
Google Analytics
8.1
Amazon Pinpoint
8.1
Quality of Support
IBM Watson Customer Experience Analytics
7.9
Google Analytics
7.3
Amazon Pinpoint
8.7
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
Google Analytics
8.2
Amazon Pinpoint
8.5
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.2
Google Analytics
8.4
Amazon Pinpoint
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
60.6%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
27.5%
25.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
11.9%
21.4%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
Google Analytics
Small-Business
60.6%
Mid-Market
27.5%
Enterprise
11.9%
Amazon Pinpoint
Small-Business
53.6%
Mid-Market
25.0%
Enterprise
21.4%

Reviewers' Industry

 
Retail
12.5%
Marketing and Advertising
22.1%
Computer Software
17.2%
 
Food & Beverages
12.5%
Information Technology and Services
6.8%
Marketing and Advertising
6.9%
 
Banking
12.5%
Computer Software
6.8%
Higher Education
6.9%
 
Staffing and Recruiting
8.3%
Internet
6.1%
Government Administration
6.9%
 
Oil & Energy
8.3%
Higher Education
3.0%
Education Management
6.9%
 
Other
45.8%
Other
55.2%
Other
55.2%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
Google Analytics
Marketing and Advertising
22.1%
Information Technology and Services
6.8%
Computer Software
6.8%
Internet
6.1%
Higher Education
3.0%
Other
55.2%
Amazon Pinpoint
Computer Software
17.2%
Marketing and Advertising
6.9%
Higher Education
6.9%
Government Administration
6.9%
Education Management
6.9%
Other
55.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Best in class security, control, and re-use of insights that works for more than just design or marketing teams. Powerful for developers, product management, compliance, risk and many others.

Kristin H.
Administrator in Higher Education

Google Analytics is the gold standard for free web analytics. As clean as it is comprehensive, this tool allows you to track, organize, and report information relatively easily.

André G.
Administrator in Internet

How fast and easy it is to us deploy applications now. With a integrated jenkins solution we could reduce in 70% the workforce to deploy appllication in production and staging area.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Jill A.
Administrator in Internet

It doesn't play so well with other systems, and is not the most reliable when it comes to reporting accuracy. The info you can gather from google analytics is relatively simplistic and still requires a lot of manual processes to get the big picture.

G2 User in Government Administration

If you do not use Amazon there is no reason to learn this.

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

Best in class security, control, and re-use of insights that works for more than just design or marketing teams. Powerful for developers, product management, compliance, risk and many others.

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Google Analytics
Most Helpful Favorable Review
Kristin H.
Administrator in Higher Education

Google Analytics is the gold standard for free web analytics. As clean as it is comprehensive, this tool allows you to track, organize, and report information relatively easily.

Most Helpful Critical Review
Jill A.
Administrator in Internet

It doesn't play so well with other systems, and is not the most reliable when it comes to reporting accuracy. The info you can gather from google analytics is relatively simplistic and still requires a lot of manual processes to get the big picture.

Amazon Pinpoint
Most Helpful Favorable Review
André G.
Administrator in Internet

How fast and easy it is to us deploy applications now. With a integrated jenkins solution we could reduce in 70% the workforce to deploy appllication in production and staging area.

Most Helpful Critical Review
G2 User in Government Administration

If you do not use Amazon there is no reason to learn this.

Screenshots

 
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IBM Watson Customer Experience Analytics
Google Analytics
Amazon Pinpoint

Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

No videos providedNo videos provided
IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Google Analytics
No videos provided
Amazon Pinpoint
No videos provided

Downloads

Google Analytics
No downloads provided
Amazon Pinpoint
No downloads provided
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