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Compare IBM Verify CIAM and SAP Customer Identity and Access Management 
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At a Glance
Market Segments
Enterprise (40.5% of reviews)
Enterprise (48.3% of reviews)
Entry-Level Pricing
$1.71 / user, per month
No pricing available
IBM Verify CIAM
Star Rating
(173)4.3 out of 5
Market Segments
Enterprise (40.5% of reviews)
Pros & Cons
Entry-Level Pricing
$1.71 / user, per month
Free Trial is available
Browse all 5 pricing plansSAP Customer Identity and Access Management
Star Rating
(30)4.1 out of 5
Market Segments
Enterprise (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SAP Customer Identity and Access ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that IBM Verify excels in its Multi-Factor Authentication capabilities, scoring 9.0, while SAP Customer Identity and Access Management also performs well with a score of 9.0, but reviewers mention that IBM's user experience is slightly more intuitive.
- Reviewers mention that IBM Verify's Ease of Setup is rated at 7.6, which is higher than SAP's 6.8, indicating that users find IBM's initial configuration process more straightforward and less time-consuming.
- G2 users highlight that SAP Customer Identity and Access Management shines in Customer Data Linking, achieving a remarkable score of 9.8, while IBM Verify's score in this area is significantly lower, suggesting that SAP offers superior capabilities for managing customer relationships.
- Users on G2 report that IBM Verify's Quality of Support is rated at 8.5, which is slightly lower than SAP's 8.7, indicating that SAP may provide a more responsive and helpful support experience based on user feedback.
- Reviewers mention that IBM Verify's Self-Service Password Administration feature scores 8.9, which is higher than SAP's 8.0, suggesting that users find IBM's self-service options more effective and user-friendly.
- Users say that SAP Customer Identity and Access Management offers better Scalability with a score of 9.0 compared to IBM Verify's 8.4, indicating that SAP may be a better choice for organizations anticipating growth and needing to scale their identity management solutions.
Pricing
Entry-Level Pricing
IBM Verify CIAM
Single sign-on (SSO)
$1.71
/ user, per month
Price shown for example company with 5,000 employees.
SAP Customer Identity and Access Management
No pricing availableFree Trial
IBM Verify CIAM
Free Trial is available
SAP Customer Identity and Access Management
No trial information availableRatings
Meets Requirements
8.5
131
8.5
27
Ease of Use
8.3
137
8.3
27
Ease of Setup
7.5
89
6.8
10
Ease of Admin
8.1
48
6.8
10
Quality of Support
8.5
131
8.5
27
Has the product been a good partner in doing business?
8.3
48
8.0
10
Product Direction (% positive)
9.2
135
7.1
24
Features by Category
Authentication Options
8.8
26
9.0
5
8.2
25
8.7
5
8.8
26
Not enough data
8.7
25
Not enough data
7.9
24
Not enough data
8.2
24
Not enough data
Access Control Types
8.7
25
Not enough data
8.6
24
Not enough data
8.5
24
Not enough data
8.0
24
Not enough data
7.8
24
Not enough data
Administration
7.4
26
Not enough data
8.8
25
8.3
5
8.3
25
8.3
5
7.9
24
7.0
5
8.5
22
8.0
5
Platform
8.4
25
Not enough data
8.3
24
Not enough data
8.4
25
Not enough data
8.3
24
Not enough data
8.5
26
Not enough data
8.4
25
Not enough data
8.1
24
Not enough data
User on/off Boarding
7.5
17
|
Verified
Not enough data
7.7
17
|
Verified
Not enough data
6.9
16
|
Verified
Not enough data
7.6
16
|
Verified
Not enough data
8.0
16
|
Verified
Not enough data
8.0
15
|
Verified
Not enough data
User Maintenance
7.9
15
|
Verified
Not enough data
8.3
14
|
Verified
Not enough data
7.5
14
|
Verified
Not enough data
Governance
8.3
13
Not enough data
8.2
14
|
Verified
Not enough data
Administration
8.6
16
|
Verified
Not enough data
8.9
12
|
Verified
Not enough data
7.4
15
|
Verified
Not enough data
6.9
14
|
Verified
Not enough data
Authentication type
8.7
62
|
Verified
9.0
5
8.1
61
Not enough data
8.7
62
|
Verified
9.4
6
Feature Not Available
Not enough data
8.4
58
|
Verified
9.0
5
8.4
60
|
Verified
Not enough data
8.6
57
|
Verified
9.0
5
8.8
60
|
Verified
9.3
5
Functionality
8.2
60
9.0
5
8.6
58
Not enough data
Implementation
7.8
62
Not enough data
7.8
60
Not enough data
8.3
59
Not enough data
Administration
8.8
19
Not enough data
8.0
19
Not enough data
8.2
20
Not enough data
6.0
8
Not enough data
Administration
8.8
19
Not enough data
8.0
19
Not enough data
8.2
20
Not enough data
6.0
8
Not enough data
Authentication
9.2
13
Not enough data
9.3
12
Not enough data
8.7
5
Not enough data
10.0
5
Not enough data
User Experience
6.9
12
Not enough data
8.1
13
Not enough data
5.7
5
Not enough data
Functionality
8.6
33
Not enough data
8.6
33
Not enough data
8.7
33
Not enough data
8.5
32
Not enough data
8.9
33
Not enough data
8.4
33
Not enough data
8.8
32
Not enough data
8.4
33
Not enough data
8.3
33
Not enough data
Functionality
8.2
30
|
Verified
9.0
7
|
Verified
8.6
29
|
Verified
8.7
9
|
Verified
8.6
29
|
Verified
9.0
8
|
Verified
7.9
29
8.8
7
|
Verified
8.3
29
8.5
9
|
Verified
7.8
29
|
Verified
9.8
8
|
Verified
AI Authentication Risk Management - Customer Identity and Access Management (CIAM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)
Not enough data
Not enough data
Not enough data
Not enough data
AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
7.7
28
Not enough data
Feature Not Available
Not enough data
8.7
31
Not enough data
Feature Not Available
Not enough data
Functionality
8.5
65
Not enough data
8.7
63
Not enough data
8.9
63
Not enough data
8.8
67
Not enough data
8.8
63
Not enough data
9.1
65
Not enough data
Type
8.3
62
Not enough data
8.5
62
Not enough data
Reporting
8.5
63
Not enough data
8.5
63
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Authentication & Authorization - Identity and Access Management (IAM)
8.6
6
Not enough data
Administration & Governance - Identity and Access Management (IAM)
9.0
7
Not enough data
Not enough data
Not enough data
Generative AI - Identity and Access Management (IAM)
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
IBM Verify CIAM and SAP Customer Identity and Access Management are categorized as Customer Identity and Access Management (CIAM), Risk-Based Authentication (RBA), Multi-Factor Authentication (MFA), Single Sign-On (SSO), and Passwordless Authentication
Unique Categories
IBM Verify CIAM is categorized as Consent Management Platform (CMP), Self-Service Password Reset (SSPR) Tools, User Provisioning and Governance Tools, and Identity and Access Management (IAM)
SAP Customer Identity and Access Management has no unique categories
Reviews
Reviewers' Company Size
IBM Verify CIAM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Customer Identity and Access Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.5%
Computer Software
18.2%
Financial Services
6.5%
Telecommunications
3.2%
Marketing and Advertising
3.2%
Other
49.4%
Information Technology and Services
20.7%
Business Supplies and Equipment
10.3%
Transportation/Trucking/Railroad
6.9%
Pharmaceuticals
6.9%
Marketing and Advertising
6.9%
Other
48.3%
Discussions
IBM Verify CIAM has no discussions with answers
SAP Customer Identity and Access Management has no discussions with answers
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