Compare Agentforce 360 Platform (formerly Salesforce Platform) and IBM Verify CIAM 
Featured Products
At a Glance
Market Segments
Mid-Market (45.8% of reviews)
Enterprise (39.6% of reviews)
Entry-Level Pricing
$25/user/month* (billed annually)
$1.71 / user, per month
Agentforce 360 Platform (formerly Salesforce Platform)
Star Rating
(3,975)4.5 out of 5
Market Segments
Mid-Market (45.8% of reviews)
Pros & Cons
Entry-Level Pricing
$25/user/month* (billed annually)
Free Trial is available
Browse all 3 pricing plansIBM Verify CIAM
Star Rating
(183)4.3 out of 5
Market Segments
Enterprise (39.6% of reviews)
Pros & Cons
Entry-Level Pricing
$1.71 / user, per month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Platform excels in user experience, with many praising its customizability and the ability for non-developers to build apps and automate workflows without deep coding knowledge. This flexibility allows teams to rapidly adapt to changing business needs.
- Users say that IBM Verify CIAM offers strong security features, particularly with its single sign-on capabilities, which streamline user access across multiple applications. This focus on security is a significant advantage for organizations prioritizing data protection.
- Reviewers mention that Salesforce Platform has a more intuitive onboarding process, making it easier for new users to get started. The platform's cloud-based nature allows for access from anywhere, which is a major plus for remote teams.
- According to verified reviews, IBM Verify CIAM is noted for its reliability and consistency in managing customer accounts and identity verification. Users appreciate the Life Cycle Rule feature that ensures data consistency across systems, although some feel it could benefit from further enhancements to compete with market leaders.
- G2 reviewers highlight that Salesforce Platform has a significantly larger user base, which contributes to a wealth of resources and community support. This extensive network can be invaluable for troubleshooting and learning best practices.
- Users report that while both platforms have strong support, Salesforce Platform's quality of support is slightly lower than IBM Verify CIAM's, with users noting that IBM's support team is responsive and helpful, particularly for enterprise-level clients.
Pricing
Entry-Level Pricing
Agentforce 360 Platform (formerly Salesforce Platform)
Platform Starter
$25
/user/month* (billed annually)
Users access apps built with the following services:
- Access 10 custom objects
- 200 APIs calls /user/day
- Lightning App Builder
IBM Verify CIAM
Single sign-on (SSO)
$1.71
/ user, per month
Price shown for example company with 5,000 employees.
Free Trial
Agentforce 360 Platform (formerly Salesforce Platform)
Free Trial is available
IBM Verify CIAM
Free Trial is available
Ratings
Meets Requirements
8.9
2,354
8.6
135
Ease of Use
8.5
3,120
8.3
141
Ease of Setup
8.4
1,898
7.6
93
Ease of Admin
8.5
801
8.1
50
Quality of Support
8.5
2,101
8.6
135
Has the product been a good partner in doing business?
8.8
796
8.3
50
Product Direction (% positive)
8.7
2,319
9.2
139
Features by Category
Authentication Options
Not enough data
8.8
26
Not enough data
8.2
25
Not enough data
8.8
26
Not enough data
8.7
25
Not enough data
7.9
24
Not enough data
8.2
24
Access Control Types
Not enough data
8.7
25
Not enough data
8.6
24
Not enough data
8.5
24
Not enough data
8.0
24
Not enough data
7.8
24
Administration
Not enough data
7.4
26
Not enough data
8.8
25
Not enough data
8.1
26
Not enough data
7.9
24
Not enough data
8.5
22
Platform
Not enough data
8.4
25
Not enough data
8.3
24
Not enough data
8.4
25
Not enough data
8.3
24
Not enough data
8.5
26
Not enough data
8.4
25
Not enough data
8.1
24
User on/off Boarding
Not enough data
7.5
17
|
Verified
Not enough data
7.7
17
|
Verified
Not enough data
6.9
16
|
Verified
Not enough data
7.6
16
|
Verified
Not enough data
8.0
16
|
Verified
Not enough data
8.0
15
|
Verified
User Maintenance
Not enough data
7.9
15
|
Verified
Not enough data
8.3
14
|
Verified
Not enough data
7.5
14
|
Verified
Governance
Not enough data
8.3
13
Not enough data
8.2
14
|
Verified
Administration
Not enough data
8.6
16
|
Verified
Not enough data
8.9
12
|
Verified
Not enough data
7.4
15
|
Verified
Not enough data
6.9
14
|
Verified
Authentication type
Not enough data
8.6
63
|
Verified
Not enough data
8.1
61
Not enough data
8.7
62
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
58
|
Verified
Not enough data
8.4
60
|
Verified
Not enough data
8.6
57
|
Verified
Not enough data
8.8
60
|
Verified
Functionality
Not enough data
8.2
60
Not enough data
8.6
58
Implementation
Not enough data
7.8
62
Not enough data
7.8
60
Not enough data
8.3
59
Data Masking
9.4
16
Not enough data
9.3
16
Not enough data
9.1
15
Not enough data
9.3
15
Not enough data
8.7
15
Not enough data
Administration
8.9
287
Not enough data
8.8
278
Not enough data
9.3
300
Not enough data
9.0
300
Not enough data
9.2
302
Not enough data
9.0
289
Not enough data
Automation
9.0
326
Not enough data
9.0
312
Not enough data
9.1
320
Not enough data
Development
8.9
290
Not enough data
8.7
251
Not enough data
8.5
241
Not enough data
9.0
270
Not enough data
Administration
Not enough data
8.8
19
Not enough data
8.0
19
Not enough data
8.2
20
Not enough data
6.0
8
Administration
Not enough data
8.8
19
Not enough data
8.0
19
Not enough data
8.2
20
Not enough data
6.0
8
Authentication
Not enough data
9.2
13
Not enough data
9.3
12
Not enough data
8.7
5
Not enough data
10.0
5
User Experience
Not enough data
6.9
12
Not enough data
8.1
13
Not enough data
5.7
5
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.2
108
Not enough data
9.2
103
Not enough data
8.9
103
Not enough data
8.7
100
Not enough data
Management
9.1
100
Not enough data
9.1
102
Not enough data
9.2
106
Not enough data
9.1
103
Not enough data
Security
9.3
107
Not enough data
Agentic AI - Cloud Migration
8.3
18
Not enough data
8.0
18
Not enough data
8.7
19
Not enough data
Functionality
9.1
27
8.6
33
9.2
27
8.6
33
9.2
28
8.7
33
9.0
27
8.5
32
9.0
25
8.9
33
8.8
25
8.4
33
8.7
24
8.8
32
8.9
27
8.4
33
9.1
25
8.3
33
Functionality
8.6
302
8.2
30
|
Verified
9.1
319
8.6
30
|
Verified
9.2
316
8.6
29
|
Verified
8.9
307
8.0
30
8.6
292
8.3
29
9.1
321
7.8
29
|
Verified
AI Authentication Risk Management - Customer Identity and Access Management (CIAM)
9.3
10
Not enough data
8.8
11
Not enough data
9.8
11
Not enough data
9.2
8
Not enough data
9.2
11
Not enough data
AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)
8.1
9
Not enough data
8.3
10
Not enough data
AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)
8.9
11
Not enough data
8.0
9
Not enough data
Functionality
Not enough data
7.8
27
Not enough data
Feature Not Available
Not enough data
8.8
30
Not enough data
Feature Not Available
Functionality
8.7
75
8.5
64
8.7
77
8.8
62
8.9
79
9.0
63
8.7
75
8.8
68
9.3
77
8.9
65
9.1
79
9.2
67
Type
8.7
74
8.4
61
8.7
76
8.6
61
Reporting
8.8
74
8.6
62
8.9
75
8.6
62
9.0
15
Not enough data
9.4
13
8.7
5
Authentication & Authorization - Identity and Access Management (IAM)
8.5
13
8.6
6
Administration & Governance - Identity and Access Management (IAM)
8.7
13
9.0
7
8.3
13
Not enough data
Generative AI - Identity and Access Management (IAM)
7.6
13
8.7
5
7.4
13
Not enough data
7.7
13
Not enough data
Management
9.3
68
Not enough data
9.3
70
Not enough data
9.2
68
Not enough data
Functionality
9.4
69
Not enough data
9.4
68
Not enough data
9.5
69
Not enough data
Processes
9.2
69
Not enough data
9.4
69
Not enough data
9.3
69
Not enough data
Functionality
8.0
74
Not enough data
8.5
69
Not enough data
8.7
68
Not enough data
8.4
68
Not enough data
Data Control
8.5
67
Not enough data
8.6
69
Not enough data
9.0
69
Not enough data
Agentic AI - Drag and Drop App Builder
8.9
24
Not enough data
8.8
24
Not enough data
8.5
24
Not enough data
Functionality
9.1
143
Not enough data
8.8
136
Not enough data
8.8
129
Not enough data
9.2
138
Not enough data
8.7
136
Not enough data
8.9
132
Not enough data
9.1
129
Not enough data
Agentic AI - Software Testing
9.0
25
Not enough data
8.8
24
Not enough data
8.9
24
Not enough data
Application Design
8.6
236
Not enough data
8.6
236
Not enough data
8.7
257
Not enough data
8.7
247
Not enough data
8.9
273
Not enough data
Data Control
8.9
267
Not enough data
8.9
269
Not enough data
9.2
267
Not enough data
Publishing
8.9
243
Not enough data
8.9
255
Not enough data
8.9
239
Not enough data
Agentic AI - Low-Code Development Platforms
9.1
48
Not enough data
9.2
46
Not enough data
9.0
48
Not enough data
Development
8.7
589
Not enough data
8.6
573
Not enough data
8.7
524
Not enough data
8.6
554
Not enough data
8.6
519
Not enough data
Database
9.0
566
Not enough data
8.9
657
Not enough data
8.5
511
Not enough data
8.6
559
Not enough data
8.7
609
Not enough data
Infrastructure
8.5
563
Not enough data
8.1
523
Not enough data
9.1
592
Not enough data
User Interface Design
8.5
137
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
8.8
157
|
Verified
Not enough data
9.1
159
|
Verified
Not enough data
Data Control
9.0
153
|
Verified
Not enough data
8.9
161
|
Verified
Not enough data
9.2
158
|
Verified
Not enough data
Publishing
8.8
145
|
Verified
Not enough data
9.0
150
Not enough data
8.9
148
|
Verified
Not enough data
Agentic AI - No-Code Development Platforms
8.7
37
Not enough data
8.8
37
Not enough data
8.6
37
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce 360 Platform (formerly Salesforce Platform) and IBM Verify CIAM are categorized as Consent Management Platform (CMP), Customer Identity and Access Management (CIAM), and Identity and Access Management (IAM)
Unique Categories
Agentforce 360 Platform (formerly Salesforce Platform) is categorized as Application Development Platforms, DevOps Platforms, Workplace Innovation Platforms, Data Masking, Privileged Access Management (PAM), Cloud Migration, No-Code Development Platforms, Drag and Drop App Builder, Low-Code Development Platforms, Software Testing, and Cloud Platform as a Service (PaaS)
IBM Verify CIAM is categorized as Self-Service Password Reset (SSPR) Tools, Risk-Based Authentication (RBA), Multi-Factor Authentication (MFA), User Provisioning and Governance Tools, Single Sign-On (SSO), and Passwordless Authentication
Reviews
Reviewers' Company Size
Agentforce 360 Platform (formerly Salesforce Platform)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IBM Verify CIAM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.7%
Information Technology and Services
12.0%
Financial Services
6.9%
Non-Profit Organization Management
4.1%
Marketing and Advertising
3.3%
Other
60.0%
Information Technology and Services
19.6%
Computer Software
18.4%
Financial Services
7.0%
Banking
3.2%
Computer & Network Security
3.2%
Other
48.7%
Discussions
What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?
5 Comments
PP
Need to learn CRM data model and OOB functionality of the Salesforce CRM . Also better to start Salesforce Flow learning .Read more
How do I add an account to Salesforce Authenticator?
2 Comments
BC
You can open the Salesforce Authenticator app on your mobile device. If you're opening the app for the first time, you see a tour of the app's features. Take...Read more
What all functionalities can be used via Salesforce?
2 Comments
CB
Salesforce redefines the way businesses connect with customers through service, marketing, and sales by creating a more meaningful relationship.
It has...Read more
IBM Verify CIAM has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
