# IBM QRadar SOAR vs ServiceNow Security Operations Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceNow Security Operations excels in providing a streamlined experience for incident response workflows, making it easier for teams to manage security incidents without the chaos of scattered tools. Users appreciate its ability to integrate seamlessly with other ServiceNow products, enhancing overall efficiency.
- **Users say** that IBM QRadar SOAR offers a user-friendly interface and strong support from IBM, which is particularly beneficial for organizations looking for a reliable partner in their security operations. The platform's flexibility in customization options is also highlighted, allowing teams to tailor it to their specific needs.
- **Reviewers mention** that ServiceNow Security Operations stands out for its comprehensive case management capabilities, enabling users to fully audit the lifecycle of security incidents. This feature is crucial for organizations that require detailed tracking and reporting of incidents.
- **According to verified reviews** , IBM QRadar SOAR is praised for its seamless integration with security and ticketing tools, which simplifies routine tasks for users. However, some reviewers note that it may struggle to meet specific workflow needs, indicating potential configuration challenges.
- **G2 reviewers highlight** that ServiceNow Security Operations provides robust integration capabilities with leading products in the security space, allowing organizations to customize their security workflows to be as broad or narrow as needed. This adaptability is a significant advantage for teams managing diverse security environments.
- **Users report** that while both platforms have similar ease of setup scores, ServiceNow Security Operations generally receives higher marks for overall user satisfaction and support quality. This is reflected in its higher G2 Score, indicating a more favorable reception among users in recent reviews.



| | IBM QRadar SOAR | ServiceNow Security Operations | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 29 | 72 | 
| **Largest Market Segment** | Enterprise (68.0% of reviews) | Enterprise (55.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### IBM QRadar SOAR

Pros:
- Ease of Use (5 reviews)
- Automation (3 reviews)

Cons:
- Integration Issues (3 reviews)
- Complexity (2 reviews)

### ServiceNow Security Operations

Pros:
- Integration Capabilities (11 reviews)
- Integration Support (10 reviews)

Cons:
- Difficult Setup (4 reviews)
- Integration Issues (4 reviews)

---
## Ratings Comparison
| Rating | IBM QRadar SOAR | ServiceNow Security Operations | 
|---|---|---|
  | **Meets Requirements** | 7.8 (23 reviews) | 8.9 (26 reviews) | 
  | **Ease of Use** | 7.5 (23 reviews) | 8.3 (48 reviews) | 
  | **Ease of Setup** | 7.9 (14 reviews) | 7.8 (37 reviews) | 
  | **Ease of Admin** | 6.7 (11 reviews) | 8.3 (11 reviews) | 
  | **Quality of Support** | 7.9 (23 reviews) | 8.5 (28 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.7 (11 reviews) | 8.7 (10 reviews) | 
  | **Product Direction (% positive)** | 8.0 (23 reviews) | 9.1 (27 reviews) | 

---
## Pricing

### IBM QRadar SOAR

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ServiceNow Security Operations

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Risk-Based Vulnerability Management

| Product | Score | Reviews |
|---|---|---|
| **IBM QRadar SOAR** | N/A | N/A |
| **ServiceNow Security Operations** | 9.1/10 | 9 |

#### Risk Analysis

| Feature | IBM QRadar SOAR | ServiceNow Security Operations | 
|---|---|---|
| **Risk Scoring** | Not enough data | 9.2 (6 reviews) | 
| **Reporting** | Not enough data | 8.9 (6 reviews) | 
| **Risk-Prioritization** | Not enough data | 9.5 (7 reviews) | 

#### Vulnerability Assesment

| Feature | IBM QRadar SOAR | ServiceNow Security Operations | 
|---|---|---|
| **Vulnerability Scanning** | Not enough data | 9.4 (9 reviews) | 
| **Vulnerability Intelligence** | Not enough data | 9.5 (7 reviews) | 
| **Contextual Data** | Not enough data | 9.0 (7 reviews) | 
| **Dashboards** | Not enough data | 9.7 (6 reviews) | 

#### Automation

| Feature | IBM QRadar SOAR | ServiceNow Security Operations | 
|---|---|---|
| **Automated Remediation** | Not enough data | 9.0 (7 reviews) | 
| **Workflow Automation** | Not enough data | 8.6 (6 reviews) | 
| **Security Testing** | Not enough data | 8.9 (6 reviews) | 
| **Test Automation** | Not enough data | 8.9 (6 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **IBM QRadar SOAR** | N/A | N/A |
| **ServiceNow Security Operations** | N/A | N/A |

#### ServiceNow Apps

| Feature | IBM QRadar SOAR | ServiceNow Security Operations | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | IBM QRadar SOAR | ServiceNow Security Operations | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Threat Intelligence

| Product | Score | Reviews |
|---|---|---|
| **IBM QRadar SOAR** | N/A | N/A |
| **ServiceNow Security Operations** | N/A | N/A |

#### Orchestration

| Feature | IBM QRadar SOAR | ServiceNow Security Operations | 
|---|---|---|
| **Asset Management** | Not enough data | Not enough data | 
| **Security Workflow Automation** | Not enough data | Not enough data | 
| **Deployment** | Not enough data | Not enough data | 
| **Sandboxing** | Not enough data | Not enough data | 

#### Information

| Feature | IBM QRadar SOAR | ServiceNow Security Operations | 
|---|---|---|
| **Proactive Alerts** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 
| **Intelligence Reports** | Not enough data | Not enough data | 

#### Personalization

| Feature | IBM QRadar SOAR | ServiceNow Security Operations | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Dynamic/Code Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | IBM QRadar SOAR | ServiceNow Security Operations | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generate Attack Scenarios** | Not enough data | Not enough data | 
| **Generate Threat Detection Rules** | Not enough data | Not enough data | 
| **Generate Threat Summaries** | Not enough data | Not enough data | 

#### Agentic AI - Threat Intelligence

| Feature | IBM QRadar SOAR | ServiceNow Security Operations | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Response

| Product | Score | Reviews |
|---|---|---|
| **IBM QRadar SOAR** | 7.6/10 | 17 |
| **ServiceNow Security Operations** | 9.0/10 | 14 |

#### Response

| Feature | IBM QRadar SOAR | ServiceNow Security Operations | 
|---|---|---|
| **Resolution Automation** | 8.0 (16 reviews) | 9.0 (7 reviews) | 
| **Resolution Guidance** | 7.5 (8 reviews) | 8.8 (7 reviews) | 
| **System Isolation** | 7.3 (16 reviews) | 8.8 (7 reviews) | 
| **Threat Intelligence** | 7.2 (16 reviews) | 9.0 (8 reviews) | 
| **Incident Investigation** | Not enough data | Not enough data | 

#### Records

| Feature | IBM QRadar SOAR | ServiceNow Security Operations | 
|---|---|---|
| **Incident Logs** | 7.5 (8 reviews) | 9.1 (9 reviews) | 
| **Incident Reports** | 7.7 (16 reviews) | 8.9 (9 reviews) | 

#### Management

| Feature | IBM QRadar SOAR | ServiceNow Security Operations | 
|---|---|---|
| **Incident Alerts** | 8.0 (16 reviews) | 9.2 (8 reviews) | 
| **Incident Case Management** | 7.7 (16 reviews) | 9.1 (9 reviews) | 
| **Workflow Management** | 7.9 (8 reviews) | 9.3 (9 reviews) | 

#### Generative AI

| Feature | IBM QRadar SOAR | ServiceNow Security Operations | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Security Orchestration, Automation, and Response (SOAR)

| Product | Score | Reviews |
|---|---|---|
| **IBM QRadar SOAR** | 7.4/10 | 10 |
| **ServiceNow Security Operations** | 9.3/10 | 28 |

#### Automation

| Feature | IBM QRadar SOAR | ServiceNow Security Operations | 
|---|---|---|
| **Workflow Mapping** | 7.3 (8 reviews) | 9.8 (7 reviews) | 
| **Workflow Automation** | 7.4 (9 reviews) | 9.5 (17 reviews) | 
| **Automated Remediation** | 7.5 (8 reviews) | 8.8 (13 reviews) | 
| **Log Monitoring** | 7.3 (8 reviews) | 9.5 (7 reviews) | 

#### Orchestration

| Feature | IBM QRadar SOAR | ServiceNow Security Operations | 
|---|---|---|
| **Security Orchestration** | 7.9 (8 reviews) | 8.6 (21 reviews) | 
| **Data Collection** | 8.1 (8 reviews) | 9.1 (11 reviews) | 
| **Threat Intelligence** | 6.9 (8 reviews) | 9.5 (7 reviews) | 
| **Data Visualization** | 7.4 (7 reviews) | 9.3 (12 reviews) | 

#### Response

| Feature | IBM QRadar SOAR | ServiceNow Security Operations | 
|---|---|---|
| **Alerting** | 7.6 (7 reviews) | 9.8 (8 reviews) | 
| **Performance Baselin** | 7.4 (7 reviews) | 9.3 (7 reviews) | 
| **High Availability/Disaster Recovery** | 7.1 (7 reviews) | 9.4 (6 reviews) | 

### Data Breach Notification

| Product | Score | Reviews |
|---|---|---|
| **IBM QRadar SOAR** | N/A | N/A |
| **ServiceNow Security Operations** | N/A | N/A |

#### Functionality

| Feature | IBM QRadar SOAR | ServiceNow Security Operations | 
|---|---|---|
| **Centralized platform** | Not enough data | Not enough data | 
| **Automated response** | Not enough data | Not enough data | 
| **Breach notification law compliance** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Security Orchestration, Automation, and Response (SOAR) Software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar), [Incident Response Software](https://www.g2.com/categories/incident-response)

**Unique to IBM QRadar SOAR (2):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Data Breach Notification Software](https://www.g2.com/categories/data-breach-notification)

**Unique to ServiceNow Security Operations (2):** [Risk-Based Vulnerability Management Software](https://www.g2.com/categories/risk-based-vulnerability-management), [Threat Intelligence Software](https://www.g2.com/categories/threat-intelligence)


---
## Reviewer Demographics

### By Company Size

| Segment | IBM QRadar SOAR | ServiceNow Security Operations | 
|---|---|---|
| **Small-Business** | 8.0% | 22.0% | 
| **Mid-Market** | 24.0% | 22.0% | 
| **Enterprise** | 68.0% | 55.9% | 

### By Industry

#### IBM QRadar SOAR

- **Information Technology and Services:** 32.0%
- **Utilities:** 8.0%
- **Retail:** 8.0%
- **Computer Networking:** 8.0%
- **Computer & Network Security:** 8.0%
- **Consulting:** 4.0%
- **Restaurants:** 4.0%
- **Management Consulting:** 4.0%
- **Internet:** 4.0%
- **Insurance:** 4.0%
- **Other:** 16.0%

#### ServiceNow Security Operations

- **Information Technology and Services:** 21.7%
- **Computer & Network Security:** 19.6%
- **Computer Software:** 8.7%
- **Hospital & Health Care:** 8.7%
- **Insurance:** 6.5%
- **Financial Services:** 6.5%
- **Accounting:** 4.3%
- **Broadcast Media:** 2.2%
- **Construction:** 2.2%
- **Dairy:** 2.2%
- **Other:** 17.4%

---
## Alternatives

### Alternatives to IBM QRadar SOAR

- [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) — 4.4/5 stars (296 reviews)
- [Tines](https://www.g2.com/products/tines/reviews) — 4.7/5 stars (401 reviews)
- [TheHive](https://www.g2.com/products/thehive/reviews) — 4.3/5 stars (18 reviews)
- [Demisto](https://www.g2.com/products/demisto/reviews) — 4.5/5 stars (15 reviews)
- [D3 Security](https://www.g2.com/products/d3-security/reviews) — 4.2/5 stars (69 reviews)
- [Google Security Operations](https://www.g2.com/products/google-security-operations/reviews) — 4.4/5 stars (57 reviews)
- [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (402 reviews)
- [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) — 4.6/5 stars (440 reviews)
- [KnowBe4 PhishER/PhishER Plus](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews) — 4.5/5 stars (566 reviews)
- [Splunk SOAR (Security Orchestration, Automation and Response)](https://www.g2.com/products/splunk-soar-security-orchestration-automation-and-response/reviews) — 4.4/5 stars (40 reviews)

### Alternatives to ServiceNow Security Operations

- [Tines](https://www.g2.com/products/tines/reviews) — 4.7/5 stars (401 reviews)
- [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (402 reviews)
- [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) — 4.6/5 stars (440 reviews)
- [KnowBe4 PhishER/PhishER Plus](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews) — 4.5/5 stars (566 reviews)
- [CloudBees](https://www.g2.com/products/cloudbees/reviews) — 4.4/5 stars (621 reviews)
- [Cloudflare Application Security and Performance](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews) — 4.5/5 stars (611 reviews)
- [IBM QRadar SIEM](https://www.g2.com/products/ibm-ibm-qradar-siem/reviews) — 4.4/5 stars (337 reviews)
- [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) — 4.4/5 stars (296 reviews)
- [n8n](https://www.g2.com/products/n8n/reviews) — 4.7/5 stars (288 reviews)
- [Arctic Wolf](https://www.g2.com/products/arctic-wolf/reviews) — 4.7/5 stars (280 reviews)

---
## Top Discussions

### IBM QRadar SOAR

No discussions available for this product.

### ServiceNow Security Operations

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ibm-qradar-soar-vs-servicenow-security-operations)