# IBM Maximo Application Suite vs ServiceNow EAM Comparison

| | IBM Maximo Application Suite | ServiceNow EAM | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 628 | 1 | 
| **Largest Market Segment** | Enterprise (44.8% of reviews) | Enterprise (100.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### IBM Maximo Application Suite

Pros:
- Asset Management (26 reviews)
- Ease of Use (25 reviews)

Cons:
- Complexity (21 reviews)
- Complex Setup (14 reviews)

### ServiceNow EAM

**Not enough data**

---
## Ratings Comparison
| Rating | IBM Maximo Application Suite | ServiceNow EAM | 
|---|---|---|
  | **Meets Requirements** | 9.0 (394 reviews) | Not enough data | 
  | **Ease of Use** | 8.4 (407 reviews) | Not enough data | 
  | **Ease of Setup** | 7.5 (206 reviews) | Not enough data | 
  | **Ease of Admin** | 7.9 (165 reviews) | Not enough data | 
  | **Quality of Support** | 8.5 (379 reviews) | Not enough data | 
  | **Has the product been a good partner in doing business?** | 8.4 (163 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 9.1 (377 reviews) | Not enough data | 

---
## Pricing

### IBM Maximo Application Suite

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### ServiceNow EAM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Asset Performance Management

| Product | Score | Reviews |
|---|---|---|
| **IBM Maximo Application Suite** | 9.0/10 | 206 |
| **ServiceNow EAM** | N/A | N/A |

#### Monitoring

| Feature | IBM Maximo Application Suite | ServiceNow EAM | 
|---|---|---|
| **Use** | 9.1 (183 reviews) | Not enough data | 
| **Reliability** | 9.1 (179 reviews) | Not enough data | 
| **Risk** | 8.2 (175 reviews) | Not enough data | 

#### Analytics

| Feature | IBM Maximo Application Suite | ServiceNow EAM | 
|---|---|---|
| **Dashboards** | 8.9 (178 reviews) | Not enough data | 
| **Performance** | 9.0 (178 reviews) | Not enough data | 
| **Forecasting** | 8.9 (176 reviews) | Not enough data | 

#### Agentic AI -  Asset Performance Management

| Feature | IBM Maximo Application Suite | ServiceNow EAM | 
|---|---|---|
| **Proactive Assistance** | 9.3 (9 reviews) | Not enough data | 
| **Decision Making** | 9.3 (9 reviews) | Not enough data | 

### Enterprise Asset Management (EAM)

| Product | Score | Reviews |
|---|---|---|
| **IBM Maximo Application Suite** | 9.0/10 | 209 |
| **ServiceNow EAM** | N/A | N/A |

#### Asset Definition

| Feature | IBM Maximo Application Suite | ServiceNow EAM | 
|---|---|---|
| **Asset Register** | 9.2 (183 reviews) | Not enough data | 
| **Relationships** | 9.0 (180 reviews) | Not enough data | 
| **Costs** | 8.6 (180 reviews) | Not enough data | 
| **Types** | 8.8 (180 reviews) | Not enough data | 

#### Asset Tracking

| Feature | IBM Maximo Application Suite | ServiceNow EAM | 
|---|---|---|
| **Location** | 9.1 (174 reviews) | Not enough data | 
| **Status** | 9.2 (185 reviews) | Not enough data | 
| **History** | 9.1 (180 reviews) | Not enough data | 

#### Inventory

| Feature | IBM Maximo Application Suite | ServiceNow EAM | 
|---|---|---|
| **Locations** | 9.1 (177 reviews) | Not enough data | 
| **Spare Parts** | 9.0 (179 reviews) | Not enough data | 
| **Valuation** | 9.0 (179 reviews) | Not enough data | 

#### Depreciation

| Feature | IBM Maximo Application Suite | ServiceNow EAM | 
|---|---|---|
| **Methods** | 8.8 (175 reviews) | Not enough data | 
| **Asset Value** | 8.9 (177 reviews) | Not enough data | 
| **Taxes** | 8.5 (164 reviews) | Not enough data | 
| **Decomissioning** | 8.7 (170 reviews) | Not enough data | 

#### Maintenance

| Feature | IBM Maximo Application Suite | ServiceNow EAM | 
|---|---|---|
| **Inspections** | 9.0 (174 reviews) | Not enough data | 
| **Planning** | 9.2 (178 reviews) | Not enough data | 
| **Predictive** | 9.1 (176 reviews) | Not enough data | 
| **Corrective** | 9.1 (174 reviews) | Not enough data | 
| **Unplanned** | 8.9 (174 reviews) | Not enough data | 
| **Optimization** | 8.8 (168 reviews) | Not enough data | 

#### Field Service 

| Feature | IBM Maximo Application Suite | ServiceNow EAM | 
|---|---|---|
| **Planning** | 9.1 (174 reviews) | Not enough data | 
| **Tracking** | 9.1 (175 reviews) | Not enough data | 
| **Client Communications** | 8.9 (165 reviews) | Not enough data | 

#### Monitoring

| Feature | IBM Maximo Application Suite | ServiceNow EAM | 
|---|---|---|
| **Use** | 9.0 (175 reviews) | Not enough data | 
| **Reliability** | 9.1 (168 reviews) | Not enough data | 
| **Risk** | 8.9 (168 reviews) | Not enough data | 

#### Contract & Warranty

| Feature | IBM Maximo Application Suite | ServiceNow EAM | 
|---|---|---|
| **Contracts** | 8.9 (163 reviews) | Not enough data | 
| **Warranties** | 8.8 (162 reviews) | Not enough data | 
| **SLAs** | 8.9 (166 reviews) | Not enough data | 

#### Analytics

| Feature | IBM Maximo Application Suite | ServiceNow EAM | 
|---|---|---|
| **Dashboards** | 9.0 (178 reviews) | Not enough data | 
| **Performance** | 9.0 (178 reviews) | Not enough data | 
| **Forecasting** | 9.1 (170 reviews) | Not enough data | 

#### Integration

| Feature | IBM Maximo Application Suite | ServiceNow EAM | 
|---|---|---|
| **ERP** | 9.0 (171 reviews) | Not enough data | 
| **CAD & PLM** | 8.6 (155 reviews) | Not enough data | 
| **Accounting** | 9.0 (163 reviews) | Not enough data | 

#### Agentic AI - Enterprise Asset Management (EAM)

| Feature | IBM Maximo Application Suite | ServiceNow EAM | 
|---|---|---|
| **Cross-system Integration** | 8.8 (16 reviews) | Not enough data | 

### Infrastructure Asset Management

| Product | Score | Reviews |
|---|---|---|
| **IBM Maximo Application Suite** | 8.5/10 | 24 |
| **ServiceNow EAM** | N/A | N/A |

#### Asset Definition

| Feature | IBM Maximo Application Suite | ServiceNow EAM | 
|---|---|---|
| **Asset Register** | 8.8 (21 reviews) | Not enough data | 
| **Asset Types** | 9.0 (21 reviews) | Not enough data | 
| **Technical Specifications** | 8.8 (19 reviews) | Not enough data | 
| **Geolocation** | 7.7 (19 reviews) | Not enough data | 

#### Maintenance

| Feature | IBM Maximo Application Suite | ServiceNow EAM | 
|---|---|---|
| **Work Orders** | 8.7 (21 reviews) | Not enough data | 
| **Preventive** | 9.1 (21 reviews) | Not enough data | 
| **Inspections** | 8.5 (21 reviews) | Not enough data | 
| **Asset Portfolio** | 8.9 (19 reviews) | Not enough data | 
| **Change Management** | 8.5 (18 reviews) | Not enough data | 

#### Optimization

| Feature | IBM Maximo Application Suite | ServiceNow EAM | 
|---|---|---|
| **Compliance** | 8.3 (20 reviews) | Not enough data | 
| **Modelling** | 8.4 (17 reviews) | Not enough data | 

#### Analytics

| Feature | IBM Maximo Application Suite | ServiceNow EAM | 
|---|---|---|
| **Infrastructure KPIs** | 8.2 (19 reviews) | Not enough data | 
| **Cost Analysis** | 7.9 (17 reviews) | Not enough data | 

#### Agentic AI - Infrastructure Asset Management

| Feature | IBM Maximo Application Suite | ServiceNow EAM | 
|---|---|---|
| **Proactive Assistance** | 8.7 (5 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Enterprise Asset Management (EAM) Software](https://www.g2.com/categories/enterprise-asset-management-eam)

**Unique to IBM Maximo Application Suite (2):** [Asset Performance Management Software](https://www.g2.com/categories/asset-performance-management), [Infrastructure Asset Management Software](https://www.g2.com/categories/infrastructure-asset-management)



---
## Reviewer Demographics

### By Company Size

| Segment | IBM Maximo Application Suite | ServiceNow EAM | 
|---|---|---|
| **Small-Business** | 26.3% | 0% | 
| **Mid-Market** | 28.9% | 0% | 
| **Enterprise** | 44.8% | 100.0% | 

### By Industry

#### IBM Maximo Application Suite

- **Oil & Energy:** 15.0%
- **Information Technology and Services:** 9.4%
- **Utilities:** 5.7%
- **Computer Software:** 5.2%
- **Facilities Services:** 5.0%
- **Automotive:** 4.3%
- **Airlines/Aviation:** 2.6%
- **Construction:** 2.4%
- **Telecommunications:** 2.4%
- **Government Administration:** 2.2%
- **Other:** 45.8%

#### ServiceNow EAM

- **Information Technology and Services:** 100.0%

---
## Alternatives

### Alternatives to IBM Maximo Application Suite

- [Octave Attune EAM (HxGN EAM)](https://www.g2.com/products/octave-attune-eam-hxgn-eam/reviews) — 4.3/5 stars (57 reviews)
- [SAP Enterprise Portfolio and Project Management](https://www.g2.com/products/sap-enterprise-portfolio-and-project-management/reviews) — 3.3/5 stars (17 reviews)
- [MaintainX](https://www.g2.com/products/maintainx/reviews) — 4.8/5 stars (1513 reviews)
- [eMaint](https://www.g2.com/products/emaint/reviews) — 4.5/5 stars (276 reviews)
- [Fracttal One](https://www.g2.com/products/fracttal-one/reviews) — 4.6/5 stars (601 reviews)
- [Fiix CMMS](https://www.g2.com/products/fiix-cmms/reviews) — 4.6/5 stars (476 reviews)
- [UpKeep](https://www.g2.com/products/upkeep/reviews) — 4.5/5 stars (1091 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) — 4.4/5 stars (1052 reviews)
- [Limble](https://www.g2.com/products/limble/reviews) — 4.8/5 stars (682 reviews)

### Alternatives to ServiceNow EAM

- [MaintainX](https://www.g2.com/products/maintainx/reviews) — 4.8/5 stars (1513 reviews)
- [UpKeep](https://www.g2.com/products/upkeep/reviews) — 4.5/5 stars (1091 reviews)
- [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) — 4.4/5 stars (1052 reviews)
- [Limble](https://www.g2.com/products/limble/reviews) — 4.8/5 stars (682 reviews)
- [Cryotos](https://www.g2.com/products/cryotos/reviews) — 4.6/5 stars (713 reviews)
- [Fracttal One](https://www.g2.com/products/fracttal-one/reviews) — 4.6/5 stars (601 reviews)
- [Fiix CMMS](https://www.g2.com/products/fiix-cmms/reviews) — 4.6/5 stars (476 reviews)
- [eMaint](https://www.g2.com/products/emaint/reviews) — 4.5/5 stars (276 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Eptura Asset](https://www.g2.com/products/eptura-asset/reviews) — 4.1/5 stars (251 reviews)

---
## Top Discussions

### IBM Maximo Application Suite

- Title: [How much does IBM Maximo cost?](https://www.g2.com/discussions/how-much-does-ibm-maximo-cost) — 3 comments, 1 upvote
  > **Top comment:** "I am individual user not a company so I am not aware of it "
- Title: [Audit option by IBM](https://www.g2.com/discussions/audit-option-by-ibm) — 2 comments, 1 upvote
  > **Top comment:** "IBM should make Audit of products installed by their partners."
- Title: [What does IBM Maximo do?](https://www.g2.com/discussions/what-does-ibm-maximo-do) — 1 comment, 1 upvote
  > **Top comment:** "It is a AI Based and Cloud Based Asset Management Platform for Enterprises"
- Title: [what do i use Native-cloud for ?](https://www.g2.com/discussions/what-do-i-use-native-cloud-for) — 1 comment, 1 upvote
  > **Top comment:** "To save, storage of data, information,and files"
- Title: [How long did i took to create this IBM Maximo?](https://www.g2.com/discussions/how-long-did-i-took-to-create-this-ibm-maximo) — 1 comment, 1 upvote
  > **Top comment:** "You can't create this software. But is a shell software by which you will be able to make changes as per your requirement."

### ServiceNow EAM

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ibm-maximo-application-suite-vs-servicenow-eam)