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Compare IBM Maximo Application Suite and ServiceChannel 
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At a Glance
Market Segments
Enterprise (45.3% of reviews)
Enterprise (61.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
IBM Maximo Application Suite
Star Rating
(614)4.4 out of 5
Market Segments
Enterprise (45.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about IBM Maximo Application SuiteServiceChannel
Star Rating
(113)4.0 out of 5
Market Segments
Enterprise (61.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceChannelSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ServiceChannel excels in asset tracking with a high score of 9.2 for asset register capabilities, while IBM Maximo Application Suite also performs well but slightly lower at 9.0. Reviewers mention that the intuitive interface of ServiceChannel makes it easier for teams to manage their assets effectively.
- Reviewers mention that IBM Maximo Application Suite shines in predictive maintenance, scoring 9.1, which is higher than ServiceChannel's 7.6. Users on G2 appreciate the advanced analytics and forecasting features that help in anticipating equipment failures before they occur.
- G2 users highlight that ServiceChannel's ease of use is rated at 7.3, which is lower than IBM Maximo's 8.4. Users say that the learning curve for ServiceChannel can be steep, especially for new users, while IBM Maximo is praised for its user-friendly interface.
- Users report that IBM Maximo Application Suite offers superior quality of support, with a score of 8.5 compared to ServiceChannel's 7.6. Reviewers mention that Maximo's support team is responsive and knowledgeable, which enhances the overall user experience.
- Reviewers mention that ServiceChannel's asset tracking capabilities, particularly in location and status tracking, are rated highly at 9.1 and 9.2 respectively. In contrast, IBM Maximo's asset tracking features are also strong but do not match the specific strengths of ServiceChannel in these areas.
- Users on G2 report that IBM Maximo Application Suite provides better integration capabilities with ERP systems, scoring 9.0, compared to ServiceChannel's lower interoperability score of 6.2. Reviewers say that this makes Maximo a more versatile choice for organizations looking to streamline their operations across multiple platforms.
Pricing
Entry-Level Pricing
IBM Maximo Application Suite
No pricing availableServiceChannel
No pricing availableFree Trial
IBM Maximo Application Suite
Free Trial is available
ServiceChannel
No trial information availableRatings
Meets Requirements
9.0
386
7.5
94
Ease of Use
8.4
398
7.5
97
Ease of Setup
7.5
197
7.5
55
Ease of Admin
7.9
163
7.8
44
Quality of Support
8.5
373
7.8
91
Has the product been a good partner in doing business?
8.4
161
8.0
44
Product Direction (% positive)
9.1
369
7.7
93
Features by Category
Asset Definition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Asset Tracking
Not enough data
Not enough data
Monitoring
9.1
182
Not enough data
9.1
179
Not enough data
8.2
174
Not enough data
Analytics
8.9
178
Not enough data
9.0
178
Not enough data
8.9
176
Not enough data
Agentic AI - Asset Performance Management
9.2
8
Not enough data
9.4
8
Not enough data
Platform Basics
Not enough data
6.0
10
Not enough data
6.8
10
Not enough data
5.8
11
Platform Performance
Not enough data
5.9
11
Not enough data
6.5
10
Platform Functionality
Not enough data
7.0
10
Not enough data
7.0
10
Not enough data
7.0
9
Platform Additional Functionality
Not enough data
6.5
9
Not enough data
7.2
9
Not enough data
6.7
9
Generative AI
Not enough data
Not enough data
Asset Definition
9.2
180
Not enough data
8.9
178
Not enough data
8.6
179
Not enough data
8.8
179
Not enough data
Asset Tracking
9.1
173
Not enough data
9.2
183
Not enough data
9.1
179
Not enough data
Inventory
9.1
176
Not enough data
9.0
178
Not enough data
9.0
178
Not enough data
Depreciation
8.8
174
Not enough data
8.9
176
Not enough data
8.5
163
Not enough data
8.7
169
Not enough data
Maintenance
9.0
172
Not enough data
9.2
176
Not enough data
9.1
172
Not enough data
9.1
173
Not enough data
8.9
173
Not enough data
8.8
166
Not enough data
Field Service
9.1
173
Not enough data
9.1
174
Not enough data
9.0
164
Not enough data
Monitoring
9.0
172
Not enough data
9.1
167
Not enough data
8.9
167
Not enough data
Contract & Warranty
8.9
162
Not enough data
8.9
161
Not enough data
8.9
165
Not enough data
Analytics
9.0
175
Not enough data
9.0
177
Not enough data
9.0
168
Not enough data
Integration
9.0
167
Not enough data
8.6
154
Not enough data
9.0
162
Not enough data
Agentic AI - Enterprise Asset Management (EAM)
8.7
14
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Definition
8.9
20
Not enough data
9.0
20
Not enough data
8.7
18
Not enough data
7.7
18
Not enough data
Maintenance
8.7
20
Not enough data
9.1
20
Not enough data
8.5
20
Not enough data
8.9
18
Not enough data
8.4
17
Not enough data
Optimization
8.2
19
Not enough data
8.4
16
Not enough data
Analytics
8.1
18
Not enough data
7.9
16
Not enough data
Agentic AI - Infrastructure Asset Management
Not enough data
Not enough data
Agentic AI - Facility Management
Not enough data
7.6
9
Facility Management Platform Features
Not enough data
7.9
30
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
17
Not enough data
7.7
28
Not enough data
7.4
31
Not enough data
Feature Not Available
Not enough data
7.3
33
Not enough data
7.6
25
Not enough data
7.4
25
CMMS Platform Features
Not enough data
8.7
9
Not enough data
7.7
10
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.5
9
Not enough data
Feature Not Available
Not enough data
8.3
5
Not enough data
8.0
9
Not enough data
7.8
9
Categories
Categories
Shared Categories
IBM Maximo Application Suite and ServiceChannel are categorized as Enterprise Asset Management (EAM)
Unique Categories
IBM Maximo Application Suite is categorized as Asset Performance Management and Infrastructure Asset Management
ServiceChannel is categorized as Contractor Management, Asset Tracking, ServiceNow Store Apps, CMMS, and Facility Management
Reviews
Reviewers' Company Size
IBM Maximo Application Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceChannel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Oil & Energy
15.2%
Information Technology and Services
9.4%
Utilities
5.8%
Computer Software
5.3%
Facilities Services
4.9%
Other
59.4%
Retail
24.3%
Facilities Services
11.7%
Construction
7.8%
Apparel & Fashion
7.8%
Restaurants
6.8%
Other
41.7%
Discussions
How much does IBM Maximo cost?
3 Comments
NA
IBM Maximo Application Suite's pricing starts at approximately $250 per month, though this can vary based on the specific modules and scale of implementation...Read more
Audit option by IBM
2 Comments
ZS
IBM should make Audit of products installed by their partners.Read more
Is there a free trial for IBM Maximo?
1 Comment
NE
Yes IBM provides product trail as demo site to test and have hands on experience of Maximo.Read more
ServiceChannel has no discussions with answers
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