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At a Glance
Market Segments
Mid-Market (41.0% of reviews)
Mid-Market (44.8% of reviews)
Entry-Level Pricing
Starting at $18.00
$9/month 11 monitors
IBM Instana
Star Rating
(435)4.4 out of 5
Market Segments
Mid-Market (41.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $18.00
Free Trial is available
Browse all 2 pricing plansSite24x7
Star Rating
(389)4.6 out of 5
Market Segments
Mid-Market (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
$9/month 11 monitors
Browse all 5 pricing plansIBM Instana vs Site24x7
When assessing the two solutions, reviewers found Site24x7 easier to use and administer. Reviewers also felt that Site24x7 was easier to do business with overall. However reviewers felt that the products are equally easy to set up.
- Reviewers felt that Site24x7 meets the needs of their business better than IBM Instana.
- When comparing quality of ongoing product support, reviewers felt that Site24x7 is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Site24x7 over IBM Instana.
Pricing
Entry-Level Pricing
IBM Instana
Essentials
Starting at $18.00
Automatic discovery, mapping and monitoring of Infrastructure
- Includes All Infrastructure Monitoring Features
- Includes End User Monitoring
- Includes Unbounded Analytics
Site24x7
Starter
$9/month
11 monitors
10 basic monitors and 1 Advanced monitor at 1 minute polling frequency. Free trial offered for 30 days.
- 10 Websites/Servers
- 1 Application/Synthetic Web transaction
- 5 Network Interfaces
Free Trial
IBM Instana
Free Trial is available
Site24x7
Free Trial is available
Ratings
Meets Requirements
8.6
345
9.1
340
Ease of Use
8.6
358
8.9
347
Ease of Setup
8.9
196
8.9
306
Ease of Admin
8.4
128
8.9
295
Quality of Support
8.6
310
8.7
310
Has the product been a good partner in doing business?
8.5
128
8.9
276
Product Direction (% positive)
8.4
331
9.6
345
Features by Category
Operations
Not enough data
9.1
23
Not enough data
9.1
23
Not enough data
9.6
23
Not enough data
9.3
23
Cost Optimization
Not enough data
8.4
23
Not enough data
8.5
24
Not enough data
8.6
22
Administration
Not enough data
9.3
23
Not enough data
9.7
24
Not enough data
9.2
22
Agentic AI - Cloud Cost Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.2
20
8.9
181
9.4
20
9.2
192
9.3
20
9.3
181
9.2
19
8.9
179
9.3
19
8.9
165
8.8
18
8.9
168
Agentic AI - Website Monitoring
Not enough data
7.6
23
Not enough data
7.3
23
Not enough data
7.2
23
Not enough data
7.5
23
Not enough data
7.3
23
Not enough data
7.3
23
Not enough data
7.5
24
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.4
13
9.2
50
8.8
13
9.3
49
8.7
13
8.3
48
8.6
13
8.9
48
8.8
12
8.5
48
8.5
13
8.5
48
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.1
128
Not enough data
9.3
128
Not enough data
8.3
109
Not enough data
8.8
108
Monitoring - Network Monitoring
Not enough data
8.3
30
Not enough data
8.1
30
Not enough data
9.3
29
Management
Not enough data
9.0
110
Not enough data
8.8
114
Not enough data
8.4
105
Analytics - Network Monitoring
Not enough data
8.4
27
Not enough data
8.3
24
Security - Network Monitoring
Not enough data
8.6
29
Not enough data
8.4
28
Not enough data
8.2
28
Network Performance - Network Monitoring
Not enough data
8.2
28
Not enough data
8.4
28
AI Automation - Network Monitoring
Not enough data
7.4
24
Not enough data
7.4
24
Not enough data
7.5
25
Agentic AI - Network Monitoring
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.4
13
Not enough data
7.4
12
Not enough data
7.6
12
Not enough data
7.4
13
Not enough data
7.4
12
Monitoring
8.9
131
Feature Not Available
8.4
121
8.8
123
8.9
129
Feature Not Available
8.7
133
9.2
132
9.7
6
8.1
20
Administration
8.6
126
9.1
127
8.7
104
8.8
113
8.5
100
8.4
108
9.4
6
6.9
17
Analysis
8.5
114
8.8
125
8.5
131
8.9
134
8.3
99
8.7
105
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
5.8
8
Not enough data
5.6
8
Not enough data
5.5
7
Not enough data
5.5
7
Not enough data
5.2
7
Not enough data
5.5
7
AI Automation - Cloud Infrastructure Monitoring
Not enough data
5.2
7
Not enough data
5.5
7
Functionality
8.7
27
8.1
7
8.4
25
8.3
7
9.0
34
9.8
7
Issue Resolution
9.1
34
9.0
7
8.9
32
8.8
7
8.7
33
8.6
7
Management
9.0
33
9.5
7
8.9
33
9.5
7
8.7
30
9.4
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
7.3
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
Monitoring and Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Hardware Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
9.7
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
Monitoring and Management
7.8
6
Not enough data
7.2
6
Not enough data
8.1
6
Not enough data
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cloud environment support
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Server Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
10.0
6
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Management
10.0
6
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Preparation
Not enough data
8.7
44
|
Verified
Not enough data
8.7
42
|
Verified
Not enough data
Feature Not Available
Not enough data
8.5
43
|
Verified
Analysis
Not enough data
8.6
45
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
47
|
Verified
Not enough data
8.7
47
|
Verified
Not enough data
8.9
46
|
Verified
Not enough data
8.6
39
|
Verified
Visualization
Not enough data
9.1
47
|
Verified
Not enough data
8.7
44
|
Verified
Agentic AI - Log Analysis
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.5
165
8.8
93
8.6
176
8.8
96
8.9
175
9.0
98
7.6
124
8.3
71
8.5
158
9.0
95
Response
8.5
170
8.8
96
8.4
166
9.0
92
8.1
155
8.5
88
Agentic AI - Application Performance Monitoring (APM)
7.0
10
6.7
6
8.0
10
7.1
7
7.3
10
6.9
6
7.3
10
7.2
6
7.4
11
6.9
6
Performance
8.3
139
8.6
87
8.4
154
8.5
75
Functionality
8.1
133
8.7
75
8.4
128
8.5
72
8.2
130
8.5
70
8.5
149
8.5
74
Alerts management
8.1
40
Not enough data
8.1
44
Not enough data
8.4
56
Not enough data
Monitoring
8.3
56
Not enough data
8.8
61
Not enough data
8.2
56
Not enough data
8.9
55
Not enough data
Automation
7.9
35
Not enough data
7.9
37
Not enough data
Analysis
8.2
54
Not enough data
8.1
45
Not enough data
8.6
60
Not enough data
8.5
41
Not enough data
Issue Resolution
8.5
52
Not enough data
7.6
44
Not enough data
8.2
46
Not enough data
Management
Not enough data
8.1
17
Not enough data
8.5
17
Not enough data
8.6
17
Not enough data
9.1
17
Not enough data
8.7
17
Monitoring
Not enough data
9.3
17
Not enough data
8.6
18
Not enough data
9.1
17
Support
Not enough data
9.1
17
Not enough data
9.4
18
Not enough data
8.9
16
Agentic AI - Network Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.7
10
6.8
54
Agentic AI - IT Alerting
8.3
5
6.4
12
8.3
5
6.1
11
8.3
5
6.1
12
8.0
5
6.3
12
8.3
5
6.0
12
8.0
5
6.0
12
8.3
5
6.0
12
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
8.8
7
Not enough data
8.6
7
Not enough data
7.9
7
Not enough data
8.3
6
Not enough data
Records
8.9
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
Management
9.4
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
8.3
5
Not enough data
8.3
5
Not enough data
Categories
Categories
Shared Categories
IBM Instana and Site24x7 are categorized as Observability Software, AIOps Platforms, Database Monitoring, Website Monitoring, Cloud Infrastructure Monitoring, IT Alerting, and Application Performance Monitoring (APM)
Unique Categories
IBM Instana is categorized as Enterprise Monitoring, Hardware Monitoring, Container Monitoring, Incident Response, Log Monitoring, Digital Experience Monitoring (DEM), and Server Monitoring
Site24x7 is categorized as Cloud Cost Management, Network Management Tools, Log Analysis, and Network Monitoring
Reviews
Reviewers' Company Size
IBM Instana
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Site24x7
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.8%
Computer Software
10.6%
Telecommunications
6.3%
Financial Services
6.3%
Retail
5.5%
Other
51.6%
Information Technology and Services
19.1%
Computer Software
14.9%
Computer & Network Security
9.9%
Financial Services
4.7%
Telecommunications
2.9%
Other
48.4%
Discussions
why use instana over another platform?
2 Comments
OG
If you compare those 2 only the price matters. Instana does not have the feature set of DataDog in any category.Read more
Is there a chatbot available?
2 Comments
OG
Best join a webinar or customer demo to learn more about it. It took me also a while to understand all the bits and pieces. Since IBM was acquired by IBM,...Read more
What is Instana?
1 Comment
SB
Hi,
Instana is a leading Enterprise Observability Platform, powered by automated Application Performance Monitoring. It discovers and maps all services,...Read more
Can I pay month on month for the service?
2 Comments
CE
You sure can! You do get a discount if you pay/year though!
Read more
What is a Monitor? What are the lists of Basic and Advanced monitors?
1 Comment
Official Response from Site24x7
Monitor, in this context refers to a Website, Web application, Server, FTP Server running on a specific host/port. Site24x7 checks these monitors to make...Read more
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