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Compare IBM Digital Analytics, UserIQ, and Matomo (Formerly Piwik)

Pricing

 
Cloud Essential
9USD / month
Free trial available on Matomo.org website.
 
Cloud Business
29USD / month
Free trial available on Matomo.org website.
 
Cloud Enterprise
Contact us
Free trial available on Matomo.org website.
 
On-Premise
FREE download
 
Free Trial Unavailable
Free Trial
Free Trial
IBM Digital Analytics
Free Trial Unavailable
UserIQ
Free Trial
Matomo (Formerly Piwik)
Cloud Essential
9USD / monthFree trial available on Matomo.org website.
Cloud Business
29USD / monthFree trial available on Matomo.org website.
Cloud Enterprise
Contact usFree trial available on Matomo.org website.
On-Premise
FREE download
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.4
8.4
Ease of Use
Ease of Use
5.8
7.6
7.9
Ease of Setup
Ease of Setup
5.4
7.2
7.4
Ease of Admin
Ease of Admin
7.0
8.2
7.4
Quality of Support
Quality of Support
6.1
9.5
7.5
Ease of Doing Business With
Ease of Doing Business With
7.0
9.7
8.2
Product Direction (% positive)
Product Direction (% positive)
3.4
9.8
8.1
Meets Requirements
IBM Digital Analytics
6.9
UserIQ
8.4
Matomo (Formerly Piwik)
8.4
Ease of Use
IBM Digital Analytics
5.8
UserIQ
7.6
Matomo (Formerly Piwik)
7.9
Ease of Setup
IBM Digital Analytics
5.4
UserIQ
7.2
Matomo (Formerly Piwik)
7.4
Ease of Admin
IBM Digital Analytics
7.0
UserIQ
8.2
Matomo (Formerly Piwik)
7.4
Quality of Support
IBM Digital Analytics
6.1
UserIQ
9.5
Matomo (Formerly Piwik)
7.5
Ease of Doing Business With
IBM Digital Analytics
7.0
UserIQ
9.7
Matomo (Formerly Piwik)
8.2
Product Direction (% positive)
IBM Digital Analytics
3.4
UserIQ
9.8
Matomo (Formerly Piwik)
8.1

Features

Metrics
Sessions - Digital Analytics
IBM Digital Analytics
7.7
UserIQ
8.8
Matomo (Formerly Piwik)
8.5
Engagement
IBM Digital Analytics
7.0
UserIQ
8.9
Matomo (Formerly Piwik)
8.3
Entry and Exit Pages
IBM Digital Analytics
7.2
UserIQ
8.3
Matomo (Formerly Piwik)
8.6
Standard Event Tracking
IBM Digital Analytics
7.0
UserIQ
8.4
Matomo (Formerly Piwik)
8.4
Custom Event Tracking
IBM Digital Analytics
6.5
UserIQ
8.3
Matomo (Formerly Piwik)
8.0
Retention
IBM Digital Analytics
7.0
UserIQ
7.9
Matomo (Formerly Piwik)
8.0
Return
IBM Digital Analytics
6.9
UserIQ
8.3
Matomo (Formerly Piwik)
8.0
Conversions
IBM Digital Analytics
7.5
UserIQ
7.8
Matomo (Formerly Piwik)
7.8
Funnels
IBM Digital Analytics
6.5
UserIQ
8.3
Matomo (Formerly Piwik)
7.4
Reporting
Real-Time Reporting
IBM Digital Analytics
5.7
UserIQ
8.2
Matomo (Formerly Piwik)
8.2
Trending
IBM Digital Analytics
6.2
UserIQ
8.5
Matomo (Formerly Piwik)
8.2
Retroactive Reporting
IBM Digital Analytics
6.2
UserIQ
7.7
Matomo (Formerly Piwik)
8.2
Segmentation
IBM Digital Analytics
6.0
UserIQ
8.8
Matomo (Formerly Piwik)
7.6
Mobile Reporting
IBM Digital Analytics
4.9
UserIQ
7.7
Matomo (Formerly Piwik)
8.3
Unification Across Devices
IBM Digital Analytics
5.6
UserIQ
6.3
Matomo (Formerly Piwik)
7.9
Custom Reports and Dashboards
IBM Digital Analytics
5.9
UserIQ
8.1
Matomo (Formerly Piwik)
8.2
Other
User Data
IBM Digital Analytics
6.3
UserIQ
8.8
Matomo (Formerly Piwik)
8.4
Site Search Reporting
IBM Digital Analytics
6.6
UserIQ
8.1
Matomo (Formerly Piwik)
8.5
Load Time Monitoring
IBM Digital Analytics
5.5
UserIQ
8.3
Matomo (Formerly Piwik)
7.8
Campaign Tracking
IBM Digital Analytics
6.7
UserIQ
8.7
Matomo (Formerly Piwik)
8.2
E-Commerce
IBM Digital Analytics
7.3
UserIQ
Not enough data available
Matomo (Formerly Piwik)
7.8
Promotional Messages
IBM Digital Analytics
6.6
UserIQ
9.5
Matomo (Formerly Piwik)
7.4
Administration Alerts
IBM Digital Analytics
6.5
UserIQ
9.3
Matomo (Formerly Piwik)
8.3
Administration
Performance and Reliability
IBM Digital Analytics
6.4
UserIQ
8.2
Matomo (Formerly Piwik)
8.7
User, Role, and Access Management
IBM Digital Analytics
7.5
UserIQ
9.5
Matomo (Formerly Piwik)
8.8
API / Integrations
IBM Digital Analytics
6.5
UserIQ
8.0
Matomo (Formerly Piwik)
8.4
QA Testing
IBM Digital Analytics
5.6
UserIQ
8.5
Matomo (Formerly Piwik)
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.4%
42.9%
50.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.5%
50.8%
32.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
49.1%
6.3%
17.0%
IBM Digital Analytics
Small-Business
16.4%
Mid-Market
34.5%
Enterprise
49.1%
UserIQ
Small-Business
42.9%
Mid-Market
50.8%
Enterprise
6.3%
Matomo (Formerly Piwik)
Small-Business
50.9%
Mid-Market
32.1%
Enterprise
17.0%

Reviewers' Industry

 
Retail
15.7%
Computer Software
36.5%
Marketing and Advertising
21.2%
 
Marketing and Advertising
15.7%
Marketing and Advertising
17.6%
Internet
12.1%
 
Internet
7.1%
Internet
14.1%
Information Technology and Services
10.6%
 
Insurance
7.1%
Information Technology and Services
7.1%
Computer Software
9.1%
 
Information Technology and Services
7.1%
Information Services
4.7%
Retail
6.1%
 
Other
47.1%
Other
20.0%
Other
40.9%
IBM Digital Analytics
Retail
15.7%
Marketing and Advertising
15.7%
Internet
7.1%
Insurance
7.1%
Information Technology and Services
7.1%
Other
47.1%
UserIQ
Computer Software
36.5%
Marketing and Advertising
17.6%
Internet
14.1%
Information Technology and Services
7.1%
Information Services
4.7%
Other
20.0%
Matomo (Formerly Piwik)
Marketing and Advertising
21.2%
Internet
12.1%
Information Technology and Services
10.6%
Computer Software
9.1%
Retail
6.1%
Other
40.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Casey G.
Internal Consultant in Marketing and Advertising

Easy to upload excel file info and keep data organized

G2 User

Infinite possibilities to communicate and engage with users of our software, which in turn help us improve our software, ensuring it delivers true value to our clients. Excellent support. Bret Venuso is very responsive and super accommodating, even at short...

Brad J.
Consultant in Computer Software

Piwik is a great alternative to Google Analytics if you need something to run on your own servers. It also helps to analyze traffic more closely by turning on features to track ip addresses. This allows for closer analysis of activity on your website. I...

Most Helpful Critical Review
Most Helpful Critical Review
Jaspreet S.
User in Business Supplies and Equipment

Some of their products crash, and the interfaces are outdated. No customization. Lack of segmentation options in their main reporting suite Coremetrics report load response times were very poor

Richard W.
User in Internet

Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with

Kaveh R.
Administrator in Computer Software

Custom queries/views can be slow and crash the system at times and it's important to cron and batch a lot of the work. The documentation on how to write plugins for Piwik are lacking. It used to be difficult to have it analyze log files but that has been...

 
IBM Digital Analytics
Most Helpful Favorable Review
Casey G.
Internal Consultant in Marketing and Advertising

Easy to upload excel file info and keep data organized

Most Helpful Critical Review
Jaspreet S.
User in Business Supplies and Equipment

Some of their products crash, and the interfaces are outdated. No customization. Lack of segmentation options in their main reporting suite Coremetrics report load response times were very poor

UserIQ
Most Helpful Favorable Review
G2 User

Infinite possibilities to communicate and engage with users of our software, which in turn help us improve our software, ensuring it delivers true value to our clients. Excellent support. Bret Venuso is very responsive and super accommodating, even at short...

Most Helpful Critical Review
Richard W.
User in Internet

Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with

Matomo (Formerly Piwik)
Most Helpful Favorable Review
Brad J.
Consultant in Computer Software

Piwik is a great alternative to Google Analytics if you need something to run on your own servers. It also helps to analyze traffic more closely by turning on features to track ip addresses. This allows for closer analysis of activity on your website. I...

Most Helpful Critical Review
Kaveh R.
Administrator in Computer Software

Custom queries/views can be slow and crash the system at times and it's important to cron and batch a lot of the work. The documentation on how to write plugins for Piwik are lacking. It used to be difficult to have it analyze log files but that has been...

Screenshots

 
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Videos

 No videos provided
No videos provided
IBM Digital Analytics
No videos provided
UserIQ
Matomo (Formerly Piwik)
No videos provided

Downloads

 No downloads providedNo downloads provided
IBM Digital Analytics
No downloads provided
Matomo (Formerly Piwik)
No downloads provided
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