# IBM Consulting vs Salesforce Customer Success Comparison --- ## AI Generated Summary - **G2 reviewers report** that Salesforce Customer Success excels in overall user satisfaction, boasting a significantly higher G2 Score compared to IBM Consulting. Users appreciate the proactive support and clear communication, which helps them maximize their use of Salesforce. - **Users say** that the responsiveness of Salesforce Customer Success is a standout feature, with many highlighting the team's quick replies and various communication channels. In contrast, IBM Consulting, while organized, has received mixed feedback regarding their response times. - **Reviewers mention** that Salesforce Customer Success is particularly effective in understanding client workflows before providing tailored advice. This personalized approach contrasts with IBM Consulting, where users noted that while the team is helpful, they sometimes struggle to align solutions with specific business needs. - **According to verified reviews** , Salesforce Customer Success has a robust implementation process, with users praising the intuitive onboarding experience. IBM Consulting, while reliable in meeting project timelines, has received feedback indicating that their implementation can be less straightforward. - **Users highlight** the quality of work from both services, but Salesforce Customer Success edges out with a higher quality rating. Reviewers appreciate the practical advice and actionable suggestions provided by Salesforce, while IBM Consulting is recognized for its ability to tackle complex integration issues. - **G2 reviewers note** that while IBM Consulting offers lower project costs, Salesforce Customer Success provides a free entry-level option, making it more accessible for businesses looking to start with customer success initiatives without a financial commitment. | | IBM Consulting | Salesforce Customer Success | |---|---|---| | **Star Rating** | 4.0 out of 5 | 4.4 out of 5 | | **Total Reviews** | 63 | 387 | | **Largest Market Segment** | Mid-Market (36.7% of reviews) | Mid-Market (45.9% of reviews) | | **Entry Level Price** | No pricing available | Free | --- ## Top Pros & Cons ### IBM Consulting Pros: - Problem Solving (1 reviews) ### Salesforce Customer Success Pros: - Helpful (42 reviews) - Customer Support (37 reviews) Cons: - Poor Customer Support (29 reviews) - Expensive (27 reviews) --- ## Ratings Comparison | Rating | IBM Consulting | Salesforce Customer Success | |---|---|---| | **Quality of Work** | 8.8 (47 reviews) | 9.0 (327 reviews) | | **Responsiveness** | 8.0 (48 reviews) | 9.0 (324 reviews) | | **Expertise of Team** | 9.0 (49 reviews) | 9.0 (326 reviews) | | **Execution Ability** | 8.7 (48 reviews) | 9.0 (323 reviews) | | **Communication Skills** | 8.4 (49 reviews) | 9.1 (322 reviews) | | **Professionalism** | 9.2 (48 reviews) | 9.4 (324 reviews) | | **Has the product been a good partner in doing business?** | 8.4 (48 reviews) | 9.1 (128 reviews) | --- ## Pricing ### IBM Consulting #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Salesforce Customer Success #### Entry-Level Pricing Plan: Standard Success Plan Price: Free Description: Explore self-guided resources, like online learning, videos, and community advice. Included in all licenses. Key Features: - Trailhead - Help Portal - Trailblazer Community [Browse all 4 editions](https://www.g2.com/products/salesforce-customer-success/pricing) #### Free Trial No --- ## Features Comparison By Category ### Professional Services | Product | Score | Reviews | |---|---|---| | **IBM Consulting** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Planning | Feature | IBM Consulting | Salesforce Customer Success | |---|---|---| | **Needs Assessment** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | #### Delivery | Feature | IBM Consulting | Salesforce Customer Success | |---|---|---| | **Technical Expertise** | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | #### Support | Feature | IBM Consulting | Salesforce Customer Success | |---|---|---| | **Go Live Support** | Not enough data | Not enough data | | **Documentation** | Not enough data | Not enough data | | **Training ** | Not enough data | Not enough data | | **Metrics** | Not enough data | Not enough data | | **Admin Services** | Not enough data | Not enough data | ### Other Services | Product | Score | Reviews | |---|---|---| | **IBM Consulting** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Planning | Feature | IBM Consulting | Salesforce Customer Success | |---|---|---| | **Needs Assessment** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | #### Delivery | Feature | IBM Consulting | Salesforce Customer Success | |---|---|---| | **Technical Expertise** | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | ### Value-Added Resellers (VARs) | Product | Score | Reviews | |---|---|---| | **IBM Consulting** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Planning | Feature | IBM Consulting | Salesforce Customer Success | |---|---|---| | **Needs Assessment** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | #### Delivery | Feature | IBM Consulting | Salesforce Customer Success | |---|---|---| | **Technical Expertise** | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | ### Ecosystem Service Providers | Product | Score | Reviews | |---|---|---| | **IBM Consulting** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Planning | Feature | IBM Consulting | Salesforce Customer Success | |---|---|---| | **Needs Assessment** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | #### Delivery | Feature | IBM Consulting | Salesforce Customer Success | |---|---|---| | **Technical Expertise** | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | #### Support | Feature | IBM Consulting | Salesforce Customer Success | |---|---|---| | **Go Live Support** | Not enough data | Not enough data | | **Documentation** | Not enough data | Not enough data | | **Training ** | Not enough data | Not enough data | | **Metrics** | Not enough data | Not enough data | | **Admin Services** | Not enough data | Not enough data | ### B2B Services | Product | Score | Reviews | |---|---|---| | **IBM Consulting** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Team Quality | Feature | IBM Consulting | Salesforce Customer Success | |---|---|---| | **Change Management Skills** | Not enough data | Not enough data | | **Executive Presence** | Not enough data | Not enough data | | **Vertical Expertise** | Not enough data | Not enough data | | **Technology Partnerships** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services) **Unique to IBM Consulting (16):** [Databricks Consulting Services Provider](https://www.g2.com/categories/databricks-consulting-services), [Snowflake Consulting Services](https://www.g2.com/categories/snowflake-consulting-services), [Citrix Consulting Services](https://www.g2.com/categories/citrix-consulting-services), [ServiceNow Consulting Services](https://www.g2.com/categories/servicenow-consulting-services), [IBM Consulting Services](https://www.g2.com/categories/ibm-consulting-services), [AWS Consulting Services](https://www.g2.com/categories/aws-consulting-services), [Adobe Consulting Services](https://www.g2.com/categories/adobe-consulting-services), [Google Consulting Services](https://www.g2.com/categories/google-consulting-services), [Oracle Consulting Services](https://www.g2.com/categories/oracle-consulting-services), [SAP Consulting Services](https://www.g2.com/categories/sap-consulting-services), [Microsoft Consulting Services](https://www.g2.com/categories/microsoft-consulting-services), [Quote-to-Cash Consulting Providers](https://www.g2.com/categories/quote-to-cash-consulting), [Cisco Data Center Resellers ](https://www.g2.com/categories/cisco-data-center-resellers), [Mobility Consulting Providers](https://www.g2.com/categories/mobility-consulting), [IT Outsourcing Services](https://www.g2.com/categories/it-outsourcing), [SAP Resellers](https://www.g2.com/categories/sap-resellers) **Unique to Salesforce Customer Success (1):** [FinancialForce Consulting Providers](https://www.g2.com/categories/financialforce-consulting) --- ## Reviewer Demographics ### By Company Size | Segment | IBM Consulting | Salesforce Customer Success | |---|---|---| | **Small-Business** | 26.7% | 27.7% | | **Mid-Market** | 36.7% | 45.9% | | **Enterprise** | 36.7% | 26.4% | ### By Industry #### IBM Consulting - **Computer Software:** 19.4% - **Information Technology and Services:** 8.1% - **Financial Services:** 8.1% - **Management Consulting:** 4.8% - **Automotive:** 3.2% - **Hospital & Health Care:** 3.2% - **Program Development:** 3.2% - **Internet:** 3.2% - **Electrical/Electronic Manufacturing:** 3.2% - **Hospitality:** 1.6% - **Other:** 41.9% #### Salesforce Customer Success - **Financial Services:** 10.5% - **Information Technology and Services:** 7.9% - **Manufacturing:** 6.7% - **Consulting:** 6.4% - **Computer Software:** 6.4% - **Non-Profit Organization Management:** 5.5% - **Insurance:** 5.0% - **Hospital & Health Care:** 4.4% - **Automotive:** 3.8% - **Higher Education:** 2.6% - **Other:** 40.8% --- ## Alternatives ### Alternatives to IBM Consulting - [Accenture](https://www.g2.com/products/accenture/reviews) — 4.2/5 stars (107 reviews) - [Deloitte Consulting](https://www.g2.com/products/deloitte-consulting/reviews) — 4.2/5 stars (66 reviews) - [Capgemini Services](https://www.g2.com/products/capgemini-services/reviews) — 3.9/5 stars (26 reviews) - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) — 4.8/5 stars (213 reviews) - [Coastal](https://www.g2.com/products/coastal/reviews) — 5.0/5 stars (184 reviews) - [Western Computer](https://www.g2.com/products/western-computer/reviews) — 4.6/5 stars (205 reviews) - [Skydog Ops](https://www.g2.com/products/skydog-ops/reviews) — 5.0/5 stars (155 reviews) - [Growth Molecules, Customer Success](https://www.g2.com/products/growth-molecules-customer-success/reviews) — 4.9/5 stars (134 reviews) - [Alta Vista Technology](https://www.g2.com/products/alta-vista-technology/reviews) — 4.9/5 stars (130 reviews) - [Wipro](https://www.g2.com/products/wipro/reviews) — 4.1/5 stars (41 reviews) ### Alternatives to Salesforce Customer Success - [Coastal](https://www.g2.com/products/coastal/reviews) — 5.0/5 stars (184 reviews) - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) — 4.8/5 stars (213 reviews) - [Skydog Ops](https://www.g2.com/products/skydog-ops/reviews) — 5.0/5 stars (155 reviews) - [Accenture](https://www.g2.com/products/accenture/reviews) — 4.2/5 stars (107 reviews) - [Lean Layer](https://www.g2.com/products/lean-layer/reviews) — 5.0/5 stars (114 reviews) - [CS2](https://www.g2.com/products/cs2-cs2/reviews) — 4.9/5 stars (93 reviews) - [Access Global Group](https://www.g2.com/products/access-global-group/reviews) — 5.0/5 stars (89 reviews) - [Peeklogic | Salesforce Consulting & Development Company](https://www.g2.com/products/peeklogic-salesforce-consulting-development-company/reviews) — 5.0/5 stars (86 reviews) - [Deloitte Consulting](https://www.g2.com/products/deloitte-consulting/reviews) — 4.2/5 stars (66 reviews) - [Marketing Automation Corp](https://www.g2.com/products/marketing-automation-corp/reviews) — 4.8/5 stars (75 reviews) --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ibm-consulting-vs-salesforce-customer-success)