Compare IBM Connections Cloud vs Twilio Flex

See this
comparison of IBM Connections Cloud vs. Twilio Flex
based on data from user reviews. IBM Connections Cloud rates 4.0/5 stars with 18 reviews. Twilio Flex rates 4.2/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Connections Social Cloud Trial
0.00
USD
 
Connections Social
0.00
USD
 
Connections Social
6.00
USD
 
Connections Social
6.00
USD
 
Connections S2
8.00
USD
 
Connections S2
8.00
USD
 
Connections Cloud S1 Trial
0.00
USD
 
Connections S1 Trial
0.00
USD
 
Connections S1
10.00
USD
 
Connections S1
10.00
USD
 
Free Trial Unavailable
Free Trial Unavailable
IBM Connections Cloud
Connections Social Cloud Trial
0.00USD
Connections Social
0.00USD
Connections Social
6.00USD
Connections Social
6.00USD
Connections S2
8.00USD
Connections S2
8.00USD
Connections Cloud S1 Trial
0.00USD
Connections S1 Trial
0.00USD
Connections S1
10.00USD
Connections S1
10.00USD
Free Trial Unavailable
Twilio Flex
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
9.0
Ease of Use
Ease of Use
8.5
8.5
Ease of Setup
Ease of SetupNot enough data availableNot enough data available
Ease of Admin
Ease of AdminNot enough data availableNot enough data available
Quality of Support
Quality of Support
8.5
9.3
Ease of Doing Business With
Ease of Doing Business WithNot enough data availableNot enough data available
Product Direction (% positive)
Product Direction (% positive)
10.0
9.0
Meets Requirements
IBM Connections Cloud
8.6
Twilio Flex
9.0
Ease of Use
IBM Connections Cloud
8.5
Twilio Flex
8.5
Ease of Setup
IBM Connections Cloud
Not enough data available
Twilio Flex
Not enough data available
Ease of Admin
IBM Connections Cloud
Not enough data available
Twilio Flex
Not enough data available
Quality of Support
IBM Connections Cloud
8.5
Twilio Flex
9.3
Ease of Doing Business With
IBM Connections Cloud
Not enough data available
Twilio Flex
Not enough data available
Product Direction (% positive)
IBM Connections Cloud
10.0
Twilio Flex
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
27.8%
30.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.9%
38.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
30.8%
IBM Connections Cloud
Small-Business
27.8%
Mid-Market
38.9%
Enterprise
33.3%
Twilio Flex
Small-Business
30.8%
Mid-Market
38.5%
Enterprise
30.8%

Reviewers' Industry

 
Government Administration
11.1%
Information Technology and Services
38.5%
 
Education Management
11.1%
Computer Software
15.4%
 
Computer Software
11.1%
Marketing and Advertising
7.7%
 
Writing and Editing
5.6%
Insurance
7.7%
 
Real Estate
5.6%
Food & Beverages
7.7%
 
Other
55.6%
Other
23.1%
IBM Connections Cloud
Government Administration
11.1%
Education Management
11.1%
Computer Software
11.1%
Writing and Editing
5.6%
Real Estate
5.6%
Other
55.6%
Twilio Flex
Information Technology and Services
38.5%
Computer Software
15.4%
Marketing and Advertising
7.7%
Insurance
7.7%
Food & Beverages
7.7%
Other
23.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User

Very Nice collaboration tool for enterprises, it allows sharing mostly all content you may require. I love the desktop plugin. by the of it, you can share files as if they were at your local disk with easy and familiar way.

Matias S.
Administrator in Information Technology and Services

i like because they build what you wont SMS, Voice & Messaging applications on an API built for global scale. it give solution for all problem .

Most Helpful Critical Review
Most Helpful Critical Review
User in Consumer Services

I wishing that sharing and managing files was a little simpler.

Allen H.
User

I would like to see more out of the box optional features instead of having to develop some on my own.

 
IBM Connections Cloud
Most Helpful Favorable Review
User

Very Nice collaboration tool for enterprises, it allows sharing mostly all content you may require. I love the desktop plugin. by the of it, you can share files as if they were at your local disk with easy and familiar way.

Most Helpful Critical Review
User in Consumer Services

I wishing that sharing and managing files was a little simpler.

Twilio Flex
Most Helpful Favorable Review
Matias S.
Administrator in Information Technology and Services

i like because they build what you wont SMS, Voice & Messaging applications on an API built for global scale. it give solution for all problem .

Most Helpful Critical Review
Allen H.
User

I would like to see more out of the box optional features instead of having to develop some on my own.

Screenshots

 
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2 of 4
3 of 4
4 of 4
IBM Connections Cloud

Videos

 No videos provided

The cloud contact center platform you’ve been waiting for. Infinitely flexible, elastically scalable, and programmable at every layer of the stack.

IBM Connections Cloud
No videos provided
Twilio Flex

The cloud contact center platform you’ve been waiting for. Infinitely flexible, elastically scalable, and programmable at every layer of the stack.

Downloads

 No downloads providedNo downloads provided
IBM Connections Cloud
No downloads provided
Twilio Flex
No downloads provided
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