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Compare IBM Cognos Analytics vs IBM Watson Customer Experience Analytics
See this
comparison of IBM Cognos Analytics vs. IBM Watson Customer Experience Analytics
based on data from user reviews. IBM Cognos Analytics rates 3.8/5 stars with 211 reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 19 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Proof of Concept
1990.00
USD
 
Proof of concept
12,360.00
USD
 
Workgroup
23,880.00
USD
 
Workgroup
1990.00
USD
 
Standard
121,200.00
USD
 
Standard
10100.00
USD
 
Enterprise
239,400.00
USD
 
Enterprise
19950.00
USD
 
Hybrid Entitlement
 
Free Trial
Free Trial
IBM Cognos Analytics
Proof of Concept
1990.00USD
Proof of concept
12,360.00USD
Workgroup
23,880.00USD
Workgroup
1990.00USD
Standard
121,200.00USD
Standard
10100.00USD
Enterprise
239,400.00USD
Enterprise
19950.00USD
Hybrid Entitlement
Free Trial
IBM Watson Customer Experience Analytics
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
7.6
Ease of Use
Ease of Use
6.9
7.3
Ease of Setup
Ease of Setup
6.0
7.8
Ease of Admin
Ease of Admin
6.5
7.7
Quality of Support
Quality of Support
6.9
7.9
Ease of Doing Business With
Ease of Doing Business With
7.2
8.1
Product Direction (% positive)
Product Direction (% positive)
6.9
8.2
Meets Requirements
IBM Cognos Analytics
8.0
IBM Watson Customer Experience Analytics
7.6
Ease of Use
IBM Cognos Analytics
6.9
IBM Watson Customer Experience Analytics
7.3
Ease of Setup
IBM Cognos Analytics
6.0
IBM Watson Customer Experience Analytics
7.8
Ease of Admin
IBM Cognos Analytics
6.5
IBM Watson Customer Experience Analytics
7.7
Quality of Support
IBM Cognos Analytics
6.9
IBM Watson Customer Experience Analytics
7.9
Ease of Doing Business With
IBM Cognos Analytics
7.2
IBM Watson Customer Experience Analytics
8.1
Product Direction (% positive)
IBM Cognos Analytics
6.9
IBM Watson Customer Experience Analytics
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
3.8%
10.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
18.8%
21.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
77.4%
68.4%
IBM Cognos Analytics
Small-Business
3.8%
Mid-Market
18.8%
Enterprise
77.4%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%

Reviewers' Industry

 
Insurance
9.3%
Retail
12.5%
 
Information Technology and Services
8.9%
Food & Beverages
12.5%
 
Financial Services
7.6%
Banking
12.5%
 
Higher Education
6.8%
Staffing and Recruiting
8.3%
 
Banking
5.9%
Oil & Energy
8.3%
 
Other
61.6%
Other
45.8%
IBM Cognos Analytics
Insurance
9.3%
Information Technology and Services
8.9%
Financial Services
7.6%
Higher Education
6.8%
Banking
5.9%
Other
61.6%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Gos Y.
User in Computer Networking

The Cognos is very powerful to leverage the big data - you can have all the ways to design the report and get what you wanted. It provides all the ways to design the report - Query Studio/Report Studio/Active Report/Event Studio ... I like to use the report...

Abhijit R.
Consultant

Integration is configurable and APIs are partner friendly. Caching the data and generating view is easy.

Most Helpful Critical Review
Most Helpful Critical Review
J Reese K.
User in Real Estate

If your turnover is high or if there is not enough specialists on hand to REALLY train it well, its a lost value. The learning curve is steep and it really depends on your base level item level data and input. Can you trust what it is telling you?

G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

 
IBM Cognos Analytics
Most Helpful Favorable Review
Gos Y.
User in Computer Networking

The Cognos is very powerful to leverage the big data - you can have all the ways to design the report and get what you wanted. It provides all the ways to design the report - Query Studio/Report Studio/Active Report/Event Studio ... I like to use the report...

Most Helpful Critical Review
J Reese K.
User in Real Estate

If your turnover is high or if there is not enough specialists on hand to REALLY train it well, its a lost value. The learning curve is steep and it really depends on your base level item level data and input. Can you trust what it is telling you?

IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
Abhijit R.
Consultant

Integration is configurable and APIs are partner friendly. Caching the data and generating view is easy.

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Screenshots

 
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IBM Cognos Analytics
IBM Watson Customer Experience Analytics

Videos

 

Video 1: IBM Cognos Analytics: Overview with Customer Testimonials

Video 2: Cognos Analytics Overview - This video presents an introduction to Cognos capabilities and illustrates the User Interface for each.

Video 3: That's Right -- Cognos Analytics is on Cloud.
IBM Cognos Analytics has traditionally been an on-prem software, but recently, we've started to expand and allow you to use the same capabilities both on-prem and on Cloud

Video 4: Data to Dashboards

Video 5: Data Preparation and Modeling

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

IBM Cognos Analytics

Video 1: IBM Cognos Analytics: Overview with Customer Testimonials

Video 2: Cognos Analytics Overview - This video presents an introduction to Cognos capabilities and illustrates the User Interface for each.

Video 3: That's Right -- Cognos Analytics is on Cloud.
IBM Cognos Analytics has traditionally been an on-prem software, but recently, we've started to expand and allow you to use the same capabilities both on-prem and on Cloud

Video 4: Data to Dashboards

Video 5: Data Preparation and Modeling

IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

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