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Compare IBM Cloud Pak for Business Automation and OpenText Content Management 
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At a Glance
Market Segments
Enterprise (42.1% of reviews)
Enterprise (35.4% of reviews)
Entry-Level Pricing
Free Trial
Contact Us
IBM Cloud Pak for Business Automation
Star Rating
(39)4.3 out of 5
Market Segments
Enterprise (42.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Trial
Learn more about IBM Cloud Pak for Business AutomationOpenText Content Management
Star Rating
(68)4.1 out of 5
Market Segments
Enterprise (35.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that IBM Cloud Pak for Business Automation excels in its Quality of Support with a score of 9.0, while OpenText Extended ECM falls short with a score of 7.9. Reviewers mention that the responsiveness and helpfulness of IBM's support team significantly enhance their experience.
- Reviewers mention that IBM Cloud Pak offers superior Ease of Setup with a score of 8.2 compared to OpenText's 7.0. Users say that the straightforward installation process of IBM's software allows for quicker deployment and less downtime.
- Users on G2 highlight the File Management capabilities of OpenText Extended ECM, particularly its Versioning feature, which scored 8.5. In contrast, IBM Cloud Pak's versioning capabilities are perceived as less robust, leading to some frustration among users who require detailed document tracking.
- G2 users report that IBM Cloud Pak shines in Product Direction with a perfect score of 10.0, indicating strong confidence in its future development. In comparison, OpenText Extended ECM received a score of 7.5, suggesting some uncertainty among users regarding its long-term roadmap.
- Users say that the Mobile Apps experience is better with IBM Cloud Pak, which scored 8.3, while OpenText Extended ECM's mobile functionality received a lower score of 7.4. Reviewers mention that IBM's mobile app provides a more seamless and user-friendly experience for on-the-go access.
- Reviewers mention that IBM Cloud Pak's Search functionality, scoring 7.9, is more efficient compared to OpenText's 7.7. Users report that the search capabilities in IBM's software allow for quicker retrieval of documents, which is crucial for productivity in fast-paced environments.
Pricing
Entry-Level Pricing
IBM Cloud Pak for Business Automation
IBM Cloud Pak for Business Automation Trial
Free Trial
Test drive IBM Cloud Pak for Business Automation at no cost for 30 days.
- Explore on your own or take a guided tour of a pre-built use case, such as how to automate the processing of a customer refund request or HR onboarding.
OpenText Content Management
X1 Plan - Boost team productivity
Contact Us
Best-in-class content services platform—with ready-to-use business processes, integrated Microsoft Teams collaboration, viewing and automated security and governance.
- Document Management
- Business Workspaces
- Governance and Protection
Free Trial
IBM Cloud Pak for Business Automation
Free Trial is available
OpenText Content Management
No trial information availableRatings
Meets Requirements
9.2
24
8.2
57
Ease of Use
8.2
24
8.0
57
Ease of Setup
8.2
17
7.0
28
Ease of Admin
8.7
17
7.5
28
Quality of Support
9.0
23
7.9
55
Has the product been a good partner in doing business?
8.5
17
7.3
27
Product Direction (% positive)
10.0
24
7.5
57
Features by Category
File Management
Not enough data
8.0
14
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.9
11
Not enough data
8.3
13
Agentic AI - Cloud Content Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
7.9
13
Not enough data
8.2
12
Not enough data
8.0
11
Not enough data
7.4
13
Administration
Not enough data
8.3
10
Not enough data
7.9
13
Not enough data
8.2
10
Not enough data
7.5
10
Not enough data
7.6
12
Not enough data
8.2
10
Platform
Not enough data
8.2
14
Not enough data
8.1
13
Not enough data
8.8
11
Not enough data
8.2
14
Setup
7.9
7
Not enough data
7.6
7
Not enough data
7.1
7
Not enough data
8.8
7
Not enough data
Management
8.8
7
Not enough data
8.6
7
Not enough data
7.4
7
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Business Logic
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Deployment
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Decision Management Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Design & Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Integrations & Connectivity
Not enough data
Not enough data
Not enough data
Not enough data
Automation Execution & Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Development & Customization
Not enough data
Not enough data
Not enough data
Not enough data
Governance & Security
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Automation Platforms (BAPs)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Content Management (ECM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
File Management
Not enough data
8.4
43
Not enough data
8.3
40
Not enough data
8.4
35
Not enough data
8.5
41
Not enough data
8.1
38
Not enough data
8.0
41
Not enough data
7.8
37
Not enough data
7.9
38
Not enough data
8.1
37
Not enough data
7.7
41
Not enough data
8.0
41
Not enough data
7.4
28
Workflow
Not enough data
7.9
38
Not enough data
7.7
37
Not enough data
7.9
37
Not enough data
8.5
41
Not enough data
8.2
33
Platform
Not enough data
8.3
33
Not enough data
7.9
43
Not enough data
8.2
41
Not enough data
8.1
37
Not enough data
8.1
36
Categories
Categories
Shared Categories
IBM Cloud Pak for Business Automation and OpenText Content Management are categorized as Enterprise Content Management (ECM)
Unique Categories
IBM Cloud Pak for Business Automation is categorized as Decision Management Platforms, Workflow Management, and Business Automation Platforms (BAPs)
OpenText Content Management is categorized as Cloud Content Collaboration and Document Management
Reviews
Reviewers' Company Size
IBM Cloud Pak for Business Automation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OpenText Content Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.7%
Computer Software
13.2%
Marketing and Advertising
10.5%
Telecommunications
7.9%
Financial Services
7.9%
Other
36.8%
Information Technology and Services
12.3%
Oil & Energy
7.7%
Computer Software
7.7%
Financial Services
6.2%
Transportation/Trucking/Railroad
4.6%
Other
61.5%
Discussions
What is IBM Cloud Pak for Business Automation used for?
1 Comment
NA
It is more like an RPA(Robotics Process Automation) tool, using this we will be able to automate the complex business process with a set of modular features...Read more
IBM Cloud Pak for Business Automation has no more discussions with answers
OpenText Content Management has no discussions with answers
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