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Compare IBM Cloud Pak for AIOps and ServiceNow IT Operations Management 
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At a Glance
Market Segments
Enterprise (39.3% of reviews)
Enterprise (68.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
IBM Cloud Pak for AIOps
Star Rating
(63)4.2 out of 5
Market Segments
Enterprise (39.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about IBM Cloud Pak for AIOpsServiceNow IT Operations Management
Star Rating
(152)4.4 out of 5
Market Segments
Enterprise (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Operations ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that IBM Cloud Pak for AIOps excels in "Constant Monitoring" with a score of 9.0, indicating a robust capability to continuously oversee system performance, while ServiceNow IT Operations Management also performs well but slightly trails with a score of 8.8.
- Reviewers mention that ServiceNow IT Operations Management shines in "Timely Alerts" with a score of 9.4, which is crucial for immediate incident response, compared to IBM Cloud Pak for AIOps, which has a commendable score of 9.0 but does not match the immediacy of ServiceNow's alerts.
- G2 users highlight that IBM Cloud Pak for AIOps has a strong "Ticket Assignment" feature, scoring 9.2, which helps streamline incident management, whereas ServiceNow's score of 8.9 indicates it is effective but may not be as efficient in this area.
- Users on G2 report that ServiceNow IT Operations Management offers superior "Root Cause Analysis (RCA)" capabilities, with a score of 9.1, allowing for more effective troubleshooting compared to IBM Cloud Pak for AIOps, which has a lower score in this critical area.
- Reviewers mention that IBM Cloud Pak for AIOps provides excellent "AI/ML Assistance" features, which enhance its monitoring capabilities, while ServiceNow's offerings in this area are noted to be less comprehensive, leading to a more manual approach in some instances.
- Users say that ServiceNow IT Operations Management's "ITIL Policy Compliance" feature, scoring 9.0, is a significant advantage for organizations needing to adhere to IT service management best practices, while IBM Cloud Pak for AIOps does not emphasize this aspect as strongly.
Pricing
Entry-Level Pricing
IBM Cloud Pak for AIOps
No pricing availableServiceNow IT Operations Management
No pricing availableFree Trial
IBM Cloud Pak for AIOps
No trial information availableServiceNow IT Operations Management
No trial information availableRatings
Meets Requirements
8.8
32
8.7
74
Ease of Use
8.0
32
8.0
132
Ease of Setup
7.9
20
7.7
115
Ease of Admin
7.9
19
8.4
41
Quality of Support
8.4
31
8.4
72
Has the product been a good partner in doing business?
8.8
20
8.7
43
Product Direction (% positive)
7.3
26
9.5
70
Features by Category
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
8.7
5
Not enough data
Agentic AI - Cloud Management Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
7.9
14
Not enough data
7.7
13
Not enough data
8.3
12
Issue Resolution
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
8.2
12
Management
Not enough data
8.8
14
Not enough data
9.0
12
Not enough data
9.2
12
Generative AI
Not enough data
7.2
9
Not enough data
7.4
9
Agentic AI - AIOps Platforms
Not enough data
7.6
9
Not enough data
7.5
8
Not enough data
8.3
10
Not enough data
7.6
9
Not enough data
7.0
9
Not enough data
7.6
9
Not enough data
8.5
8
Monitoring
Not enough data
8.8
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
8.0
11
Response
Not enough data
8.0
11
Not enough data
8.2
10
Not enough data
8.2
10
Agentic AI - Application Performance Monitoring (APM)
Not enough data
8.3
5
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
7.8
6
Not enough data
8.1
6
Performance
Not enough data
8.2
11
Not enough data
8.0
9
Functionality
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.2
10
Not enough data
7.6
12
Analysis
Not enough data
8.0
35
Platform
Not enough data
8.4
33
Not enough data
8.5
31
Not enough data
8.8
34
Not enough data
8.4
34
Not enough data
8.7
34
Security
Not enough data
8.5
31
Not enough data
8.2
32
Not enough data
7.8
31
Not enough data
8.9
34
Not enough data
8.9
34
Agentic AI - Enterprise IT Management
Not enough data
7.5
12
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.5
12
Not enough data
7.5
12
Not enough data
8.2
12
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Development
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
IBM Cloud Pak for AIOps and ServiceNow IT Operations Management are categorized as Application Performance Monitoring (APM)
Unique Categories
IBM Cloud Pak for AIOps is categorized as Other IT Management, Container Management, and Cloud Management Platforms
ServiceNow IT Operations Management is categorized as Enterprise IT Management and AIOps Platforms
Reviews
Reviewers' Company Size
IBM Cloud Pak for AIOps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Operations Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.3%
Computer Software
14.3%
Telecommunications
10.7%
Management Consulting
8.9%
Banking
5.4%
Other
46.4%
Information Technology and Services
26.1%
Insurance
8.7%
Financial Services
8.7%
Hospital & Health Care
8.0%
Computer Software
5.1%
Other
43.5%
Alternatives
Discussions
IBM Cloud Pak for AIOps has no discussions with answers
ServiceNow IT Operations Management has no discussions with answers
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