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Compare IBM Cloud Event Management and SolarWinds Web Help Desk

See this
side-by-side comparison of IBM Cloud Event Management vs. SolarWinds Web Help Desk
based on preference data from user reviews. IBM Cloud Event Management rates 3.8/5 stars with 21 reviews. By contrast, SolarWinds Web Help Desk rates 3.8/5 stars with 46 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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IBM Cloud Event Management
IBM Cloud Event Management
(21)
3.8 out of 5
IBM Cloud Event Management
SolarWinds Web Help Desk
SolarWinds Web Help Desk
(46)
3.8 out of 5
SolarWinds Web Help Desk
Star Rating
IBM Cloud Event Management
IBM Cloud Event Management
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Market Segments
IBM Cloud Event Management
IBM Cloud Event Management
Enterprise (47.4% of reviews)
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Mid-Market (65.2% of reviews)
Entry Level Price
IBM Cloud Event Management
IBM Cloud Event Management
No pricing information available
SolarWinds Web Help Desk
SolarWinds Web Help Desk
No pricing information available

IBM Cloud Event Management vs SolarWinds Web Help Desk

When assessing the two solutions, reviewers found SolarWinds Web Help Desk easier to use and administer. However, reviewers felt that IBM Cloud Event Management was easier to do business with overall. Finally, reviewers felt that the products are equally easy to set up.

  • Reviewers felt that SolarWinds Web Help Desk meets the needs of their business better than IBM Cloud Event Management.
  • When comparing quality of ongoing product support, reviewers felt that IBM Cloud Event Management is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of SolarWinds Web Help Desk over IBM Cloud Event Management.
Categories
Shared Categories
IBM Cloud Event Management
IBM Cloud Event Management
SolarWinds Web Help Desk
SolarWinds Web Help Desk
IBM Cloud Event Management and SolarWinds Web Help Desk are categorized as Incident Management
Unique Categories
IBM Cloud Event Management
IBM Cloud Event Management has no unique categories
SolarWinds Web Help Desk
SolarWinds Web Help Desk is categorized as IT Service Management (ITSM) Tools and Service Desk
Pricing
IBM Cloud Event Management
IBM Cloud Event Management Pricing
Free Trial Unavailable
SolarWinds Web Help Desk
SolarWinds Web Help Desk Pricing
Free Trial
Ratings
Meets Requirements
IBM Cloud Event Management
IBM Cloud Event Management
8.1
Responses: 13
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.5
Responses: 44
Ease of Use
IBM Cloud Event Management
IBM Cloud Event Management
7.6
Responses: 13
SolarWinds Web Help Desk
SolarWinds Web Help Desk
7.8
Responses: 44
Ease of Setup
IBM Cloud Event Management
IBM Cloud Event Management
8.0
Responses: 9
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.0
Responses: 26
Ease of Admin
IBM Cloud Event Management
IBM Cloud Event Management
7.5
Responses: 10
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.3
Responses: 27
Quality of Support
IBM Cloud Event Management
IBM Cloud Event Management
8.1
Responses: 12
SolarWinds Web Help Desk
SolarWinds Web Help Desk
7.9
Responses: 34
Ease of Doing Business With
IBM Cloud Event Management
IBM Cloud Event Management
8.3
Responses: 10
SolarWinds Web Help Desk
SolarWinds Web Help Desk
7.9
Responses: 23
Product Direction (% positive)
IBM Cloud Event Management
IBM Cloud Event Management
5.5
Responses: 13
SolarWinds Web Help Desk
SolarWinds Web Help Desk
6.1
Responses: 42
Features
Monitoring
Constant Monitoring
IBM Cloud Event Management
IBM Cloud Event Management
Not enough data available
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Feature Not Available
Timely Alerts
IBM Cloud Event Management
IBM Cloud Event Management
Not enough data available
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Not enough data available
TIcket Accuracy
IBM Cloud Event Management
IBM Cloud Event Management
Not enough data available
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.7
Responses: 5
Verified Feature
Management Tools
Ticket Assignment
IBM Cloud Event Management
IBM Cloud Event Management
Not enough data available
SolarWinds Web Help Desk
SolarWinds Web Help Desk
9.0
Responses: 5
Verified Feature
Standardization
IBM Cloud Event Management
IBM Cloud Event Management
Not enough data available
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Feature Not Available
Lifecycle Visualization
IBM Cloud Event Management
IBM Cloud Event Management
Not enough data available
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.7
Responses: 5
Verified Feature
Reviewers' Company Size
Reviewers of IBM Cloud Event Management were most often representing companies in the Enterprise segment, while reviewers for SolarWinds Web Help Desk were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
IBM Cloud Event Management
IBM Cloud Event Management
15.8%
SolarWinds Web Help Desk
SolarWinds Web Help Desk
10.9%
Mid-Market
(51-1000 emp.)
IBM Cloud Event Management
IBM Cloud Event Management
36.8%
SolarWinds Web Help Desk
SolarWinds Web Help Desk
65.2%
Enterprise
(> 1000 emp.)
IBM Cloud Event Management
IBM Cloud Event Management
47.4%
SolarWinds Web Help Desk
SolarWinds Web Help Desk
23.9%
Reviewers' Industry
IBM Cloud Event Management
IBM Cloud Event Management Industry
Health, Wellness and Fitness
15.8%
Hospital & Health Care
10.5%
Computer Software
10.5%
Banking
10.5%
Marketing and Advertising
5.3%
Other
47.4%
SolarWinds Web Help Desk
SolarWinds Web Help Desk Industry
Education Management
21.7%
Information Technology and Services
19.6%
Higher Education
8.7%
Hospital & Health Care
6.5%
Government Administration
4.3%
Other
39.1%
Reviews
Most Helpful Favorable Review
IBM Cloud Event Management
G
Internal Consultant in Health, Wellness and Fitness

Hard to belieive, but the liscensing structure . We really like the ability to add as much monitoring as wanted per managed vertural server. Much better the competivice products. Does great with base monitoring -

SolarWinds Web Help Desk
GF
Administrator in Financial Services

Able to track work and look up old tickets.

Most Helpful Critical Review
IBM Cloud Event Management
G
User in Hospital & Health Care

You really really need someone who has an extensive background in computing to guide you through the software the first few times around

SolarWinds Web Help Desk
Bryan V.
Administrator in Education Management

There have been few updates since we got the product 4 years ago, and it doesn't appear there will be any new features coming in the near future either. If the product works for you 'as is' and you are happy, this product is fantastic. If you need a new...

Discussions
IBM Cloud Event Management
IBM Cloud Event Management Discussions
Monty the Mongoose crying
IBM Cloud Event Management has no discussions with answers
SolarWinds Web Help Desk
SolarWinds Web Help Desk Discussions
Are they ever going to fix the issue with opening new tabs and it updating a different ticket?
1 comment
MN
I don't think that will happen in near future. We have the same issue and got in touch with SolarWinds developers multiple times. They are hardly any good...Read more
Monty the Mongoose crying
SolarWinds Web Help Desk has no more discussions with answers
Screenshots
IBM Cloud Event Management
IBM Cloud Event Management Screenshots
No screenshots provided
SolarWinds Web Help Desk
SolarWinds Web Help Desk Screenshots
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